IT service and operations: The move toward convergence

Technology Service Operations solutions combine IT Service Management (ITSM) with IT Operations Management (ITOM). They provide AI, automation, and platforms that enable both ITSM and ITOM to improve their collaboration and cross-functional workflows, while retaining their distinct responsibilities, and results in driving speed and scale for the business. During this session, we’ll share Service Operations thought leadership, the results of our latest EMA market research study, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make ITSM and ITOM cooperation a practical reality. You’ll learn the benefits of Service Operations solutions, and how other businesses are managing their ITSM and ITOM, as well as: • What a Service Operations solution is—and why you should care • How to benefit from efficient, cost-effective collaboration and workflows • Service Operations market trends that might affect your business • How to do more with less, and gain greater efficiency and smarter ways of doing business Speakers: Suzanne Tylka, Product Marketing Manager, ServiceNow Matt Gowarty, Senior Product Marketing Manager, ServiceNow Valerie O’Connell, Research Director, EMA