Expand services, reduce cost and delight employees by breaking down legacy silos

Presented by

Suzanne Tylka, Matt Gowarty, and Chad Corriveau, ServiceNow

About this talk

Technology service operations combines the power of services (ITSM) and operations (ITOM) in a modern, cloud-based, silo-busting solution. In a single cloud platform with market-leading IT processes (incident, problem, change, and CMDB) tied closely with operations capabilities (discovery and mapping services), organizations can consolidate multiple tools and reduce administration overhead. Join us for this session where we will demonstrate how organizations can realize many benefits, including: · Using a single cloud platform across your IT service and operations, which allows you to decrease costs, speed innovation and delight employees and customers · Sharing consistent data across teams, with a consolidated CMDB to achieve data-driven outcomes · Breaking down silos with a single system of record and action to achieve better consistent results across teams Speakers: Suzanne Tylka, Product Marketing Manager, ServiceNow Matt Gowarty, Senior Product Marketing Manager, ServiceNow

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant efficiency gains and less risk.