Name: Keep digital services running 24/7 and support employees working from anywhere
Start: 2022-06-22T18:00:00Z
End: 2022-06-22T18:00:35.000Z
Location: BrightTALK
Rating: 5

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Join us for an insightful webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities, including strategic planning, demand management, project management, and resource management. Discover how they've standardized processes and ensured that all approved work is realistically scoped with effective staffing plans. The ECU Health team will highlight the routines they employ with stakeholders to precisely capture the requirements needed for success. Attendees will gain valuable insights through real-world examples of their processes and how they leverage SPM to drive executive decisions and achieve measurable outcomes. 

Key takeaways:
- Learn how ECU Health integrates strategy, demand, scoping, and resource planning within their SPM framework. 
- Understand their approach to prioritizing work and aligning staffing with realistic plans. 
- Explore the standardized processes they use with stakeholders to capture requirements and drive successful execution. 
- Discover how they collaborate with executives to drive measurable outcomes through SPM.

Strategic Portfolio Management in Action - A Case Study with ECU Health

Discover how ServiceNow is transforming enterprise app development with vibe coding—a natural language–driven approach that turns ideas into secure, enterprise-ready apps faster than ever. Hear how customers are using the ServiceNow AI Platform to accelerate innovation, maintain governance, and deliver real business impact. Learn how AI-infused governance and automation can help you align app strategy with business goals, speed time-to-value, and scale transformation across your organization.

From low-code to vibe coding: The next chapter in enterprise app development

Enterprise architecture (EA) is evolving into a strategic powerhouse—especially when powered by AI. This podcast explores how EA on the ServiceNow platform connects business capabilities, tech assets, and strategic goals with intelligence and automation. We’ll highlight how EA integrates with other ServiceNow products like SPM, ITAM, ITOM, and CMDB to create a unified, data-driven foundation for smarter decisions. Plus, we’ll showcase how Now Assist accelerates insights and empowers architects and leaders to drive agile transformation.

Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform

Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a culture of strategic alignment keep portfolio management resilient and impactful. Listeners will discover ways to embed adaptability, measure long-term value, and foster enterprise-wide portfolio thinking. We will also highlights practical steps for ensuring SPM remains a dynamic driver of sustained success.

Future-Proofing Your Portfolio: Sustaining SPM Over Time

Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue help organizations clarify their “why,” map objectives to capabilities, and sustain value through effective governance and continuous measurement. Listeners will hear how SPM transforms both tangible results and the broader business narrative. Ultimately, the discussion highlights how a value-driven approach empowers teams to drive lasting impact and business transformation.

Measuring What Matters: Establishing Value for SPM

In today’s fast-changing landscape, how can organizations confidently drive transformation and ensure every initiative delivers value? Many struggle with fragmented planning, misaligned priorities, and slow execution—leading to missed opportunities and stalled innovation. Join us to learn how ServiceNow Strategic Portfolio Management (SPM), using AI Agents on the AI Platform, empowers enterprises to:

- Prioritize and fund the most impactful initiative
- Build and maintain a dynamic investment roadmap aligned to strategy
- Accelerate value delivery for enterprise-wide transformation

Learn from the real-world success of Stellantis, whose product owner will share how their organization transformed value delivery with ServiceNow SPM. Get an exclusive live demo of Now Assist for SPM.  Don't miss this chance to see how you can transform your planning and accelerate outcomes that matter to your customers, your teams, and your bottom line.

Stellantis' business transformation with ServiceNow's AI-powered Strategic Portfolio Management

Join ServiceNow and leading IDC analyst Stephen Elliot for an exclusive on-demand webinar exploring the top FY26 technology trends shaping IT transformation. Designed for IT leaders and business decision-makers, this session delivers forward-looking insights into how AI will redefine workflows, drive operational efficiency, and accelerate enterprise innovation.

ServiceOps 2026: Planning for the Agentic AI and Autonomous IT Era

Discover how the integration of ServiceNow and New Relic can revolutionize your IT operations.

● Learn about the benefits of agentic AI in accelerating Mean Time to Resolution (MTTR) and enhancing incident management.
● Explore the agentic capabilities that enable proactive incident resolution and intelligent automation.
● Understand the value of data-driven transformation and how it empowers operators to manage incidents more effectively.

Join us for an insightful session that will help you leverage cutting-edge technology to improve your IT operations.

Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Don’t wait for the perfect CMDB to start delivering results that matter. 

In this session, you’ll see how customers are already cutting SSL risk in half, shrinking MTTR without shrinking their teams, and deploying AI they can actually trust — all on the same platform that’s built to take you further. These are quick wins you can measure in weeks, but they’re also the first milestones on a bigger Autonomous IT journey toward zero avoidable outages, zero governance gaps, and zero wasted effort. 
 
Whether your goal is to protect uptime, accelerate resolution, or unlock safe, governed AI, this webinar will show you how to start from where you are today and move toward the kind of IT scorecard your leadership will want to share.

From Reactive to Ready: Three AI-enabled Automations that Make the Most of your (imperfect) CMDB

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation.   

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.  

You’ll learn how to:   

-        Break down silos and unify AI agents across the business   

-        Move from reactive IT to proactive, self-healing systems   

-        Prioritize value in every AI use case to drive measurable outcomes   

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.

The future of IT: How CIOs lead with AI agents

As regulatory demands become more complex, staying audit-ready is vital for organizations across all industries. In “Regulatory Readiness: ITAM Solutions for Tomorrow's Audit & Compliance Needs,” ServiceNow ITAM and Risk product leaders share their expertise on how evolving regulatory requirements are informing asset management strategies. Discover how ServiceNow ITAM solutions help organizations streamline compliance, maintain data accuracy, and achieve centralized visibility for audits. Learn how to meet the needs of emerging mandates—from new data privacy laws to industry-specific regulations and environmental sustainability requirements—and how to proactively prepare for what’s ahead.

Podcast: Regulatory Readiness: ITAM Solutions for Tomorrow’s Audit & Compliance Needs

Automation is reshaping how organizations manage hardware, software, and cloud assets —minimizing manual effort, reducing audit and security risk, and unlocking real cost savings. In this episode, we unpack what integrated lifecycle management really looks like in practice, from request and procurement through deployment, optimization, and retirement. We explore the role of AI and emerging AI Agents, and we get real about the skills and career paths that modern ITAM pros can seize right now. You’ll also hear a quick maturity check to see where you stand versus your peers—and leave with practical actions you can implement with ServiceNow.

Unleashing Efficiency: How AI Automation Transforms Assets into Strategic Gold

Learn how CIOs and their teams can harness agentic AI to develop autonomous IT systems that drive better cost efficiencies, risk management, and portfolio planning.

Reduce technology costs with AI

Witness firsthand how autonomous IT and AIOps are transforming incident management and remediation through intelligent, proactive response.

Service and Ops resilience with AI

Learn how CIOs drive competitive advantage with agentic AI, using autonomous development tools that deliver business resilience, personalization, and smarter decisions.

The Agentic future of development

Leaders want to make an impact with Agents, but must do so confidently, responsibly, and with measurable results. Learn how in this thought leadership webinar.

Responsible AI, Real Results

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Join Charles Pelton (CIO.com) and German Bertot (ServiceNow) for a dynamic conversation on how agentic AI is revolutionizing IT asset management. Discover how AI-powered agents are streamlining workflows, enhancing employee productivity, and simplifying complex systems.

Explore the convergence of FinOps and SaaS management, and learn how AI is driving cultural and operational shifts to optimize cloud spending. The session also covers critical considerations around data governance, security, and platform interoperability.

The Intersection of AI and Asset Management

Built with our new modernized look and feel, the Service Operations Workspace will deliver a unified experience for IT Service and IT Operations teams. We’ll show you how this Workspace offers IT professionals a superior experience, enabling a seamless flow of incidents, problems, changes, and alerts to predict and resolve service degradations, without the need to toggle through tabs or multiple tools.

Speaker:
Chad Corriveau, Sr. Technical Product Marketing Manager, ServiceNow

See how Service Operations Workspace will change how ServiceNow works for you

Cloud compliance has been a key challenging task at Booking.com with multiple clouds in use such as AWS, GCP, and Alibaba. Other challenges include taking charge of infrastructure and services from one source and improving service quality, strengthening change processes, reducing risk, optimizing infrastructure spend and more. With ITOM Cloud Discovery, Booking.com was able to achieve cloud compliance by having cloud resources in a single pane of glass to enhance service quality for its customers.

Speakers:
Harsha Vijayakumar, Sr. Principal Product Manager, ServiceNow
Jijoe Sam, Technical Program Manager, Booking

Cloud discovery with Booking.com

Prior to ServiceNow, Starbucks Change Management was an expensive slow program full of manual processes, spreadsheets/manual reporting, low value-add steps, and expensive meetings. Phase one was adjusting its change management policies and procedures for the launch of ServiceNow. Phase two was where the real magic happened. Working closely with its user community, leadership, and platform team, it identified manual and low value add tasks and replaced them with automation. Starbucks has reduced the number of staff required to administer its Change Management program by 80%. Change volume has continued to rise, risk has gone down, and incidents caused by change have remained flat.

Speakers:
Bill Cookson, Systems Analyst II, Starbucks

From "Ow!" to "Wow!" Reinventing IT change management

ServiceNow IT is combining ITOM and ITSM capabilities to support our zero user-reported incidents and zero outages initiative. See how we follow log data capture through Agent Client Collector and Health Log Analytics to Event Management, Incident Management, Problem Management, and Change Management. We'll share how using our own Predictive Intelligence product helps us identify and eliminate chronic issues, saving time and lowering costs.

Speakers: 
Tony Bryden, ITOM Product Owner, ServiceNow
Aditya Chandorkar, Principal Product Manager, ServiceNow

Now on Now: How we use ITOM + ITSM to accelerate adoption of

Learn how enterprises automate and optimize their technology services and operations with IT Service Management and IT Operations Management products built on the NOW Platform.  These solutions together have returned millions to thousands of customers’ bottom lines, improved agent productivity by 30% on average and increased innovation speed and volume.

Speakers: 
Matt Schvimmer, SVP, Product and Service Management, ServiceNow
Jeff Hausman, SVP & GM, Operations Management Portfolio, ServiceNow

Drive technology service operations best practices and extraordinary experiences

Technology Service Operations solutions combine IT Service Management (ITSM) with IT Operations Management (ITOM). They provide AI, automation, and platforms that enable both ITSM and ITOM to improve their collaboration and cross-functional workflows, while retaining their distinct responsibilities, and results in driving speed and scale for the business. 
 
During this session, we’ll share Service Operations thought leadership, the results of our latest EMA market research study, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make ITSM and ITOM cooperation a practical reality. 
 
You’ll learn the benefits of Service Operations solutions, and how other businesses are managing their ITSM and ITOM, as well as: 
 
     •   What a Service Operations solution is—and why you should care 
     •   How to benefit from efficient, cost-effective collaboration and workflows   
     •   Service Operations market trends that might affect your business 
     •   How to do more with less, and gain greater efficiency and smarter ways of doing business 

Speakers: 
Suzanne Tylka, Product Marketing Manager, ServiceNow
Matt Gowarty, Senior Product Marketing Manager, ServiceNow
Valerie O’Connell, Research Director, EMA

IT service and operations: The move toward convergence

People, process, and technology optimization are the cornerstone of an enterprise's digital strategy. With ServiceNow, gain greater visibility into processes that impact your business while maximizing the most valuable resource— your employees. At the same time, maximize cloud investments with transparent migration and governance strategies to accelerate technology innovation. 

In this session, you'll hear about:
     •   AI-driven people and process transformation - Optimize your workforce and processes to boost efficiency, improve skills, and increase customer satisfaction.
     •   Service Level Management - Ensure your internal teams and vendors meet their performance objectives.   
     •   A pragmatic way to CloudOps - Develop a transparent strategy, prepare operations, understand the cost, and build a governance framework to succeed in your cloud migrations.

Speakers:
Usman Sindhu, Product Marketing Director, ServiceNow
Charlie Steiner, Senior Product Marketing Specialist, ServiceNow

Strengthen digital business strategy with people, process, and tech

Technology service operations combines the power of services (ITSM) and operations (ITOM) in a modern, cloud-based, silo-busting solution. In a single cloud platform with market-leading IT processes (incident, problem, change, and CMDB) tied closely with operations capabilities (discovery and mapping services), organizations can consolidate multiple tools and reduce administration overhead.  

Join us for this session where we will demonstrate how organizations can realize many benefits, including:

·       Using a single cloud platform across your IT service and operations, which allows you to decrease costs, speed innovation and delight employees and customers  
·       Sharing consistent data across teams, with a consolidated CMDB to achieve data-driven outcomes 
·       Breaking down silos with a single system of record and action to achieve better consistent results across teams

Speakers:
Suzanne Tylka, Product Marketing Manager, ServiceNow
Matt Gowarty, Senior Product Marketing Manager, ServiceNow

Expand services, reduce cost and delight employees by breaking down legacy silos

Technology Service Operations solutions combine IT Service Management (ITSM) with IT Operations Management (ITOM). They provide AI, automation, and platforms that enable both ITSM and ITOM to improve their collaboration and cross-functional workflows, while retaining their distinct responsibilities, and results in driving speed and scale for the business. 
 
During this session, we’ll share Service Operations thought leadership, the results of our latest EMA market research study, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make ITSM and ITOM cooperation a practical reality. 
 
You’ll learn the benefits of Service Operations solutions, and how other businesses are managing their ITSM and ITOM, as well as: 

     •   What a Service Operations solution is—and why you should care 
     •   How to benefit from efficient, cost-effective collaboration and workflows   
     •   Service Operations market trends that might affect your business 
     •   How to do more with less, and gain greater efficiency and smarter ways of doing business 

Speakers: 
Suzanne Tylka, Product Marketing Manager, ServiceNow
Matt Gowarty, Senior Product Marketing Manager, ServiceNow
Valerie O’Connell, Research Director, EMA

Technology Service Operations Summit

Today, keeping digital services running 24/7, supporting employees working from anywhere and being prepared for the next unexpected global event - whether that is another pandemic wave, or a garden variety outage - requires automation and AI.  Be ready by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase ITs efficiency and resilience, through:
     •   AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team
     •   AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search
     •   AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk

Speakers:
Lisa Wolfe, Product Marketing Director, ServiceNow 
Christian Malone, Principal Solution Architect, ServiceNow

Keep digital services running 24/7 and support employees working from anywhere

ITOM

Operations

AI Powered

Outage Prevention

IT resiliency

Predict Issues

IT Operations

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Keep digital services running 24/7 and support employees working from anywhere

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