Now on Now: How we use ITOM + ITSM to accelerate adoption of

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Presented by

Tony Bryden & Aditya Chandorkar, ServiceNow

About this talk

ServiceNow IT is combining ITOM and ITSM capabilities to support our zero user-reported incidents and zero outages initiative. See how we follow log data capture through Agent Client Collector and Health Log Analytics to Event Management, Incident Management, Problem Management, and Change Management. We'll share how using our own Predictive Intelligence product helps us identify and eliminate chronic issues, saving time and lowering costs. Speakers: Tony Bryden, ITOM Product Owner, ServiceNow Aditya Chandorkar, Principal Product Manager, ServiceNow

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant efficiency gains and less risk.