Name: From "Ow!" to "Wow!" Reinventing IT change management
Start: 2022-06-23T17:30:00Z
End: 2022-06-23T17:30:23.000Z
Location: BrightTALK
Rating: 5

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

AIOps needs a continuous improvement mindset - whether it’s finetuning AI and machine-learning or assessing the value of your implementation.  With the emergence of Generative AI, teams can learn new insights about the data correlation and how to improve the overall performance resolution efforts. Join ServiceNow AIOps experts to learn how to assess the value of AIOps and continually improve your implementation.

AIOps 101: AIOps continual improvement and value assessment

You have decided to implement AIOps solution, but what’s the right architecture? How do you avoid pitfalls? And, how do you use AI and ML to reduce noise and make problem identification faster?  Join ServiceNow AIOps experts as they answer these questions and give you a practical guide to get started on your AIOps journey.

AIOps 101: How to develop and deploy a workable AIOps solution

What are some of the first steps you can take when planning your AIOps project? AIOps is not a one-time project, it’s a product that helps deliver business value. It’s critical that IT teams understand how to build the right team and pick the right use cases to start. In this session, you’ll hear from Einar & Partners who advise companies on the right approach to starting and implementing AIOps.

AIOps 101: Planning your next AIOps project

Today, your IT team not only owns your core company technology, but must support all technology across all business units. However, technology teams have been burdened by debt from sub-par user experiences, difficulty cutting costs and waste, and silos that restrict collaboration and innovation.  During this thought-leadership webinar, you'll hear how successful teams are combining ServiceNow automation and gernerative AI to:

- Improve Service Operations
- Optimize spend and reduce waste
- Deliver strategic technology initiatives

Three keys to unlock better experiences, savings, and IT innovation

For years, ServiceNow has been investing in AI and Gen AI for Service Operations (ITSM and ITOM). These investments are automating incident routing, identifying anomalies, providing assist recommendations, and predicting and preventing service disruptions.

During this webinar, Beyond the hype: AI and Gen AI from ServiceNow, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn:

-The value of AI and Gen AI to the enterprise
-Key AI and Gen AI use cases from ServiceNow
-How to move ahead on your AI and Gen AI journey

Beyond the hype: AI and GenAI from ServiceNow

In this session, ServiceNow experts will introduce the new Generative AI feature for IT Operations Management. Now Assist for ITOM brings simplification to a complex alert language. You will learn how to use this new feature to understand issues faster and improve resolution efforts.

The role of Generative AI in AIOps

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include: 
 
- Harnessing AI for automating routine IT operations 
- Predictive AI techniques for a proactive approach in IT incident management 
- Empowering IT teams to focus on strategic, business-impacting initiatives

How AI automation and generative AI maximizes your IT productivity

IT leaders are expanding their infrastructure to cover dynamic multi-cloud environments because of its agility and scalability, allowing companies to innovate faster.  In this session, you'll learn how to deliver more reliable and secure software across your IT estate—both on-premises and in the cloud—by combining your existing ServiceNow capabilities with AIOps and Cloud Observability.

Create the Next Generation of Enterprise Software

Because IT teams tend to work in silos: data gets fragmented, processes are not automated, and people are unengaged. How do you modernize these IT challenges with Service Operations?  

In this webinar, ServiceNow, along with customer experts from Itaú Unibanco and The Ohio State University Wexner Medical Center, will share how to deliver business value and will discuss key benefits of Service Operations (ITSM and ITOM), including:  

- Streamlining IT processes or workflows to drive innovation 
- Digitizing and automating work to protect margins 
- Keeping critical digital services up and running 24/7 
- Capturing new metrics to sharpen decision-making

Customer insights: Detangling mission-critical IT services

To gain faster automated governance and faster identification and resolution of DevOps and IT operational issues, many organizations are linking their DevOps with AIOps.  Discover the real-world best practices these organizations have gained from this, by attending our virtual event, Real-world best practices linking DevOps with AIOps using ServiceNow. 

Our speakers will take you on the journey large organizations have made in linking the world of DevOps to the work already going on in ServiceNow.  In just one hour, you’ll: 

- Learn how to gain simplified and deep root cause analysis of IT operational issues 

- See how companies are connecting and building insights for value streams 

- Understand how connected DevOps data informs AIOps and speeds up analysis 

Harness the power of AI to eliminate silos and improve your DevOps—sign up for this webinar.

Real-world best practices linking DevOps with AIOps using ServiceNow

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey with Finance of America

Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.

The unbeatable power of Service Operations (ITSM + ITOM)

According to IDC research, only half of cloud migration projects are termed “successful” or “very successful.” And it’s not hard to see why—cloud operations and control mechanisms haven’t kept pace with accelerating cloud adoption. 
 
In this on-demand webinar from IDC and ServiceNow, we discuss best practices for driving value by achieving IT operational excellence in hybrid cloud environments.  
 
 
We also assess the modern technology building blocks you’ll need, such as observability, AIOps and automation.  
 
You’ll get insights on: 
 
• unlocking a fundamental pillar for reliability and resilience with observability 
• using observable data at scale and speed through automation and AIOps 
• creating business value by improving productivity, user experience, cost transparency, and efficiency.

Leverage AIOps and Observability to Drive Continuous Business Value

Is your organization looking for ways to accelerate cloud adoption? As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate the cloud.

In this session, we'll walk through how ServiceNow helps organizations plan application transformation in the cloud, automate cloud requests, gain visibility of the cloud resources, insert governance policies, and run services resiliently and securely.

You'll also hear how ServiceNow's Cloud Center of Excellence team scaled Cloud and SaaS operations using the Now Platform.

Scale Cloud Adoption Faster with the ServiceNow Platform

As the digital transformation wave continues, enterprise IT organizations are over-burdened with event noise from monitoring tools, service outages, and expectations of 24/7 service. But ServiceNow’s AIOps engine helps provide better insights into events, and then acts to automatically resolve issues. Join this webinar to hear how we transformed our internal processes from manual, repetitive and reactive to automated, predictive and proactive. You’ll also learn how AIOps:

- Identifies trends that indicate potential service events
- Pinpoints the root causes of outages and other issues
- Reduces event noise from multiple monitoring tools

ServiceNow AIOps will simplify your move to a digital model, enabling users to focus on higher-value projects.

Transform IT Operations with AIOps

As a travel technology leader, Amadeus is moving its entire workload to the public cloud to meet competitive market objectives. This session will review the company's move to cloud project and how it leveraged ServiceNow® ITOM and ITSM as key enablers for cloud operations, from configuration management to monitoring, incident management and much more. The session will describe how Amadeus set up the different features provided by ServiceNow to cope with the various use cases encountered in the cloud journey, the challenges faced and solved.

How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM

As the digital landscape evolves, organizations struggle to keep up with so many new, fast-changing technological advancements. How can your organization ensure business continuity in this challenging time?

Join us for a valuable webinar, Achieving Operational Excellence through AIOps & Observability, and learn how to gain end-to-end insight and visibility that legacy tools and approaches simply can’t provide.

Our speakers will cover how to:
Use AIOps and observability to improve compliance while reducing risk
Evolve IT beyond “keeping the lights on” to driving business innovation
Reduce noise, predict service issues, and introduce scalable log monitoring
Discover how to respond and resolve issues faster—from simple service requests to complex, self-healing processes—before they become business-critical. Sign up for this webinar now.

Achieving Operational Excellence Through AIOps and Observability

AI is everywhere, and ServiceNow is no exception. In this session, we will explore how ServiceNow is using the many facets of AI (Gen AI, General AI, Predictive Intelligence, etc.) to transform our DT support operations and increase business value across the enterprise in self-service, incident routing, and quality of service, to name a few.  You will learn how we achieved major improvements in self-service rates, agent and developer productivity, and in enhancing the overall employee experience.

AI everywhere: How we’re using AI to transform the enterprise

See how Service Operations Workspace will change how ServiceNow works for you

Cloud discovery with Booking.com

Now on Now: How we use ITOM + ITSM to accelerate adoption of

Drive technology service operations best practices and extraordinary experiences

IT service and operations: The move toward convergence

Strengthen digital business strategy with people, process, and tech

Keep digital services running 24/7 and support employees working from anywhere

Expand services, reduce cost and delight employees by breaking down legacy silos

Technology Service Operations Summit

Prior to ServiceNow, Starbucks Change Management was an expensive slow program full of manual processes, spreadsheets/manual reporting, low value-add steps, and expensive meetings. Phase one was adjusting its change management policies and procedures for the launch of ServiceNow. Phase two was where the real magic happened. Working closely with its user community, leadership, and platform team, it identified manual and low value add tasks and replaced them with automation. Starbucks has reduced the number of staff required to administer its Change Management program by 80%. Change volume has continued to rise, risk has gone down, and incidents caused by change have remained flat.

Speakers:
Bill Cookson, Systems Analyst II, Starbucks

From "Ow!" to "Wow!" Reinventing IT change management

ITSM

Change Management

IT Service Management

ITIL

Automation

Single Platform

Incident Deflection

Incident Detection

Service Management

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From "Ow!" to "Wow!" Reinventing IT change management

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