Cloud compliance has been a key challenging task at Booking.com with multiple clouds in use such as AWS, GCP, and Alibaba. Other challenges include taking charge of infrastructure and services from one source and improving service quality, strengthening change processes, reducing risk, optimizing infrastructure spend and more. With ITOM Cloud Discovery, Booking.com was able to achieve cloud compliance by having cloud resources in a single pane of glass to enhance service quality for its customers.
Speakers:
Harsha Vijayakumar, Sr. Principal Product Manager, ServiceNow
Jijoe Sam, Technical Program Manager, Booking