Name: Keep digital services running 24/7 and support employees working from anywhere
Start: 2022-11-29T17:00:00Z
End: 2022-11-29T17:35:37.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

Are you tasked with providing better customer and employee experiences while also being told to optimize your investments?  The good news is, it’s not a “pick only one” option.   If your IT service agents and operators are using legacy point tools, manual processes, and have no consistent view or data shared between teams, it can be tricky even achieving just one goal.    

-Break down silos with one unified cloud platform for ITSM and ITOM
-Reduce manual processes for incident, problem, and change with intelligent automation 
-Gain visibility across on-premises, cloud, and hybrid environments with a single source of discovery truth

Unlock quick business value with unified Service Operations

Predictive AIOps delivers tremendous value by predicting issues before they occur, correlating events with business context, and resolving incidents faster with self-healing services. However, the problems most companies face are they don’t know “where to start” and, after tackling the obvious issues, they aren’t sure “what should be next”. In this webinar, we will show how ServiceNow’s Predictive AIOps can help you identify the highest value opportunities for automation and empower end-users to drive continuous improvement of their services.

We'll discuss:

- Using machine learning in your ServiceNow instance to identify unknown-unknowns & surface your Top 10 Automation Opportunities with Automation Discovery
- How Self-Service Platform Analytics enables your teams to measure and fine-tune their app performance over time
- Share insights with service owners and executive leadership with Personalized Dashboard & Workspaces

From insights to value with Predictive AIOps

In today's fast-paced and ever-changing business environment, it is more important than ever for organizations to have effective IT service operations. ITIL is a framework that can help organizations achieve operational excellence by providing a structured approach to better service delivery enterprise-wide.  

In this special webinar presented by Pink Elephant and ServiceNow®,  you’ll get expert advice on how you can: 

·       Drive great AI-powered employee & agent experiences
·       Predict and prevent service disruptions with AIOps  
·       Improve workforce and process effectiveness 

See how you can pair ITIL principles with AI-powered service operations to improve efficiency, reduce costs, and deliver better experiences.

ITIL with Service Operations: Best practices to automate and optimize your IT

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey

To meet their business goals, 78% of organizations have turned to Technology Service Operations (AKA ServiceOps) solutions to improve IT services and operations collaboration. It enables both departments to do better work faster—at a lower cost and with improved employee experiences.

Join us for a valuable webinar, The Rise of ServiceOps: Convergence of IT service and operations intensifies, where we’ll share Service Operations thought leadership, customer outcomes reported through the latest Enterprise Management Associates (EMA) market research, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make seamless IT Services and Operations collaboration a practical and profitable reality.

The rise of ServiceOps: Convergence of IT service and operations intensifies

Take your service delivery experience even further and to the next level by digitally transforming your business processes and workforce. Build high-performing by intelligently optimizing schedules and work assignments while ensuring they work smarter by optimizing their processes using the power of AI.

ServiceOps Solves: Ways to improve workforce effectiveness and processes

As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate them in the cloud. In this session, you’ll learn how ServiceNow is helping companies deliver application modernization, rationalize applications, scale cloud processes, gain visibility, and operate cloud services with improved security and AIOps.

ServiceOps Solves: Scale cloud excellence

To drive growth through digital business initiatives, it’s imperative to deliver quick ROI.  Many of our customers have found 30% + benefits in productivity by increasing agent efficiency with AI, the ability to let employees resolve their own issues from anywhere and then measuring outcomes of work you do in the digital world. In this session, we’ll talk about some ServiceNow capabilities designed to help you meet your most important productivity and efficiency goals.

ServiceOps Solves: Improve staff productivity

This session describes how IT Services and IT Operations teams challenges (high costs, inefficiencies, and poor employee experiences) are solved and how both groups benefit from collaborating and working on the Now platform. When they automate their core ServiceOps processes on ServiceNow they see faster issue resolutions, easier employee engagement, smarter service operations and more productive agents with AI.

ServiceOps Solves: Automate core processes to improve efficiency

Quickly adapt to shifting priorities and remove digital friction with ServiceNow’s single, unifying platform for digital business. See how companies can continue to grow and evolve despite ever-changing challenges. ServiceNow’s consolidated platform helps drive a cost-effective solution that enables the organization to quickly adapt to change, develop new automation and maintain existing services. During this demo, you will find out how a global retail pharmaceutical company utilized a solution-based approach to plan strategically, increase efficiency through automation and save money on software spending.

Demo: Transform digital operations to adapt quickly to change

ServiceOps Solves: Increase speed of services and ops to meet development

How many times do slow digital services and outages prevent your employees and your customers from getting things done?  And if it is too many times, customers don’t return.   How about flipping this script and preventing slow digital services and outages from impacting your employees and customers by catching them and fixing them first.   

In this session, we’ll discuss and demonstrate how ServiceNow’s Predictive AIOps can help you predict and prevent machine and application-related incidents before they impact users or your business and keep your digital services running 24/7.

ServiceOps Solves: Predict and prevent service disruptions with AIOps

IT service and operations management should work hand-in-hand. But often, each team has different, unreliable legacy tools, manual processes and no consistent view or data shared between teams.  
 
In this session, you will learn how to overcome these challenges. Our industry experts will share our innovative strategies with live demos and real-world customer examples including success metrics. What kind of real results can you expect?
     •  Service management: 75% reduction in resolution time and 30% improvement in agent productivity 
     •  Operations management: 25% faster resolution of major outage

5 powerful remedies for the top IT outcomes

In many organizations, it’s not uncommon for employees to spend most of their time doing repetitive, monotonous tasks. These tasks tend to pull worker focus away from more innovative and mission-critical work. But companies like Orange Business Services are discovering that Robotic Process Automation (RPA) can manage many of the mundane tasks that monopolize employee time. 

Join this session to learn more. Our speakers will discuss:
•        Overview of ServiceNow hyperautomation featuring Automation Engine
•        Orange Business Services’ RPA Consulting and Integration Practice
•        How Orange Business Services automated legacy processes using ServiceNow RPA Hub

Find out more about unlocking greater cross-enterprise efficiency and helping employees do less manual, repetitive work.

Transforming IT and finance processes with RPA

When you have complex digital services, there’s a lot that can go wrong—and a lot that requires immediate action. But how do you reduce service disruptions—and speed resolution time—at a time when your global IT environment is more complex than ever?

During this session, you’ll learn how ServiceNow’s Predictive AIOps can automatically detect service issues and reduce outages. You’ll see how ServiceNow’s AI-powered service operations can help you fix issues easier and faster. And you’ll understand how you can improve your ability to:
•        Deliver experiences that employees love
•        Support employees working from anywhere
•        Keep digital services up and running

Keep your digital services running 24/7 and deliver experiences employees love

Let's face it: post-pandemic reality shows us that employee reliance on technology services is growing, while workloads and demands for service delivery are also increasing. How do you confront those challenges?

In this session,  we will discuss and demo how you can leverage your service management investments to get deeper into AI, automation, machine learning, cloud governance, and DevOps. And you'll learn about the following solutions:
•        Empowering employees to request technology service requests on their own 24/7
•        Anticipating trends and improving staff productivity
•        Increasing the velocity of services and operations
•        Maximizing digital business growth with a cloud migration strategy
•        Accelerating digital outcomes for your DevOps teams

Strengthen your digital business with people, process, and tech optimization

Learn how enterprises automate and optimize their technology services and operations with IT Service Management and IT Operations Management products built on the Now Platform.  These solutions together have returned millions to our customers’ bottom lines, improved agent productivity by 30% on average and increased digital innovation speed and volume.

Drive digital-first business growth and profitability through ServiceOps

During this demo, you’ll see examples of how ServiceNow automates and optimizes technology services and operations with our market-leading IT Service Management and IT Operations Management products, built on the single cloud-based Now Platform. We call this solution Technology Service Operations or Service Ops for short.  

This demo will help you understand many of the possibilities that Service Operations delivers, including how you can:  
•        Expand technology services while reducing costs
•        Deliver extraordinary employee experiences, resiliency, and productivity
•        Drive technology best practices with optimized, efficient processes

Demo: Deliver resilient digital services through Service Operations

Today, keeping digital services running 24/7, supporting employees working from anywhere and being prepared for the next unexpected global event - whether that is another pandemic wave, or a garden variety outage - requires automation and AI.  Be ready by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase ITs efficiency and resilience, through:
•        AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team
•        AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search
•        AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk

Speakers:
Lisa Wolfe, Product Marketing Director, ServiceNow 
Christian Malone, Principal Solution Architect, ServiceNow

Keep digital services running 24/7 and support employees working from anywhere

ITOM

ITSM

Operations

Operations Automation

Service Automation

outage prevention

IT Resiliency

Predict issues

IT Operations

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

Cloud Computing

The data center management community focuses on the holistic management and optimization of the data center. From technologies such as virtualization and cloud computing to data center design, colocation, energy efficiency and monitoring, the BrightTALK data center management community provides the most up-to-date and engaging content from industry experts to better your infrastructure and operations. Engage with a community of your peers and industry experts by asking questions, rating presentations and participating in polls during webinars, all while you gain insight that will help you transform your infrastructure into a next generation data center.

Data Center Management

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

Network infrastructure professionals understand that a reliable and secure infrastructure is crucial to enabling business execution. Join the network infrastructure community to interact with thousands of IT professionals. Browse hundreds of on-demand and live webinars and videos to learn about the latest trends in network computing, SDN, WAN optimization and more.

Network Infrastructure

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Keep digital services running 24/7 and support employees working from anywhere

Presented by

About this talk

More from this channel