Keep digital services running 24/7 and support employees working from anywhere

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Presented by

Lisa Wolfe, Evans Nicholson, and Christian Malone, ServiceNow

About this talk

Today, keeping digital services running 24/7, supporting employees working from anywhere and being prepared for the next unexpected global event - whether that is another pandemic wave, or a garden variety outage - requires automation and AI. Be ready by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase ITs efficiency and resilience, through: • AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team • AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search • AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk Speakers: Lisa Wolfe, Product Marketing Director, ServiceNow Christian Malone, Principal Solution Architect, ServiceNow

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant efficiency gains and less risk.