Keep digital services running 24/7 and support employees working from anywhere

Today, keeping digital services running 24/7, supporting employees working from anywhere and being prepared for the next unexpected global event - whether that is another pandemic wave, or a garden variety outage - requires automation and AI. Be ready by leveraging the benefits of AI-powered service operations. You’ll learn how AI-powered service operations provides automation and AI that can increase ITs efficiency and resilience, through: • AI for Operations Automation, which allows you to predict issues and prevent them from ever getting to the services team • AI for Service Automation, which lets you automate virtual agents, agent assist, and AI search • AI for Service Operations, which can move from tickets to services, identify areas for automation, and predict change risk Speakers: Lisa Wolfe, Product Marketing Director, ServiceNow Christian Malone, Principal Solution Architect, ServiceNow