Name: Keynote: Delivering excellence across the technology landscape
Start: 2022-11-08T17:00:00Z
End: 2022-11-08T17:00:11.000Z
Location: BrightTALK

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Join us for an insightful webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities, including strategic planning, demand management, project management, and resource management. Discover how they've standardized processes and ensured that all approved work is realistically scoped with effective staffing plans. The ECU Health team will highlight the routines they employ with stakeholders to precisely capture the requirements needed for success. Attendees will gain valuable insights through real-world examples of their processes and how they leverage SPM to drive executive decisions and achieve measurable outcomes. 

Key takeaways:
- Learn how ECU Health integrates strategy, demand, scoping, and resource planning within their SPM framework. 
- Understand their approach to prioritizing work and aligning staffing with realistic plans. 
- Explore the standardized processes they use with stakeholders to capture requirements and drive successful execution. 
- Discover how they collaborate with executives to drive measurable outcomes through SPM.

Strategic Portfolio Management in Action - A Case Study with ECU Health

Discover how ServiceNow is transforming enterprise app development with vibe coding—a natural language–driven approach that turns ideas into secure, enterprise-ready apps faster than ever. Hear how customers are using the ServiceNow AI Platform to accelerate innovation, maintain governance, and deliver real business impact. Learn how AI-infused governance and automation can help you align app strategy with business goals, speed time-to-value, and scale transformation across your organization.

From low-code to vibe coding: The next chapter in enterprise app development

Enterprise architecture (EA) is evolving into a strategic powerhouse—especially when powered by AI. This podcast explores how EA on the ServiceNow platform connects business capabilities, tech assets, and strategic goals with intelligence and automation. We’ll highlight how EA integrates with other ServiceNow products like SPM, ITAM, ITOM, and CMDB to create a unified, data-driven foundation for smarter decisions. Plus, we’ll showcase how Now Assist accelerates insights and empowers architects and leaders to drive agile transformation.

Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform

Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a culture of strategic alignment keep portfolio management resilient and impactful. Listeners will discover ways to embed adaptability, measure long-term value, and foster enterprise-wide portfolio thinking. We will also highlights practical steps for ensuring SPM remains a dynamic driver of sustained success.

Future-Proofing Your Portfolio: Sustaining SPM Over Time

Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue help organizations clarify their “why,” map objectives to capabilities, and sustain value through effective governance and continuous measurement. Listeners will hear how SPM transforms both tangible results and the broader business narrative. Ultimately, the discussion highlights how a value-driven approach empowers teams to drive lasting impact and business transformation.

Measuring What Matters: Establishing Value for SPM

In today’s fast-changing landscape, how can organizations confidently drive transformation and ensure every initiative delivers value? Many struggle with fragmented planning, misaligned priorities, and slow execution—leading to missed opportunities and stalled innovation. Join us to learn how ServiceNow Strategic Portfolio Management (SPM), using AI Agents on the AI Platform, empowers enterprises to:

- Prioritize and fund the most impactful initiative
- Build and maintain a dynamic investment roadmap aligned to strategy
- Accelerate value delivery for enterprise-wide transformation

Learn from the real-world success of Stellantis, whose product owner will share how their organization transformed value delivery with ServiceNow SPM. Get an exclusive live demo of Now Assist for SPM.  Don't miss this chance to see how you can transform your planning and accelerate outcomes that matter to your customers, your teams, and your bottom line.

Stellantis' business transformation with ServiceNow's AI-powered Strategic Portfolio Management

Join ServiceNow and leading IDC analyst Stephen Elliot for an exclusive on-demand webinar exploring the top FY26 technology trends shaping IT transformation. Designed for IT leaders and business decision-makers, this session delivers forward-looking insights into how AI will redefine workflows, drive operational efficiency, and accelerate enterprise innovation.

ServiceOps 2026: Planning for the Agentic AI and Autonomous IT Era

Discover how the integration of ServiceNow and New Relic can revolutionize your IT operations.

● Learn about the benefits of agentic AI in accelerating Mean Time to Resolution (MTTR) and enhancing incident management.
● Explore the agentic capabilities that enable proactive incident resolution and intelligent automation.
● Understand the value of data-driven transformation and how it empowers operators to manage incidents more effectively.

Join us for an insightful session that will help you leverage cutting-edge technology to improve your IT operations.

Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Don’t wait for the perfect CMDB to start delivering results that matter. 

In this session, you’ll see how customers are already cutting SSL risk in half, shrinking MTTR without shrinking their teams, and deploying AI they can actually trust — all on the same platform that’s built to take you further. These are quick wins you can measure in weeks, but they’re also the first milestones on a bigger Autonomous IT journey toward zero avoidable outages, zero governance gaps, and zero wasted effort. 
 
Whether your goal is to protect uptime, accelerate resolution, or unlock safe, governed AI, this webinar will show you how to start from where you are today and move toward the kind of IT scorecard your leadership will want to share.

From Reactive to Ready: Three AI-enabled Automations that Make the Most of your (imperfect) CMDB

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation.   

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.  

You’ll learn how to:   

-        Break down silos and unify AI agents across the business   

-        Move from reactive IT to proactive, self-healing systems   

-        Prioritize value in every AI use case to drive measurable outcomes   

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.

The future of IT: How CIOs lead with AI agents

As regulatory demands become more complex, staying audit-ready is vital for organizations across all industries. In “Regulatory Readiness: ITAM Solutions for Tomorrow's Audit & Compliance Needs,” ServiceNow ITAM and Risk product leaders share their expertise on how evolving regulatory requirements are informing asset management strategies. Discover how ServiceNow ITAM solutions help organizations streamline compliance, maintain data accuracy, and achieve centralized visibility for audits. Learn how to meet the needs of emerging mandates—from new data privacy laws to industry-specific regulations and environmental sustainability requirements—and how to proactively prepare for what’s ahead.

Podcast: Regulatory Readiness: ITAM Solutions for Tomorrow’s Audit & Compliance Needs

Automation is reshaping how organizations manage hardware, software, and cloud assets —minimizing manual effort, reducing audit and security risk, and unlocking real cost savings. In this episode, we unpack what integrated lifecycle management really looks like in practice, from request and procurement through deployment, optimization, and retirement. We explore the role of AI and emerging AI Agents, and we get real about the skills and career paths that modern ITAM pros can seize right now. You’ll also hear a quick maturity check to see where you stand versus your peers—and leave with practical actions you can implement with ServiceNow.

Unleashing Efficiency: How AI Automation Transforms Assets into Strategic Gold

Learn how CIOs and their teams can harness agentic AI to develop autonomous IT systems that drive better cost efficiencies, risk management, and portfolio planning.

Reduce technology costs with AI

Witness firsthand how autonomous IT and AIOps are transforming incident management and remediation through intelligent, proactive response.

Service and Ops resilience with AI

Learn how CIOs drive competitive advantage with agentic AI, using autonomous development tools that deliver business resilience, personalization, and smarter decisions.

The Agentic future of development

Leaders want to make an impact with Agents, but must do so confidently, responsibly, and with measurable results. Learn how in this thought leadership webinar.

Responsible AI, Real Results

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Join Charles Pelton (CIO.com) and German Bertot (ServiceNow) for a dynamic conversation on how agentic AI is revolutionizing IT asset management. Discover how AI-powered agents are streamlining workflows, enhancing employee productivity, and simplifying complex systems.

Explore the convergence of FinOps and SaaS management, and learn how AI is driving cultural and operational shifts to optimize cloud spending. The session also covers critical considerations around data governance, security, and platform interoperability.

The Intersection of AI and Asset Management

The IT assets industry is evolving, and the role of ITAM practitioners is evolving from delivering a traditional SAM practice to maturing their ITAM program.
 
ITAM practitioners are constantly being asked to control software spending by monitoring commonly used software across their enterprise.
 
In this demo, we will show how businesses can leverage ServiceNow out-of-the-box workflows to systematically identify, manage, track, and reclaim underutilized software installations to reduce costs, avoid spending, and mitigate audit risk.

Speaker:
Piyush Patel, Technical Product Marketing Manager, IT Asset Management, ServiceNow

Harvest and reallocate underutilized software, hardware, and cloud services

If you showed your boss a way to save millions of dollars per year, what would that mean for you? Promotion? Bonus? Our session is designed to show you how. Attend our ITAM virtual summit and learn how running Hardware Asset Management (HAM), Software Asset Management (SAM), and Cloud Insights will offer you complete visibility into all your IT assets across both on-prem and multi-cloud environments. 

You’ll also explore:
• How to mitigate compliance risks and enable proactive cost-reduction planning
• How to connect departments and automate the end-to-end IT asset lifecycle via a single platform
• How to save millions with actionable insight across the enterprise

It’s time to optimize software, hardware, and cloud utilization, while accelerating IT service delivery and focusing resources more efficiently.

Speakers:
Nick Norman, Senior Solution Consultant, IT Asset Management, ServiceNow
Adela Shehu, Senior Solution Consultant, IT Asset Management, ServiceNow

IT asset management virtual summit: reduce hardware, software, and cloud costs

A brief demonstration of ServiceNow's Security Operations suite, illustrating how it can help get work done in security and beyond. Through the context of a major security incident, we explore Security Orchestration Automation and Response use cases, hardening attack surfaces through vulnerability remediation workflows, collaboration with IT, and evaluating readiness to combat advanced persistent threats.

Speaker:
Alex Cox, Director, Product Management, ServiceNow

Transform security operations with the ServiceNow platform

Many organizations and their security teams are overwhelmed trying to keep up with vulnerabilities and cyber threats. Not only is prioritization a challenge, but many teams depend on point tools and cumbersome, labor-intensive processes—while dealing with staff shortages and lack of advanced skills.

The solution is to harden the attack surface to thwart attackers. Watch our session, Mind the gap: How ServiceNow helps organizations find, prioritize, and manage vulnerable assets, and gain a successful, proactive security program. 

Spend an hour to learn how ServiceNow’s Vulnerability Response can help your organization:
• Reduce exposure to vulnerabilities
• Gain greater visibility and intelligence—and shorten time to resolution
• Improve threat detection, automate workflows, enhance collaboration, and boost productivity

Speakers: 
Karl Klaessig, Director, Product Marketing, Security Operations, ServiceNow
Mike Plavin, Senior Technical Product Marketing Manager, Security Operations, ServiceNow

How ServiceNow helps organizations find, prioritize and manage vulnerable assets

The past two years have reinforced that technology really is the fuel for digital transformation. Rapid innovation and robust delivery have empowered the best organizations to adjust and adapt their entire operations to meet pandemic pressures. Join Pablo Stern, Senior Vice President of Technology Workflows, and a customer guest speaker to learn more about how to realize Technology Excellence and drive your own transformation. We’ll demonstrate how our latest innovations unite teams and improve outcomes across internal services and customer-facing offerings.

Speakers:
Pablo Stern, SVP & GM, Technology Workflow Products, ServiceNow
Sylvain Roy, Sr. VP, Technology Platforms & Engineering, Amadeus

Keynote: Delivering excellence across the technology landscape

In this demo, we’ll showcase how to modernize your traditional monitoring workflows with Dashboards and Alerts in Lightstep, which incorporate the dynamic, query-driven Observability features and tracing insights in order to reduce MTTR while increasing developer engagement and collaboration. Lightstep is best known for ingesting data at web-scales and providing hypothesis-driven Observability to allow developers and SREs to ask questions about their data to find trends, hotspots, or other insights.

Speaker:
Parker Hyland, Outbound Product Manager. Lightstep

Accelerate digital transformation with unified observability

Lightstep Notebooks addresses the needs that arise throughout the course of a team’s troubleshooting journey by providing granular, context-specific data and facilitating the ability to collaborate to resolve issues in real-time.

In this session, you will learn how your organization can take full advantage of these new features to run ad-hoc queries while investigating an incident allowing any developer, operator, or SRE to see which parts of the system are correlated and how they are related - in context. 

• Reduce MTTR by generating telemetry-agnostic insights via unified querying capabilities, powerful visualizations, and automatic correlations
• Improve your postmortems with granular, context-specific data
• From a Notebook, you can easily see supporting evidence for a correlation and understand how your SLIs have deviated for each correlation to then share and collaborate across teams

Speakers:
Rakesh Patel, Senior Staff Product Manager, Lightstep
Andrew Gardner, Product Marketing, Lightstep

Transform your troubleshooting journey with Lightstep

How many times do slow digital services and outages prevent your employees and your customers from getting things done?  And if it is too many times, customers don’t return.   How about flipping this script and preventing slow digital services and outages from impacting your employees and customers by catching them and fixing them first.   In this session, we’ll discuss and demonstrate how ServiceNow’s Predictive AIOps can help you predict and prevent machine and application-related incidents before they impact users or your business and keep your digital services running 24/7.

Speakers:
Lisa Wolfe, Product Marketing Director, ServiceNow

ServiceOps Solves: Predict and prevent service disruptions with AIOps

IT service and operations management should work hand-in-hand. But often, each team has different, unreliable legacy tools, manual processes and no consistent view or data shared between teams.

In this session, you will learn how to overcome these challenges. Our industry experts will share our innovative strategies with live demos and real-world customer examples including success metrics.

What kind of real results can you expect? 

For service management: 
• 75% reduction in resolution time 
• 30% improvement in agent productivity 

For operations management: 
• 25% faster resolution of major outage

Speakers:
Matt Gowarty, Senior Product Marketing Manager, ServiceNow
Suzanne Tylka, Product Marketing Manager, ServiceNow
Chad Corriveau, Sr. Staff Product Marketing Engineer, ServiceNow

5 Powerful remedies for outstanding IT outcomes

Learn how enterprises automate and optimize their technology services and operations with IT Service Management and IT Operations Management products built on the Now Platform.  These solutions together have returned millions to thousands of customers’ bottom lines, improved agent productivity by 30% on average and increased innovation speed and volume.

Speakers:
Matt Schvimmer – SVP, Product and Service Management, ServiceNow
Jeff Hausman – SVP & GM, Operations Management Portfolio, ServiceNow

Drive technology service operations best practices and extraordinary experiences

Technology Excellence Summit

IT Asset Management

ITOM

ITSM

LightStep

ITAM

Security Operations

SecOps

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Keynote: Delivering excellence across the technology landscape

Presented by

About this talk

Put AI to Work for IT with ServiceNow