Automated Service Operations rising across IT leadership teams

Presented by

Stephen Elliot, IDC; Bruce Randall, ServiceNow

About this talk

In the quest to drive growth while managing hybrid workforces and dynamic digital services, it’s time to ditch the legacy tools and siloed environments that create friction and slow innovation. By automating and optimizing your technology service operations on a single platform, you’ll empower your IT operations and service management teams to work more productively, overcome service complexity, and meet rising customer expectations. Find out why Service Operations is so vital for improving business outcomes and generating greater value, in this session from IDC and ServiceNow. You’ll hear expert insights on how organizations like yours are realizing huge benefits with Service Operations, including: • 4-5x better ROI in workflow efficiencies • 6x improvement in time to restore services • 50% lower workloads with Virtual Agent • 90% reduction in service outages Also, you’ll get guidance on where you stand in your Service Operations journey, how to start discussions with your leadership teams, and your next steps for success.
Related topics:

More from this channel

Upcoming talks (5)
On-demand talks (183)
Subscribers (7432)
ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.