ITIL with Service Operations: Best practices to modernize your IT

Presented by

Troy DuMoulin, Pink Elephant; Suzanne Tylka, ServiceNow

About this talk

Thousands of organizations across the globe are realizing the benefits of ITIL and Service Operations adoption for better service delivery. Learn how you can start reaping these benefits yourself—while avoiding common adoption mistakes. In this special webinar presented by Pink Elephant and ServiceNow®, you’ll get expert advice on how you can expand services while reducing costs by: • Delivering scalable IT services and operations on a single cloud platform • Automating core services and operations processes • Gaining visibility of resources, applications and assets Typical outcomes from these best practices include increasing agent productivity by 30%, resolving incidents 33% faster and determining major outages 25% faster.

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.