Strengthen your digital business with people, process, and tech optimization

Presented by

Usman Sindhu and Charlie Steiner, ServiceNow

About this talk

Let's face it: post-pandemic reality shows us that employee reliance on technology services is growing, while workloads and demands for service delivery are also increasing. How do you confront those challenges? In this session, we will discuss and demo how you can leverage your service management investments to get deeper into AI, automation, machine learning, cloud governance, and DevOps. And you'll learn about the following solutions: • Empowering employees to request technology service requests on their own 24/7 • Anticipating trends and improving staff productivity • Increasing the velocity of services and operations • Maximizing digital business growth with a cloud migration strategy • Accelerating digital outcomes for your DevOps teams

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.