Name: Keep your digital services running 24/7 and deliver experiences employees love
Start: 2023-03-16T16:30:00Z
End: 2023-03-16T17:19:12.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey

To meet their business goals, 78% of organizations have turned to Technology Service Operations (AKA ServiceOps) solutions to improve IT services and operations collaboration. It enables both departments to do better work faster—at a lower cost and with improved employee experiences.

Join us for a valuable webinar, The Rise of ServiceOps: Convergence of IT service and operations intensifies, where we’ll share Service Operations thought leadership, customer outcomes reported through the latest Enterprise Management Associates (EMA) market research, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make seamless IT Services and Operations collaboration a practical and profitable reality.

The rise of ServiceOps: Convergence of IT service and operations intensifies

Take your service delivery experience even further and to the next level by digitally transforming your business processes and workforce. Build high-performing by intelligently optimizing schedules and work assignments while ensuring they work smarter by optimizing their processes using the power of AI.

ServiceOps Solves: Ways to improve workforce effectiveness and processes

As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate them in the cloud. In this session, you’ll learn how ServiceNow is helping companies deliver application modernization, rationalize applications, scale cloud processes, gain visibility, and operate cloud services with improved security and AIOps.

ServiceOps Solves: Scale cloud excellence

To drive growth through digital business initiatives, it’s imperative to deliver quick ROI.  Many of our customers have found 30% + benefits in productivity by increasing agent efficiency with AI, the ability to let employees resolve their own issues from anywhere and then measuring outcomes of work you do in the digital world. In this session, we’ll talk about some ServiceNow capabilities designed to help you meet your most important productivity and efficiency goals.

ServiceOps Solves: Improve staff productivity

This session describes how IT Services and IT Operations teams challenges (high costs, inefficiencies, and poor employee experiences) are solved and how both groups benefit from collaborating and working on the Now platform. When they automate their core ServiceOps processes on ServiceNow they see faster issue resolutions, easier employee engagement, smarter service operations and more productive agents with AI.

ServiceOps Solves: Automate core processes to improve efficiency

Quickly adapt to shifting priorities and remove digital friction with ServiceNow’s single, unifying platform for digital business. See how companies can continue to grow and evolve despite ever-changing challenges. ServiceNow’s consolidated platform helps drive a cost-effective solution that enables the organization to quickly adapt to change, develop new automation and maintain existing services. During this demo, you will find out how a global retail pharmaceutical company utilized a solution-based approach to plan strategically, increase efficiency through automation and save money on software spending.

Demo: Transform digital operations to adapt quickly to change

ServiceOps Solves: Increase speed of services and ops to meet development

How many times do slow digital services and outages prevent your employees and your customers from getting things done?  And if it is too many times, customers don’t return.   How about flipping this script and preventing slow digital services and outages from impacting your employees and customers by catching them and fixing them first.   

In this session, we’ll discuss and demonstrate how ServiceNow’s Predictive AIOps can help you predict and prevent machine and application-related incidents before they impact users or your business and keep your digital services running 24/7.

ServiceOps Solves: Predict and prevent service disruptions with AIOps

IT service and operations management should work hand-in-hand. But often, each team has different, unreliable legacy tools, manual processes and no consistent view or data shared between teams.  
 
In this session, you will learn how to overcome these challenges. Our industry experts will share our innovative strategies with live demos and real-world customer examples including success metrics. What kind of real results can you expect?
     •  Service management: 75% reduction in resolution time and 30% improvement in agent productivity 
     •  Operations management: 25% faster resolution of major outage

5 powerful remedies for the top IT outcomes

In many organizations, it’s not uncommon for employees to spend most of their time doing repetitive, monotonous tasks. These tasks tend to pull worker focus away from more innovative and mission-critical work. But companies like Orange Business Services are discovering that Robotic Process Automation (RPA) can manage many of the mundane tasks that monopolize employee time. 

Join this session to learn more. Our speakers will discuss:
•        Overview of ServiceNow hyperautomation featuring Automation Engine
•        Orange Business Services’ RPA Consulting and Integration Practice
•        How Orange Business Services automated legacy processes using ServiceNow RPA Hub

Find out more about unlocking greater cross-enterprise efficiency and helping employees do less manual, repetitive work.

Transforming IT and finance processes with RPA

Let's face it: post-pandemic reality shows us that employee reliance on technology services is growing, while workloads and demands for service delivery are also increasing. How do you confront those challenges?

In this session,  we will discuss and demo how you can leverage your service management investments to get deeper into AI, automation, machine learning, cloud governance, and DevOps. And you'll learn about the following solutions:
•        Empowering employees to request technology service requests on their own 24/7
•        Anticipating trends and improving staff productivity
•        Increasing the velocity of services and operations
•        Maximizing digital business growth with a cloud migration strategy
•        Accelerating digital outcomes for your DevOps teams

Strengthen your digital business with people, process, and tech optimization

Learn how enterprises automate and optimize their technology services and operations with IT Service Management and IT Operations Management products built on the Now Platform.  These solutions together have returned millions to our customers’ bottom lines, improved agent productivity by 30% on average and increased digital innovation speed and volume.

Drive digital-first business growth and profitability through ServiceOps

During this demo, you’ll see examples of how ServiceNow automates and optimizes technology services and operations with our market-leading IT Service Management and IT Operations Management products, built on the single cloud-based Now Platform. We call this solution Technology Service Operations or Service Ops for short.  

This demo will help you understand many of the possibilities that Service Operations delivers, including how you can:  
•        Expand technology services while reducing costs
•        Deliver extraordinary employee experiences, resiliency, and productivity
•        Drive technology best practices with optimized, efficient processes

Demo: Deliver resilient digital services through Service Operations

ServiceNow allows users to expand technology services while reducing costs.  In this session, you’ll learn how ITOM Visibility helps users:
•        Discover their on-prem and cloud-based IT estate and maintain a consistent and complete CMDB
•        Understand business context with automated service mapping
•        Reduce risk by automatically tracking and renewing PKI and TLS certificates
•        Track firewall policies on the same platform

ServiceOps Solves: See everything across your environment

Happy employees make happy customers.  Your employees want and deserve a technology experience that makes them want to come to work.  AI-based automation, embedded within the Service Operations solutions, can help you deliver just that.  With this solution, employees can request technology services any time, from anywhere on any device with fast resolutions.  On the other hand, those providing services to employees will also benefit, as the technology automates delivery against many of the requests employees have, freeing your service agents to focus on complex, impactful issues

ServiceOps Solves: Automate to deliver an AI-Powered employee experience

The first step for a digital-first strategy is to modernize your service and operations on a single cloud platform to help you expand and improve the services you offer.  

Why Modernize? You stand up the IT foundation with a ServiceNow single cloud platform across the IT estate to gain end-to-end visibility with service context, break down organizational silos, and share consistent data from across the enterprise 

Join this session to learn how this approach can help your organization:
•        Increase agent productivity by 30%
•        Resolve incidents 33% faster
•        Resolve major outages 25% faster

ServiceOps Solves: Reduce cost and expand services with a single IT platform

ITIL with Service Operations: Best practices to modernize your IT

Transforming our digital services program to a predictive, self-healing one

Automated Service Operations rising across IT leadership teams

Technology Service Operations Summit

When you have complex digital services, there’s a lot that can go wrong—and a lot that requires immediate action. But how do you reduce service disruptions—and speed resolution time—at a time when your global IT environment is more complex than ever?

During this session, you’ll learn how ServiceNow’s Predictive AIOps can automatically detect service issues and reduce outages. You’ll see how ServiceNow’s AI-powered service operations can help you fix issues easier and faster. And you’ll understand how you can improve your ability to:
•        Deliver experiences that employees love
•        Support employees working from anywhere
•        Keep digital services up and running

Keep your digital services running 24/7 and deliver experiences employees love

AIOps

IT Services

IT Operations

ServiceOps

Automation

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

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Cloud Computing

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Data Center Management

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

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Network Infrastructure

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Help Desk and Support

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Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

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Keep your digital services running 24/7 and deliver experiences employees love

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