5 powerful remedies for the top IT outcomes

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Presented by

Suzanne Tylka, Matt Gowarty, and Chad Corriveau, ServiceNow

About this talk

IT service and operations management should work hand-in-hand. But often, each team has different, unreliable legacy tools, manual processes and no consistent view or data shared between teams. In this session, you will learn how to overcome these challenges. Our industry experts will share our innovative strategies with live demos and real-world customer examples including success metrics. What kind of real results can you expect? • Service management: 75% reduction in resolution time and 30% improvement in agent productivity • Operations management: 25% faster resolution of major outage
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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.