Name: ServiceOps Solves: Improve staff productivity
Start: 2023-04-11T16:00:00Z
End: 2023-04-11T16:00:09.000Z
Location: BrightTALK
Rating: 0

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Learn how to future-proof agile practices with Enterprise Agile Planning (EAP). Discover benefits like better scalability, enhanced team alignment, and advanced agile management tools. Get steps and resources for SAFe customer migration to the Zurich Release of EAP to ensure a smooth transition.

SPM Academy: Enterprise Agile Planning (EAP)

ITOM Agentic Workflows and AIOps LEAP leverage advanced AI to optimize AIOps workflows, reduce MTTR, and drive business impact. ITOM AI Agents autonomously triage alerts, investigate issues, suggest remediations, and take action—accessible through real-time collaboration via NowAssist or full task automation. This agentic model leverages agent-to-agent communication to integrate seamlessly with third-party APM and observability AI tools, breaking down data silos and reducing swivel-chair operations to accelerate incident resolution.

Join this webinar to learn how to empower your business with AI-driven efficiency to lower costs, foster innovation, and stay competitive in today’s fast-paced digital world.

Transform IT Operations with ITOM Agentic Workflows and AIOps LEAP

Connecting strategy with delivery is a key feature of ServiceNow's SPM tools. In this session, learn how we deploy these tools and embed AI experiences across the business to align and achieve common outcomes, deliver timely programs and products, and drive portfolio value for our investments.

Strategic Portfolio Management Roadmaps Our Business Transformation

AI is transforming industries at an unprecedented pace—but how do you harness its power for real impact? This transition is bigger than the shift to mobile or the web before it.  Are you ready?  

Check out Unleashing AI: How ServiceNow & Google Cloud are improving everyday work. During this exclusive fireside chat, leaders from ServiceNow and Google Cloud discuss how AI-driven automation, data intelligence, and cloud innovation are reshaping the enterprise.  In this conversation, they also explore how to: 

- Seamlessly and responsibly integrate AI into your operations 
- Use real-time data for smarter decisions 
- Improve employee and customer interactions with AI 
- Stay ahead of AI trends and avoid common pitfalls

Unleashing AI: How ServiceNow & Google Cloud are improving everyday work

Bring high-efficiency impact to your IT service management teams. Attend this webinar, Speed IT workflows and data with ServiceNow AI Agents, to quickly implement effective AI solutions with the ServiceNow Platform.

AI Agents are suited for all IT teams, but particularly ones that find it difficult to bring in qualified staff or find staff overwhelmed by routine work. ServiceNow AI Agents learn, improve, and interact autonomously with end users to resolve day-to-day issues, enabling IT teams to focus on strategic initiatives.

In this webinar, you’ll learn about:

- Pre-built and customizable AI Agents for a multitude of use cases across IT
- Centralized AI Agent governance and control through a single platform
- Workflow Data Fabric with indexing and zero-copy strategies for enterprise-wide data connectivity
- Multiply the effectiveness of your IT service management team.

Speed IT Workflows and Data With ServiceNow AI Agents

Join us to learn how to optimize resource allocation, track availability, and boost utilization with ease. We'll highlight key features, best practices, and smart ways to streamline workflows for better project outcomes. And we'll share practical tips on managing demand, capacity, and assignments more efficiently!

Resource Management in ServiceNow’s Next Experience

Keeping up with new AI offerings and capabilities can be challenging. For a collection of practical ways to implement the latest AI app development technologies in your organization, book a seat at our webinar, Adopt AI strategies for low-code enterprise app development. 

With the right approach, you can pioneer the use of AI for low-code app development at your organization, increasing efficiency, quality, and innovation. 

 This webinar offers live demos of AI-powered products such as ServiceNow Studio, AI Agents, AI Agent Studio, and Now Assist. You’ll also learn:  

 * Where to best apply AI technologies in your app dev 

* How to think about and establish governance 

* What you need to optimize AI integration

Adopt AI strategies for low-code enterprise app development

Dive into ServiceNow’s transformative approach to Fleet Management in our upcoming Enterprise Asset Management webinar. In this webinar we’ll cover how ServiceNow Enterprise Asset Management combines systems, services, and software to optimize the utilization of assets for better productivity and cost management. Discover how ServiceNow’s workflow capabilities can streamline your Fleet operations, ensuring efficiency and cost-effectiveness across your enterprise.

Key Takeaways:
• Maximize asset utilization while reducing downtime
• Reduce costs associated with maintenance and asset lifecycle management
• Consolidate operational applications with a single technology system, standardized processes across the business

Whether you’re new to ServiceNow or looking to expand its utilization within your organization, this webinar will provide valuable insights into maximizing its capabilities for holistic Fleet Management. Don’t miss this opportunity to take your Fleet management processes to the next level with ServiceNow.

Maximizing Fleet Management with ServiceNow

Explore the capabilities of ServiceNow's Enterprise Asset Management (EAM) solution, designed to address logistics and supply chain management challenges within the U.S. Federal Government. This session is designed for government professionals responsible for optimizing asset management strategies in a variety of environments, from standard to the more challenging. We will examine how ServiceNow EAM can streamline the asset lifecycle, from procurement to warehousing, deployment, maintenance, and disposition.

Key Takeaways:
• Streamlined Warehousing and Strategic Deployment
• Effective Maintenance and Disposition
• Scalability and Adaptability

Join us to redefine your approach to asset management with ServiceNow EAM, embracing efficiency and strategic foresight in federal logistics.

ServiceNow EAM: Transforming Logistics for U.S. Federal Agencies

ServiceNow has been partnering with Agencies over the last decade to improve their resiliency and today with Enterprise Asset Management.

Emergency preparedness is crucial for ensuring the safety and resilience of Agency efforts in the wake of unexpected interruption to the global communities they support including natural disasters, emergencies, and even war-related crisis. Effective Enterprise Asset Management (EAM) plays a vital role in enhancing preparedness efforts by optimizing the utilization of resources and infrastructure. Join us to learn more about how 

ServiceNow can partner with your federal agency’s operations, business decisions and overall agility efforts. 
Whether you’re new to ServiceNow or looking to expand its utilization within your organization, this webinar will provide valuable insight into the real-world application of dependable Enterprise Asset Management. Make the Now platform your partner as you navigate this journey.

Amplifying Emergency Preparedness of Enterprise Asset Management with ServiceNow

Federal Healthcare Agencies continually plan, acquire, deploy, monitor, and retire assets—including the medical devices, lab equipment, or consumables needed to provide exceptional care, research, and services to citizens across the country. In this medical device webinar, we will explore some of the common challenges healthcare professionals face with asset management, and how Enterprise Asset Management can help improve operations, automate tasks, and more importantly, keep clinicians, lab technicians, and patients happy and in good care.

Key Takeaways:
• How EAM can help medical, and lab workers maximize what assets they have, assets they need, and where the assets are located. 
• Critical maintenance and contract management for medical and lab assets.
• Reducing costs by aligning assets to EOL, EOS dates, and only purchasing what you need. 
• Understanding critical out of the box workflows included with EAM to expedite requests to meet critical deadlines.
• Demonstration of Asset management workspace and critical dashboards.

Medical Device Management with ServiceNow

Join us for an insightful fireside chat where industry experts delve into the transformative impact of low-code platforms and AI on software development. This engaging discussion explores the current landscape of low-code platforms, their role in modern app development, and how AI is revolutionizing every step of the software development lifecycle.

Our speakers will cover key topics such as:

- The Evolution of Low-Code Platforms: Understanding the proliferation of low-code solutions and their significance in today's tech industry.
AI Integration in Software Development: How AI is being embedded into various stages of the software development lifecycle, from design to deployment, and its implications for developers and businesses.
- The Future of Software Development: Predictions on how the integration of low-code and AI will shape the future of IT, enabling faster, more efficient, and more innovative solutions.
- Practical Insights and Use Cases: Real-world examples of how companies are leveraging low-code and AI to enhance their operations, improve agility, and drive innovation.

Whether you're a developer, IT professional, or business leader, this webinar will provide valuable insights into the future of software development and how you can harness the power of low-code and AI to stay ahead in the digital age.

Revolutionizing Software Development: The Power of Low-Code and AI

ServiceNow empowers organizations to prioritize and fund key initiatives, develop a strategic roadmap for investments, communicate plans effectively, and track progress to drive customer value faster. Hear directly from ServiceNow's Digital Transformation Office about achieving success using Strategic Portfolio Management and AI Agents including 70% greater efficiency for product managers. Get an exclusive live demo of Now Assist for SPM.

Walk away with actionable insights on how to:

- Accelerate innovation: Leverage SPM and AI to prioritize initiatives and roadmap what matters.
- Enhance efficiency and user experiences with AI-driven solutions.
- Drive measurable success: Learn how ServiceNow’s own transformation has led to impactful results.

Join us to see how ServiceNow SPM can empower your organization to thrive in the digital era!

Transform your business with AI-driven Strategic Portfolio Management: A step-by-step guide

In this episode, we explore the transformative impact of agentic AI frameworks on IT operations and AIOps with Rani Tzur, Director Product Management. Discover how agentic AI can enhance decision-making, automate tasks, and improve efficiency in IT management during issue triaging and investigation.

Discovering Agentic AI Workflows for AIOps

Join ServiceNow for a webinar where we'll dive into the latest market research from Enterprise Management Associates that showcases how aligning IT services and operations can improve workforce efficiency, resilience, and employee experiences.

Two teams, one goal: unifying IT services and operations on one AI platform

Compliance management and audit preparedness are essential for financial organizations. Attend our webinar, Navigating regulatory audits with Software Asset Management, for best practices around regulatory requirements.

We are excited to announce that Silicon Valley Bank will be joining us to share their insights and discuss the regulations they’ve been working to address. 

The webinar features a live demo of Software Asset Management. Capabilities covered will include how to optimize software asset usage, track licenses, and simplify audit procedures with AI on the Now Platform.  

You’ll learn:  

- Practical ways to efficiently navigate regulatory audits
- Techniques to identify and manage regulatory compliance risks  
- Insights that simplify audit processes

Be ready for all your compliance and audit needs with Software Asset Management.

Navigating regulatory audits with Software Asset Management

Learn how business users, product managers, project managers and delivery teams can drive value faster with Now Assist for SPM! See how you can intelligently summarize product feedback and automatically generate related epics and stories; transform collaborative document management; schedule AI-generated emails with your project summary; and effortlessly submit new demands through an intuitive conversational interface.

SPM Academy: Now Assist and AI Agents for SPM

In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Learn more on https://www.servicenow.com.

ServiceNow agentic AI framework explained: What you need to know

Join Usman Sindhu as he sits down with Accenture’s Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future.

Optimizing IT Operations: Accenture’s Approach to AIOps & GenAI

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.

Leap into the Future: How GenAI is Enabling Self-Healing IT

In this episode, we'll discuss the practical applications of agentic AI in IT operations. You will learn how observability AI agents can interact to solve specific use cases.

Creating an agentic AI framework for observability

This chat explores the transformative potential of Artificial Intelligence (AI) in IT operations. Industry expert Jon Brown from Enterprise Strategy Group (ESG) will share key findings from a recent ESG study highlighting the high anticipation for AI and its role in accelerating IT operations. Usman Sindhu from ServiceNow will discuss their proven approach to AI, showcasing how it empowers customers to achieve greater efficiency and agility.

Join us to discover:
• How AI is revolutionizing IT operations and scaling teams.
• ServiceNow's strategic use of AI to deliver real-world benefits for its customers.
• Practical insights on harnessing AI to accelerate your IT operations and achieve digital transformation goals.
• Don't miss this opportunity to learn how ServiceNow can help you unlock the power of AI and propel your IT organization forward.

AI in Operations: A Practical Discussion for IT Operations Leaders

What are the practical advantages of GenAI today for your organization? What are your peers accomplishing? Where should you aspire to be? Do you know how AI pacesetters are turning AI investment into real business value?

These pressing questions are explored in a special virtual event with guest speaker Stephen Elliot, Group VP, I&O, Cloud Operations & DevOps, IDC analyst and ServiceNow experts.

You’ll learn how organizations like yours are already leveraging GenAI-powered Now Assist to:

- Boost agent productivity with automated summaries of incidents, histories, chats, and tasks
- Improve self-service for employees and customers with smart search eliminating the need to dig for information manually
- Turn complex alerts into easy-to-understand information in human language

All to free their talented people from spending all their time on routine, mundane tasks and time-consuming searches, enabling them to focus on real business value. Watch now.

Put AI to work with Now Assist

For 13 consecutive years, U.S. News & World Report has ranked UW Health as Wisconsin’s number one hospital. This integrated health system of the University of Wisconsin-Madison uses ServiceNow’s Service Operations Workspace to help 1,800 doctors and 24,000 employees deliver quality care faster to 950,000 patients annually.

Join us for a valuable, service-oriented webinar, Faster incident resolution with AI-powered Service Operations Workspace. You’ll see how UW Health implemented Service Operations Workspace into its IT services and operations, boosting agent productivity, resolving incidents faster, and transforming its service desk.

With ServiceNow, UW Health was able to:
- Reduce time to service by 95%
- Decrease incident volume by 4.5%
- Save on operating expenses

Discover how AI-powered Service Operations Workspace improves the speed, efficiency, and service quality for agents, employees, and customers. Sign up for our webinar now.

Faster incident resolution with AI-powered Service Operations Workspace

Recently, we asked 4,500 executives and AI thought leaders how they’re guiding their organizations at this crucial time.

Hear their insights by joining us for a deep-dive conversation with ServiceNow thought leaders at Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value. Our speakers will discuss the findings from our first-ever Enterprise AI Maturity Index survey. You’ll learn:

- How to ensure that AI investments pay off
- Why a clear AI strategy driven by senior leadership is the best barometer of success
- How board members, CEO offices, operations, and legal teams are involved in AI adoption plans

Learn what so many AI leaders are doing to gain an advantage over their competitors—and how you can benefit. Watch our webinar now.

Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value

How can an organization accelerate digital-first business growth? Based on the latest global research from EMA, IT Service Operations (AKA ServiceOps) is a requirement because: 

- Benefits are immediate and far-reaching across the organization 
- Implementation is drama-free because ServiceOps is practical and makes sense to the people who actually do the work 
- ServiceOps undergirds a digital foundation for strong business results 

ServiceOps is technology-enabled, but it’s also people-centric. It is common sense, practical, result-driven, and growing in adoption.  Thousands of ServiceNow customers have used it to bring improved user experiences, resiliency, and productivity.    

In this session, we'll discuss the Service Operations journey many of these customers have taken and the value they’ve seen. Results range from streamlined processes and integrated digital workflows to AI connected IT service and operations management. ServiceOps has helped them establish the visibility and collaboration needed to accurately picture – and execute-- an organization's digital transformation.  All based on the market-leading ServiceNow platform for AI.

75% of organizations rely on IT ServiceOps for their digital success. Do you?

Watch now to unlock the full potential of GenAI using ServiceNow’s CMDB context. In “The best IT GenAI outcomes need context. Your CMDB is a start,” you’ll learn how curated data and service context drive powerful GenAI outcomes without the need for vast data sets. We’ll take you through ServiceNow’s cutting-edge strategies and new features, demonstrating why partnering with us is essential for optimizing GenAI initiatives.

Our experts will show you:

- How to show GenAI value quickly in tech service ops
- How data quality and automation yield big dividends
- Why data management is key to GenAI success
- Get practical insights for optimizing business outcomes with GenAI.

The best IT Gen AI outcomes need context. Your CMDB is a start.

In this session, we'll explore Accenture’s transformation of its IT organization from traditional ticketing systems to AI-powered technology excellence. Our experts will share valuable insights and best practices for harnessing AI to optimize your own IT services and operations.
You will learn:

- How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents
- Accenture’s strategies for integrating AI into IT services and operations
- How to cost-effectively migrate to ServiceNow and measure the value from your investment

Accenture's journey from IT ticketing to AI-powered technology excellence

The ServiceNow® platform, AI expertise and customer first mindset, enables ServiceNow to seamlessly weave Generative AI into applications and workflows. Join this session to see Now Assist in action for ITSM.

Demo: Now Assist for ITSM (powered by GenAI)

Join us as we uncover the potential of AIOps with Generative AI, bringing you the latest strategies and insights for successful implementation. Learn from ServiceNow leaders as they share their expertise on: 

- Initiating and managing AIOps projects effectively and efficiently 
- Best practices for event correlation and anomaly detection 
- Leveraging Generative AI for faster and proactive problem resolution 

See how to elevate your IT operations and deliver a better user experience with the power of AIOps.

AIOps unlocked: Strategies for success, powered by GenAI

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include:  

- Harnessing AI for automating routine IT operations  
- Predictive AI techniques for a proactive approach in IT incident management  
- Empowering IT teams to focus on strategic, business-impacting initiatives

Do more with less: How AI automation and generative AI maximizes your IT productivity

At ServiceNow, were not just talking about GenAI - we're implementing it using our own platform and products.

In this session, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:
-How we use Now Assist for GenAI to drive productivity across the enterprise
-Why self-service rates are improving for ServiceNow customers, employees, agents, and developers
-What's next in our journey from 20+ GenAI use cases in 6 months and beyond

How we're using GenAI (meet Now Assist!) to drive more productivity

Hockey doesn’t stand still, and neither does the NHL. With ServiceNow’s AI platform for business transformation, the NHL’s technology strategy matches its game strategy: delivering results with speed. Their approach? Start small and scale quickly to create transformative outcomes everywhere.  

Join Karen Atkinson, Vice President Program Management Information Technology at National Hockey League (NHL), Pablo Stern, SVP of Technology Workflows ServiceNow, and Dave Wright, Chief Innovation Officer ServiceNow, to discover their winning game plan: 

- Rapid rollout of a strong, efficient digital foundation 
- Strategies to operationalize innovation for fast time to value 
- Engagement across stakeholders and organizations to drive change effectively

Executive Exchange: Strengthen Your Entire Digital Foundation to Fuel Business Transformation

How can an organization accelerate digital-first business growth? Technology Service Operations (leveraging ITSM and ITOM together) is one key to success and it starts with streamlining processes to make it easier for teams to adopt and integrate digital workflows. This demo explores how Service Operations & GenAI connects IT service and operations management on a single platform, establishing the visibility and collaboration needed to accurately picture an organization's digital transformation, whether it's for IT service agents or operators.

Demo: Automate and optimize technology service operations (powered by GenAI)

During this webinar, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn: 

- The value of AI and GenAI to the enterprise 
- Key AI and GenAI use cases from ServiceNow 
- How to move ahead on your AI and GenAI journey

Beyond the hype: AI and GenAI from ServiceNow

Join Brian Solis, Head of Global Innovation at ServiceNow, along with industry leaders for this empowering session that explores how to shift the digital transformation narrative towards ROI and growth, powered by AI. You’ll hear key learnings and actionable next steps to get you started on your AI-first journey.

Unlocking the Exponential Power of an AI-first Enterprise

Join our webinar to explore how ServiceNow can guide your organization through an efficient and streamlined cloud transformation. Our experts, Heather Archambault, Max Aronin, and Theo Simmons, will share insights into planning, scaling, and operating cloud services with resilience. Learn how to leverage ServiceNow's unified cloud solutions to remove operational roadblocks and accelerate innovation with full cost transparency and compliance standards.

We will cover:
- Best practices in planning application modernization
- Techniques to scale cloud processes with automation
- Insights for operating cloud services with increased resilience

3 steps to simplify cloud transformation and innovate in a multi-cloud world

Modernizing your IT services and operations can be challenging, which is why ServiceNow and our partners are always refining our methods and introducing new ways to make implementation smoother and more efficient.

Watch this webinar, ServiceNow simplified: New methods for faster implementation, to learn about the tools and guidelines to optimize your ServiceNow journey, including the following topics:

- Guided setup and deployment strategies for Service Operations (ITSM + ITOM)
- Extracting the full value of the platform by using Admin Center
- Rapid discovery of your infrastructure with AI-powered service mapping
- Best practices from experts with decades of implementation experience

Don’t miss this opportunity to enhance your digital transformation efforts. Watch today and take the first step towards a more efficient and effective ServiceNow deployment.

ServiceNow Simplified: New Methods for Faster Implementation

AIOps needs a continuous improvement mindset - whether it’s finetuning AI and machine-learning or assessing the value of your implementation.  With the emergence of Generative AI, teams can learn new insights about the data correlation and how to improve the overall performance resolution efforts. Join ServiceNow AIOps experts to learn how to assess the value of AIOps and continually improve your implementation.

AIOps 101: AIOps continual improvement and value assessment

You have decided to implement AIOps solution, but what’s the right architecture? How do you avoid pitfalls? And, how do you use AI and ML to reduce noise and make problem identification faster?  Join ServiceNow AIOps experts as they answer these questions and give you a practical guide to get started on your AIOps journey.

AIOps 101: How to develop and deploy a workable AIOps solution

o IT's digital strategy serves as a foundation for the business' digital strategy. And this foundation has never been more critical to the digital future every organization craves. Likewise, while most IT organizations have created a lot of automation, a truly automated IT foundation leveraging digital workflows and AI - that supports business success - is still a dream for many. Yet this IT foundation will empower employees, make your staff more productive and unleash more innovation, so it’s a dream worth pursuing. Please join us in this webinar, where your ServiceNow and IDC hosts will use recent market research to help you baseline your IT automation journey.  We will also outline three key strategies you can begin today to help you take the next steps towards the automated IT foundation you need.

3 strategies to automate IT for digital business success

What are some of the first steps you can take when planning your AIOps project? AIOps is not a one-time project, it’s a product that helps deliver business value. It’s critical that IT teams understand how to build the right team and pick the right use cases to start. In this session, you’ll hear from Einar & Partners who advise companies on the right approach to starting and implementing AIOps.

AIOps 101: Planning your next AIOps project

Today, your IT team not only owns your core company technology, but must support all technology across all business units. However, technology teams have been burdened by debt from sub-par user experiences, difficulty cutting costs and waste, and silos that restrict collaboration and innovation.  During this thought-leadership webinar, you'll hear how successful teams are combining ServiceNow automation and gernerative AI to:

- Improve Service Operations
- Optimize spend and reduce waste
- Deliver strategic technology initiatives

Three keys to unlock better experiences, savings, and IT innovation

In this session, ServiceNow experts will introduce the new Generative AI feature for IT Operations Management. Now Assist for ITOM brings simplification to a complex alert language. You will learn how to use this new feature to understand issues faster and improve resolution efforts.

The role of Generative AI in AIOps

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include: 
 
- Harnessing AI for automating routine IT operations 
- Predictive AI techniques for a proactive approach in IT incident management 
- Empowering IT teams to focus on strategic, business-impacting initiatives

How AI automation and generative AI maximizes your IT productivity

Because IT teams tend to work in silos: data gets fragmented, processes are not automated, and people are unengaged. How do you modernize these IT challenges with Service Operations?  

In this webinar, ServiceNow, along with customer experts from Itaú Unibanco and The Ohio State University Wexner Medical Center, will share how to deliver business value and will discuss key benefits of Service Operations (ITSM and ITOM), including:  

- Streamlining IT processes or workflows to drive innovation 
- Digitizing and automating work to protect margins 
- Keeping critical digital services up and running 24/7 
- Capturing new metrics to sharpen decision-making

Customer insights: Detangling mission-critical IT services

To gain faster automated governance and faster identification and resolution of DevOps and IT operational issues, many organizations are linking their DevOps with AIOps.  Discover the real-world best practices these organizations have gained from this, by attending our virtual event, Real-world best practices linking DevOps with AIOps using ServiceNow. 

Our speakers will take you on the journey large organizations have made in linking the world of DevOps to the work already going on in ServiceNow.  In just one hour, you’ll: 

- Learn how to gain simplified and deep root cause analysis of IT operational issues 

- See how companies are connecting and building insights for value streams 

- Understand how connected DevOps data informs AIOps and speeds up analysis 

Harness the power of AI to eliminate silos and improve your DevOps—sign up for this webinar.

Real-world best practices linking DevOps with AIOps using ServiceNow

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey with Finance of America

Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.

The unbeatable power of Service Operations (ITSM + ITOM)

According to IDC research, only half of cloud migration projects are termed “successful” or “very successful.” And it’s not hard to see why—cloud operations and control mechanisms haven’t kept pace with accelerating cloud adoption. 
 
In this on-demand webinar from IDC and ServiceNow, we discuss best practices for driving value by achieving IT operational excellence in hybrid cloud environments.  
 
 
We also assess the modern technology building blocks you’ll need, such as observability, AIOps and automation.  
 
You’ll get insights on: 
 
• unlocking a fundamental pillar for reliability and resilience with observability 
• using observable data at scale and speed through automation and AIOps 
• creating business value by improving productivity, user experience, cost transparency, and efficiency.

Leverage AIOps and Observability to Drive Continuous Business Value

Is your organization looking for ways to accelerate cloud adoption? As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate the cloud.

In this session, we'll walk through how ServiceNow helps organizations plan application transformation in the cloud, automate cloud requests, gain visibility of the cloud resources, insert governance policies, and run services resiliently and securely.

You'll also hear how ServiceNow's Cloud Center of Excellence team scaled Cloud and SaaS operations using the Now Platform.

Scale Cloud Adoption Faster with the ServiceNow Platform

As the digital transformation wave continues, enterprise IT organizations are over-burdened with event noise from monitoring tools, service outages, and expectations of 24/7 service. But ServiceNow’s AIOps engine helps provide better insights into events, and then acts to automatically resolve issues. Join this webinar to hear how we transformed our internal processes from manual, repetitive and reactive to automated, predictive and proactive. You’ll also learn how AIOps:

- Identifies trends that indicate potential service events
- Pinpoints the root causes of outages and other issues
- Reduces event noise from multiple monitoring tools

ServiceNow AIOps will simplify your move to a digital model, enabling users to focus on higher-value projects.

Transform IT Operations with AIOps

As a travel technology leader, Amadeus is moving its entire workload to the public cloud to meet competitive market objectives. This session will review the company's move to cloud project and how it leveraged ServiceNow® ITOM and ITSM as key enablers for cloud operations, from configuration management to monitoring, incident management and much more. The session will describe how Amadeus set up the different features provided by ServiceNow to cope with the various use cases encountered in the cloud journey, the challenges faced and solved.

How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM

AI is everywhere, and ServiceNow is no exception. In this session, we will explore how ServiceNow is using the many facets of AI (Gen AI, General AI, Predictive Intelligence, etc.) to transform our DT support operations and increase business value across the enterprise in self-service, incident routing, and quality of service, to name a few.  You will learn how we achieved major improvements in self-service rates, agent and developer productivity, and in enhancing the overall employee experience.

AI everywhere: How we’re using AI to transform the enterprise

Learn how ServiceNow’s IT Operations Visibility provides application and business context in your environment. Quickly understand the relationships between the many, many different systems and services that make up today’s hybrid-cloud IT landscape. Leverage this understanding to troubleshoot complex issues, examine implications for a planned change, or triage the effects of a failed change.

IT Operations Management – Visibility, Service Mapping and the CMDB

Learn how OpenTelemetry and Cloud Observability can populate your CMDB with real-time service maps from your cloud-native workloads, including microservices, containers, and serverless. By utilizing open-source OpenTelemetry collectors to collect traces, metrics, and logs, ServiceNow can not only build dynamic service maps in your CMDB, but also enable real-time monitoring, alerting, and anomaly detection in your cloud environments. Unlock complete visibility of your legacy and cloud assets in a single tool with ServiceNow.

Accelerate integration of your cloud-native CMDB

In this Pink Elephant and ServiceNow® webinar, you’ll learn Service Operations best practices on how you can expand IT services while reducing costs. Thousands of organizations are realizing the benefits of ServiceNow Service Operations adoption by: 
- Delivering scalable IT services and operations on a single cloud platform  
- Automating core services and operations processes  
- Gaining visibility of resources, applications and assets with context 

Typical use case outcomes include increasing agent productivity by 30%, resolving incidents 33% faster and determining major outages 25% faster. Learn more about how you can start reaping these benefits yourself.

Pink Elephant & Service Operations: Best practices to modernize your IT

Let's face it: post-pandemic reality shows us that employee reliance on technology services is growing, while workloads and demands for service delivery are also increasing. How do you confront those challenges?

In this session,  we will discuss and demo how you can leverage your service management investments to get deeper into AI, automation, machine learning, cloud governance, and DevOps. And you'll learn about the following solutions:
•        Empowering employees to request technology service requests on their own 24/7
•        Anticipating trends and improving staff productivity
•        Increasing the velocity of services and operations
•        Maximizing digital business growth with a cloud migration strategy
•        Accelerating digital outcomes for your DevOps teams

Strengthen your digital business with people, process, and tech optimization

Take your service delivery experience even further and to the next level by digitally transforming your business processes and workforce. Build high-performing by intelligently optimizing schedules and work assignments while ensuring they work smarter by optimizing their processes using the power of AI.

ServiceOps Solves: Ways to improve workforce effectiveness and processes

This session describes how IT Services and IT Operations teams challenges (high costs, inefficiencies, and poor employee experiences) are solved and how both groups benefit from collaborating and working on the Now platform. When they automate their core ServiceOps processes on ServiceNow they see faster issue resolutions, easier employee engagement, smarter service operations and more productive agents with AI.

ServiceOps Solves: Automate core processes to improve efficiency

ServiceOps Solves: Increase speed of services and ops to meet development

How many times do slow digital services and outages prevent your employees and your customers from getting things done?  And if it is too many times, customers don’t return.   How about flipping this script and preventing slow digital services and outages from impacting your employees and customers by catching them and fixing them first.   

In this session, we’ll discuss and demonstrate how ServiceNow’s Predictive AIOps can help you predict and prevent machine and application-related incidents before they impact users or your business and keep your digital services running 24/7.

ServiceOps Solves: Predict and prevent service disruptions with AIOps

IT service and operations management should work hand-in-hand. But often, each team has different, unreliable legacy tools, manual processes and no consistent view or data shared between teams.  
 
In this session, you will learn how to overcome these challenges. Our industry experts will share our innovative strategies with live demos and real-world customer examples including success metrics. What kind of real results can you expect?
     •  Service management: 75% reduction in resolution time and 30% improvement in agent productivity 
     •  Operations management: 25% faster resolution of major outage

5 powerful remedies for the top IT outcomes

Transform IT Service Delivery and Operations with ServiceNow

To drive growth through digital business initiatives, it’s imperative to deliver quick ROI.  Many of our customers have found 30% + benefits in productivity by increasing agent efficiency with AI, the ability to let employees resolve their own issues from anywhere and then measuring outcomes of work you do in the digital world. In this session, we’ll talk about some ServiceNow capabilities designed to help you meet your most important productivity and efficiency goals.

ServiceOps Solves: Improve staff productivity

ServiceOperations

ITSM

ITSMPro

Predictive Intelligence

Performance Analytics

Machine Learning

IT Service Management

Productivity

cost savings

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

ServiceOps Solves: Improve staff productivity

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