Name: The rise of ServiceOps: Convergence of IT service and operations intensifies
Start: 2023-05-11T16:00:00Z
End: 2023-05-11T16:01:03.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

Learn how OpenTelemetry and Cloud Observability can populate your CMDB with real-time service maps from your cloud-native workloads, including microservices, containers, and serverless. By utilizing open-source OpenTelemetry collectors to collect traces, metrics, and logs, ServiceNow can not only build dynamic service maps in your CMDB, but also enable real-time monitoring, alerting, and anomaly detection in your cloud environments. Unlock complete visibility of your legacy and cloud assets in a single tool with ServiceNow.

Accelerate integration of your cloud-native CMDB

In this Pink Elephant and ServiceNow® webinar, you’ll learn Service Operations best practices on how you can expand IT services while reducing costs. Thousands of organizations are realizing the benefits of ServiceNow Service Operations adoption by: 
- Delivering scalable IT services and operations on a single cloud platform  
- Automating core services and operations processes  
- Gaining visibility of resources, applications and assets with context 

Typical use case outcomes include increasing agent productivity by 30%, resolving incidents 33% faster and determining major outages 25% faster. Learn more about how you can start reaping these benefits yourself.

Pink Elephant & Service Operations: Best practices to modernize your IT

As enterprises continue the process of digital transformation, digital services are expanding rapidly. As quantities grow, so does complexity. Which makes diagnosing service issues, driving innovation, and improving customer and employee experiences increasingly difficult.   

ServiceNow gives organizations confidence in their ability to monitor, manage, and maintain digital services. To find out more, join our June webinar: Modernize and Automate Technology Service Ops with Observability. You’ll see how service automation, AIOps, and Cloud Observability empower IT services and operations teams with complete visibility to: 

- Break down organizational silos for service reliability and resilience 

-Address app/infrastructure issues with automatic root cause and impact analysis  

- Reduce service outages and end-user disruption 

Let ServiceNow help you keep up with today’s overwhelming volume and variety of data. Reserve your seat today.

Modernize and automate technology service ops with Observability

See how you can automate and optimize your technology services and operations with our market-leading IT Service Management (ITSM) and IT Operations Management  (ITOM) solutions —built on our single cloud platform.  

Watch this short demo to see the many benefits that Technology Service Operations (ServiceOps) can provide your organization, including:   
·       Expanding your technology services while reducing costs 
·       Delivering extraordinary employee experiences, resiliency, and productivity 
·       Driving technology best practices with optimized, efficient processes—enabling you to innovate faster

Demo: Deliver resilient digital services through Service Operations

Many organizations struggle to manage the growing scale and complexity of cloud and cloud-native infrastructure and often lack complete visibility across the enterprise. In this webinar learn how the industry first ServiceNow Cloud Observability introduces new capabilities to help site reliability engineering teams better manage the growing scale and complexity of cloud infrastructure by bringing metrics, tracing, and logging together on a single solution purpose-built to connect insights and actions across all the tools, people, and processes involved.

Attendees can look forward to learning how to: 
- Resolve issues faster, eliminate underlying causes of performance issues, improve software quality, and address fragmentation across various IT estates with Cloud Observability. 
- Populate the CMDB and generate Service Maps for deep cross-stack visibility with the new Service Graph Connector for OpenTelemetry – a Kubernetes-native method. 
- Eliminate silos, manual root cause analysis and incident response activities, by building bridges between old and new systems for end-to-end visibility.

Reducing MTTR and accelerating the move to cloud-native

Bell Food Group has harmonized and standardized its group-wide ITIL processes in 15 countries at 63 locations. Thanks to ServiceNow®, the company simplified processes and workflows across all companies within the group. From purchasing, authorization requests, and change management to major incidents, the versatile toolbox helps Bell Food Group to work together more efficiently and customer-oriented. Learn how using an ITOM monitoring infrastructure, the CMDB improved asset management to keep systems and processes at a high level of quality to support its various IT teams.

Bell Food Group simplified processes and workflows with ITIL

Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.

The unbeatable power of Service Operations (ITSM + ITOM)

To gain faster automated governance and faster identification and resolution of DevOps and IT operational issues, many organizations are linking their DevOps with AIOps.  Discover the real-world best practices these organizations have gained from this, by attending our virtual event, Real-world best practices linking DevOps with AIOps using ServiceNow. 

Our speakers will take you on the journey large organizations have made in linking the world of DevOps to the work already going on in ServiceNow.  In just one hour, you’ll: 

- Learn how to gain simplified and deep root cause analysis of IT operational issues 

- See how companies are connecting and building insights for value streams 

- Understand how connected DevOps data informs AIOps and speeds up analysis 

Harness the power of AI to eliminate silos and improve your DevOps—sign up for this webinar.

Real-world best practices linking DevOps with AIOps using ServiceNow

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey with Finance of America

AIOps enables you to apply machine learning to IT operations and big data—predicting and preventing issues before they impact your users. Sound like a game-changer? It is! 

Watch this quick video explanation of the benefits you gain with AIOps, offering you and your team:
-End-to-end visibility across your services and infrastructure
-Actionable insights for rapid resolutions, including root causes
-Better outcomes to the business by minimizing the risk and impact of outages

5-minute demo: Predict and prevent issues with AIOps

In a nightmare scenario, Conagra was informed that costs for their ITSM tool would increase by more than $5 million over three years and had just a matter of weeks before the pricing went into effect. They quickly assembled a team and began building a plan that would migrate and deliver in just 15 days - all in the middle of a pandemic. They trained 450 people, migrated 110 workflows, and brought the system up with no impact to the business. It not only saved them $5M, but allowed them to deliver an excellent user experience and streamline their digital transformation initiatives

Project Full Court Press: 4-month project completed in 15 days

Are you tasked with providing better customer and employee experiences while also being told to optimize your investments?  The good news is, it’s not a “pick only one” option.   If your IT service agents and operators are using legacy point tools, manual processes, and have no consistent view or data shared between teams, it can be tricky even achieving just one goal.    

-Break down silos with one unified cloud platform for ITSM and ITOM
-Reduce manual processes for incident, problem, and change with intelligent automation 
-Gain visibility across on-premises, cloud, and hybrid environments with a single source of discovery truth

Unlock quick business value with unified Service Operations

Predictive AIOps delivers tremendous value by predicting issues before they occur, correlating events with business context, and resolving incidents faster with self-healing services. However, the problems most companies face are they don’t know “where to start” and, after tackling the obvious issues, they aren’t sure “what should be next”. In this webinar, we will show how ServiceNow’s Predictive AIOps can help you identify the highest value opportunities for automation and empower end-users to drive continuous improvement of their services.

We'll discuss:

- Using machine learning in your ServiceNow instance to identify unknown-unknowns & surface your Top 10 Automation Opportunities with Automation Discovery
- How Self-Service Platform Analytics enables your teams to measure and fine-tune their app performance over time
- Share insights with service owners and executive leadership with Personalized Dashboard & Workspaces

From insights to value with Predictive AIOps

Tips for a successful Service Operations journey

Take your service delivery experience even further and to the next level by digitally transforming your business processes and workforce. Build high-performing by intelligently optimizing schedules and work assignments while ensuring they work smarter by optimizing their processes using the power of AI.

ServiceOps Solves: Ways to improve workforce effectiveness and processes

As organizations deliver applications and services supported by the cloud, teams need to know how to plan, scale, and operate them in the cloud. In this session, you’ll learn how ServiceNow is helping companies deliver application modernization, rationalize applications, scale cloud processes, gain visibility, and operate cloud services with improved security and AIOps.

ServiceOps Solves: Scale cloud excellence

To drive growth through digital business initiatives, it’s imperative to deliver quick ROI.  Many of our customers have found 30% + benefits in productivity by increasing agent efficiency with AI, the ability to let employees resolve their own issues from anywhere and then measuring outcomes of work you do in the digital world. In this session, we’ll talk about some ServiceNow capabilities designed to help you meet your most important productivity and efficiency goals.

ServiceOps Solves: Improve staff productivity

To meet their business goals, 78% of organizations have turned to Technology Service Operations (AKA ServiceOps) solutions to improve IT services and operations collaboration. It enables both departments to do better work faster—at a lower cost and with improved employee experiences.

Join us for a valuable webinar, The Rise of ServiceOps: Convergence of IT service and operations intensifies, where we’ll share Service Operations thought leadership, customer outcomes reported through the latest Enterprise Management Associates (EMA) market research, and ServiceNow solutions. We’ll explore how automation, AI/ML/analytics, and platforms that welcome cross-functional workflows make seamless IT Services and Operations collaboration a practical and profitable reality.

The rise of ServiceOps: Convergence of IT service and operations intensifies

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The rise of ServiceOps: Convergence of IT service and operations intensifies

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