Tips for a successful Service Operations journey

Presented by

Meghan Sander, Finance of America, Suzanne Tylka, SericeNow & Matt Gowarty, ServiceNow

About this talk

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  During this session, Meghan Sander will discuss: -Championing ServiceNow within their organization -How Finance of America began their Service Operations implementation -Fostering change management and adoption across the organization -What's next in the Finance of America journey

Related topics:

More from this channel

Upcoming talks (3)
On-demand talks (161)
Subscribers (6289)
ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.