Unlock quick business value with unified Service Operations

Presented by

Matt Gowarty, Archana Penukonda, & Gokilasri Kumar, ServiceNow

About this talk

Are you tasked with providing better customer and employee experiences while also being told to optimize your investments?  The good news is, it’s not a “pick only one” option.   If your IT service agents and operators are using legacy point tools, manual processes, and have no consistent view or data shared between teams, it can be tricky even achieving just one goal.     -Break down silos with one unified cloud platform for ITSM and ITOM -Reduce manual processes for incident, problem, and change with intelligent automation -Gain visibility across on-premises, cloud, and hybrid environments with a single source of discovery truth

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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.