Project Full Court Press: 4-month project completed in 15 days

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Presented by

Dennis Piper, Global IT Operations and Service Delivery Manager, Conagra Brands

About this talk

In a nightmare scenario, Conagra was informed that costs for their ITSM tool would increase by more than $5 million over three years and had just a matter of weeks before the pricing went into effect. They quickly assembled a team and began building a plan that would migrate and deliver in just 15 days - all in the middle of a pandemic. They trained 450 people, migrated 110 workflows, and brought the system up with no impact to the business. It not only saved them $5M, but allowed them to deliver an excellent user experience and streamline their digital transformation initiatives
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