Project Full Court Press: 4-month project completed in 15 days

Presented by

Dennis Piper, Global IT Operations and Service Delivery Manager, Conagra Brands

About this talk

In a nightmare scenario, Conagra was informed that costs for their ITSM tool would increase by more than $5 million over three years and had just a matter of weeks before the pricing went into effect. They quickly assembled a team and began building a plan that would migrate and deliver in just 15 days - all in the middle of a pandemic. They trained 450 people, migrated 110 workflows, and brought the system up with no impact to the business. It not only saved them $5M, but allowed them to deliver an excellent user experience and streamline their digital transformation initiatives
Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (186)
Subscribers (7473)
ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.