Name: Modernize and automate technology service ops with Observability
Start: 2023-09-21T16:00:00Z
End: 2023-09-21T16:00:54.000Z
Location: BrightTALK
Rating: 0

ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.

Organizations that migrate to the cloud can empower themselves with the right AI and observability tools, which not only help them to quickly recover from incidents but also provide them with a unified view of data. By bringing together AIOps and observability, teams can work more efficiently and collaboratively while ensuring that everyone has access to the right information at the right time.

Watch our webinar, Reclaim your time by unifying AIOps and observability, to learn how a large financial institution used ServiceNow for cloud migration, and were able to:

- Recoup the cost of an AIOps + observability solution
- Reduce mean time to recovery, with faster root cause analysis
- Use AIOps to reduce the time spent chasing down issues

Reclaim your time by unifying AIOps and Observability

Hockey doesn’t stand still, and neither does the NHL. With ServiceNow’s intelligent platform, the NHL’s technology strategy matches its game strategy: delivering results with speed. Their approach? Start small and scale quickly to create transformative outcomes everywhere. This is only the beginning.

Pop some popcorn or pour some coffee and join Karen Atkinson, Vice President Program Management Information Technology at National Hockey League (NHL), Pablo Stern, SVP of Technology Workflows ServiceNow, and Dave Wright, Chief Innovation Officer ServiceNow, to discover their winning game plan:

- Rapid rollout of a strong, efficient digital foundation
- Strategies to operationalize innovation for fast time to value
- Engagement across stakeholders and organizations to drive change effectively

BONUS FEATURE: Since Gen AI and AI continue to reshape technology and business strategy, Pablo and Dave will discuss ways to support your business goals with ServiceNow innovation.

Strengthen Your Entire Digital Foundation to Fuel Business Transformation

Modernizing your IT services and operations can be challenging, which is why ServiceNow and our partners are always refining our methods and introducing new ways to make implementation smoother and more efficient.

Watch this webinar, ServiceNow simplified: New methods for faster implementation, to learn about the tools and guidelines to optimize your ServiceNow journey, including the following topics:

- Guided setup and deployment strategies for Service Operations (ITSM + ITOM)
- Extracting the full value of the platform by using Admin Center
- Rapid discovery of your infrastructure with AI-powered service mapping
- Best practices from experts with decades of implementation experience

Don’t miss this opportunity to enhance your digital transformation efforts. Watch today and take the first step towards a more efficient and effective ServiceNow deployment.

ServiceNow Simplified: New Methods for Faster Implementation

Join Brian Solis, Head of Global Innovation at ServiceNow and friends Allie K. Miller, AI Entrepreneur, Advisor, Investor and Conor Grennan, Head of Generative AI at NYU Stern as they kick off this 5-part series with a lively and empowering session that explores how to shift the digital transformation narrative towards ROI and growth, powered by AI. You’ll hear key learnings and actionable next steps to get you started on your AI-first journey.

Unlocking the Exponential Power of an AI-first Enterprise

AIOps needs a continuous improvement mindset - whether it’s finetuning AI and machine-learning or assessing the value of your implementation.  With the emergence of Generative AI, teams can learn new insights about the data correlation and how to improve the overall performance resolution efforts. Join ServiceNow AIOps experts to learn how to assess the value of AIOps and continually improve your implementation.

AIOps 101: AIOps continual improvement and value assessment

You have decided to implement AIOps solution, but what’s the right architecture? How do you avoid pitfalls? And, how do you use AI and ML to reduce noise and make problem identification faster?  Join ServiceNow AIOps experts as they answer these questions and give you a practical guide to get started on your AIOps journey.

AIOps 101: How to develop and deploy a workable AIOps solution

o IT's digital strategy serves as a foundation for the business' digital strategy. And this foundation has never been more critical to the digital future every organization craves. Likewise, while most IT organizations have created a lot of automation, a truly automated IT foundation leveraging digital workflows and AI - that supports business success - is still a dream for many. Yet this IT foundation will empower employees, make your staff more productive and unleash more innovation, so it’s a dream worth pursuing. Please join us in this webinar, where your ServiceNow and IDC hosts will use recent market research to help you baseline your IT automation journey.  We will also outline three key strategies you can begin today to help you take the next steps towards the automated IT foundation you need.

3 strategies to automate IT for digital business success

What are some of the first steps you can take when planning your AIOps project? AIOps is not a one-time project, it’s a product that helps deliver business value. It’s critical that IT teams understand how to build the right team and pick the right use cases to start. In this session, you’ll hear from Einar & Partners who advise companies on the right approach to starting and implementing AIOps.

AIOps 101: Planning your next AIOps project

Today, your IT team not only owns your core company technology, but must support all technology across all business units. However, technology teams have been burdened by debt from sub-par user experiences, difficulty cutting costs and waste, and silos that restrict collaboration and innovation.  During this thought-leadership webinar, you'll hear how successful teams are combining ServiceNow automation and gernerative AI to:

- Improve Service Operations
- Optimize spend and reduce waste
- Deliver strategic technology initiatives

Three keys to unlock better experiences, savings, and IT innovation

For years, ServiceNow has been investing in AI and Gen AI for Service Operations (ITSM and ITOM). These investments are automating incident routing, identifying anomalies, providing assist recommendations, and predicting and preventing service disruptions.

During this webinar, Beyond the hype: AI and Gen AI from ServiceNow, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn:

-The value of AI and Gen AI to the enterprise
-Key AI and Gen AI use cases from ServiceNow
-How to move ahead on your AI and Gen AI journey

Beyond the hype: AI and GenAI from ServiceNow

In this session, ServiceNow experts will introduce the new Generative AI feature for IT Operations Management. Now Assist for ITOM brings simplification to a complex alert language. You will learn how to use this new feature to understand issues faster and improve resolution efforts.

The role of Generative AI in AIOps

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include: 
 
- Harnessing AI for automating routine IT operations 
- Predictive AI techniques for a proactive approach in IT incident management 
- Empowering IT teams to focus on strategic, business-impacting initiatives

How AI automation and generative AI maximizes your IT productivity

IT leaders are expanding their infrastructure to cover dynamic multi-cloud environments because of its agility and scalability, allowing companies to innovate faster.  In this session, you'll learn how to deliver more reliable and secure software across your IT estate—both on-premises and in the cloud—by combining your existing ServiceNow capabilities with AIOps and Cloud Observability.

Create the Next Generation of Enterprise Software

Because IT teams tend to work in silos: data gets fragmented, processes are not automated, and people are unengaged. How do you modernize these IT challenges with Service Operations?  

In this webinar, ServiceNow, along with customer experts from Itaú Unibanco and The Ohio State University Wexner Medical Center, will share how to deliver business value and will discuss key benefits of Service Operations (ITSM and ITOM), including:  

- Streamlining IT processes or workflows to drive innovation 
- Digitizing and automating work to protect margins 
- Keeping critical digital services up and running 24/7 
- Capturing new metrics to sharpen decision-making

Customer insights: Detangling mission-critical IT services

To gain faster automated governance and faster identification and resolution of DevOps and IT operational issues, many organizations are linking their DevOps with AIOps.  Discover the real-world best practices these organizations have gained from this, by attending our virtual event, Real-world best practices linking DevOps with AIOps using ServiceNow. 

Our speakers will take you on the journey large organizations have made in linking the world of DevOps to the work already going on in ServiceNow.  In just one hour, you’ll: 

- Learn how to gain simplified and deep root cause analysis of IT operational issues 

- See how companies are connecting and building insights for value streams 

- Understand how connected DevOps data informs AIOps and speeds up analysis 

Harness the power of AI to eliminate silos and improve your DevOps—sign up for this webinar.

Real-world best practices linking DevOps with AIOps using ServiceNow

As often experienced, Finance of America’s IT services and operations teams were using different legacy tools, manual processes, and had inconsistent points of view. To improve employee and customer experiences, they understood that their IT services and operations needed to work hand-in-hand with a single platform using a single data model.  Finance of America found a way forward by working with ServiceNow Service Operations to bridge ITSM and ITOM.  

During this session, Meghan Sander will discuss:
-Championing ServiceNow within their organization
-How Finance of America began their Service Operations implementation
-Fostering change management and adoption across the organization
-What's next in the Finance of America journey

Tips for a successful Service Operations journey with Finance of America

Looking to expand the technology services you offer while reducing costs? The answer is Service Operations. In this session, learn how you can achieve Service Operations by unifying ITSM and ITOM on a single platform. The session will highlight additional benefits of bridging these solutions across your organization including: delivering extraordinary employee experiences, resiliency, and productivity and developing technology best practices with optimized, efficient processes.

The unbeatable power of Service Operations (ITSM + ITOM)

According to IDC research, only half of cloud migration projects are termed “successful” or “very successful.” And it’s not hard to see why—cloud operations and control mechanisms haven’t kept pace with accelerating cloud adoption. 
 
In this on-demand webinar from IDC and ServiceNow, we discuss best practices for driving value by achieving IT operational excellence in hybrid cloud environments.  
 
 
We also assess the modern technology building blocks you’ll need, such as observability, AIOps and automation.  
 
You’ll get insights on: 
 
• unlocking a fundamental pillar for reliability and resilience with observability 
• using observable data at scale and speed through automation and AIOps 
• creating business value by improving productivity, user experience, cost transparency, and efficiency.

Leverage AIOps and Observability to Drive Continuous Business Value

As enterprises continue the process of digital transformation, digital services are expanding rapidly. As quantities grow, so does complexity. Which makes diagnosing service issues, driving innovation, and improving customer and employee experiences increasingly difficult.   

ServiceNow gives organizations confidence in their ability to monitor, manage, and maintain digital services. To find out more, join our June webinar: Modernize and Automate Technology Service Ops with Observability. You’ll see how service automation, AIOps, and Cloud Observability empower IT services and operations teams with complete visibility to: 

- Break down organizational silos for service reliability and resilience 

-Address app/infrastructure issues with automatic root cause and impact analysis  

- Reduce service outages and end-user disruption 

Let ServiceNow help you keep up with today’s overwhelming volume and variety of data. Reserve your seat today.

Modernize and automate technology service ops with Observability

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Modernize and automate technology service ops with Observability

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