Bell Food Group simplified processes and workflows with ITIL

Presented by

Anabelle Klusmann, ServiceNow & Christine Kerwin, Bell Food Group

About this talk

Bell Food Group has harmonized and standardized its group-wide ITIL processes in 15 countries at 63 locations. Thanks to ServiceNow®, the company simplified processes and workflows across all companies within the group. From purchasing, authorization requests, and change management to major incidents, the versatile toolbox helps Bell Food Group to work together more efficiently and customer-oriented. Learn how using an ITOM monitoring infrastructure, the CMDB improved asset management to keep systems and processes at a high level of quality to support its various IT teams.

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