Claudiu Branzan, Director, AI Platform, ServiceNow Rajeev Khurana, Staff AI Product Manager, ServiceNow
AI is everywhere, and ServiceNow is no exception. In this session, we will explore how ServiceNow is using the many facets of AI (Gen AI, General AI, Predictive Intelligence, etc.) to transform our DT support operations and increase business value across the enterprise in self-service, incident routing, and quality of service, to name a few. You will learn how we achieved major improvements in self-service rates, agent and developer productivity, and in enhancing the overall employee experience.