How AI automation and generative AI maximizes your IT productivity

Presented by

Charlie Steiner, Sr Product Marketing Specialist, ServiceNow & Darla Wolf, Digital Employee Experience Director, Coursera

About this talk

The pressure to deliver more with fewer resources is constant, especially across today's IT landscape. This session will provide practical insights into leveraging AI within ServiceNow ITSM to enhance IT productivity and enable a more forward-thinking, efficient IT operation within your organization. Key learnings include: - Harnessing AI for automating routine IT operations - Predictive AI techniques for a proactive approach in IT incident management - Empowering IT teams to focus on strategic, business-impacting initiatives
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ServiceNow IT Service Management and IT Operations Management solutions allow organizations to automate and optimize technology service operations to expand services, delivering high quality employee experiences and driving operational resilience, all with significant reduced costs and less risk.