Name: Beyond the hype: AI and GenAI from ServiceNow
Start: 2024-09-18T16:00:00Z
End: 2024-09-18T16:00:56.000Z
Location: BrightTALK
Rating: 0

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Keeping up with new AI offerings and capabilities can be challenging. For a collection of practical ways to implement the latest AI app development technologies in your organization, book a seat at our webinar, Adopt AI strategies for low-code enterprise app development. 

With the right approach, you can pioneer the use of AI for low-code app development at your organization, increasing efficiency, quality, and innovation. 

 This webinar offers live demos of AI-powered products such as ServiceNow Studio, AI Agents, AI Agent Studio, and Now Assist. You’ll also learn:  

 * Where to best apply AI technologies in your app dev 

* How to think about and establish governance 

* What you need to optimize AI integration

Adopt AI strategies for low-code enterprise app development

Join us for an insightful fireside chat where industry experts delve into the transformative impact of low-code platforms and AI on software development. This engaging discussion explores the current landscape of low-code platforms, their role in modern app development, and how AI is revolutionizing every step of the software development lifecycle.

Our speakers will cover key topics such as:

- The Evolution of Low-Code Platforms: Understanding the proliferation of low-code solutions and their significance in today's tech industry.
AI Integration in Software Development: How AI is being embedded into various stages of the software development lifecycle, from design to deployment, and its implications for developers and businesses.
- The Future of Software Development: Predictions on how the integration of low-code and AI will shape the future of IT, enabling faster, more efficient, and more innovative solutions.
- Practical Insights and Use Cases: Real-world examples of how companies are leveraging low-code and AI to enhance their operations, improve agility, and drive innovation.

Whether you're a developer, IT professional, or business leader, this webinar will provide valuable insights into the future of software development and how you can harness the power of low-code and AI to stay ahead in the digital age.

Revolutionizing Software Development: The Power of Low-Code and AI

ServiceNow empowers organizations to prioritize and fund key initiatives, develop a strategic roadmap for investments, communicate plans effectively, and track progress to drive customer value faster. Hear directly from ServiceNow's Digital Transformation Office about achieving success using Strategic Portfolio Management and AI Agents including 70% greater efficiency for product managers. Get an exclusive live demo of Now Assist for SPM.

Walk away with actionable insights on how to:

- Accelerate innovation: Leverage SPM and AI to prioritize initiatives and roadmap what matters.
- Enhance efficiency and user experiences with AI-driven solutions.
- Drive measurable success: Learn how ServiceNow’s own transformation has led to impactful results.

Join us to see how ServiceNow SPM can empower your organization to thrive in the digital era!

Transform your business with AI-driven Strategic Portfolio Management: A step-by-step guide

Join ServiceNow for a webinar where we'll dive into the latest market research from Enterprise Management Associates that showcases how aligning IT services and operations can improve workforce efficiency, resilience, and employee experiences.

Two teams, one goal: unifying IT services and operations on one AI platform

Compliance management and audit preparedness are essential for financial organizations. Attend our webinar, Navigating regulatory audits with Software Asset Management, for best practices around regulatory requirements.

We are excited to announce that Silicon Valley Bank will be joining us to share their insights and discuss the regulations they’ve been working to address. 

The webinar features a live demo of Software Asset Management. Capabilities covered will include how to optimize software asset usage, track licenses, and simplify audit procedures with AI on the Now Platform.  

You’ll learn:  

- Practical ways to efficiently navigate regulatory audits
- Techniques to identify and manage regulatory compliance risks  
- Insights that simplify audit processes

Be ready for all your compliance and audit needs with Software Asset Management.

Navigating regulatory audits with Software Asset Management

Learn how business users, product managers, project managers and delivery teams can drive value faster with Now Assist for SPM! See how you can intelligently summarize product feedback and automatically generate related epics and stories; transform collaborative document management; schedule AI-generated emails with your project summary; and effortlessly submit new demands through an intuitive conversational interface.

SPM Academy: Now Assist and AI Agents for SPM

In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Learn more on https://www.servicenow.com.

ServiceNow agentic AI framework explained: What you need to know

For 13 consecutive years, U.S. News & World Report has ranked UW Health as Wisconsin’s number one hospital. This integrated health system of the University of Wisconsin-Madison uses ServiceNow’s Service Operations Workspace to help 1,800 doctors and 24,000 employees deliver quality care faster to 950,000 patients annually.

Join us for a valuable, service-oriented webinar, Faster incident resolution with AI-powered Service Operations Workspace. You’ll see how UW Health implemented Service Operations Workspace into its IT services and operations, boosting agent productivity, resolving incidents faster, and transforming its service desk.

With ServiceNow, UW Health was able to:
- Reduce time to service by 95%
- Decrease incident volume by 4.5%
- Save on operating expenses

Discover how AI-powered Service Operations Workspace improves the speed, efficiency, and service quality for agents, employees, and customers. Sign up for our webinar now.

Faster incident resolution with AI-powered Service Operations Workspace

Join Usman Sindhu as he sits down with Accenture’s Bryan Locke to discuss the evolution of AIOps, the role of Generative AI in IT operations, and how Accenture is optimizing observability, automation, and cost efficiency for the future.

Optimizing IT Operations: Accenture’s Approach to AIOps & GenAI

Join us as we share exclusive insights from our research, including how to maintain a competitive edge through transformative technologies like AI Agents and no-code/low-code development and how to avoid common pitfalls. Key discussion points include how:

• AI Agents and low-code can work together to fuel growth
• Deploying an orchestration platform improves visibility, reduces technical debt, and standardizes automation
• You can easily maintain robust governance and standardize development to manage risk

AI agents & low-code:  Your 2025 success roadmap

Did you know ServiceNow Workflow Data Fabric includes Boomi API Management?

APIs are the modern bridges that enable seamless interaction between AI agents, data, and workflows. With APIs powering the digital and AI economies, a scalable API management solution is critical for IT and business leaders to control API sprawl, unleash business potential, and unlock AI-driven innovation with ServiceNow.

Join ServiceNow’s Head of Product Marketing for Data & Analytics, Derek Birdsong, Sr. Advisory Solution Consultant for Workflow Data Fabric, Quentin Carton, and Boomi’s Director of Product Management for API Management, Beerinder Rodey, in this webinar as they show how to fortify API governance and deliver compliance and security at scale to turn ServiceNow and third-party APIs into growth engines for your business.

In this webinar, they'll cover:

• Challenges of modern API management
• How to centrally secure, manage, and monitor ServiceNow APIs used across your organization
• Ways to discover and govern third-party APIs for use in ServiceNow workflows and AI agents
• Example use cases across key ServiceNow workflows

Secure, Manage, and Scale ServiceNow APIs to Power AI Agents

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.

Leap into the Future: How GenAI is Enabling Self-Healing IT

Join ServiceNow for an exclusive webinar that highlights the key findings from our third annual World of Work Survey, revealing why hybrid project delivery models are becoming the preferred choice for high-performing teams. This session will provide actionable strategies to help you integrate agile and traditional approaches for better innovation, agility, and outcomes. 

In this webinar, we’ll cover: 

- Why business leaders are increasingly choosing hybrid models
- How ServiceNow Strategic Portfolio Management (SPM) improves project outcomes
- Real-world examples of how organizations leverage hybrid project delivery methods to boost performance

Don’t miss out—reserve your spot and discover how this nuances approach can transform your project success. Register today!

Harnessing Hybrid Delivery for Better Business Outcomes

IT asset management (ITAM) is changing quickly. From increased c-level engagement in the planning and prioritization of ITAM, to the growing adoption of artificial intelligence (AI) in the workplace—there’s much to consider as the role and criticality of ITAM continues to grow.    

Join ServiceNow for an exclusive webinar revealing the latest findings from our annual ITAM survey in partnership with Enterprise Management Associates. Gain actionable strategies to navigate the complexities of ITAM and insights into how forward-thinking organizations are addressing key challenges and seizing opportunities.   

 In this webinar, we’ll cover:   

- Key trends that are reshaping ITAM
- Best practices to streamline your ITAM processes
- How AI agents can help transform ITAM at your organization  

Don’t miss out—reserve your spot today and gain the insights to elevate your ITAM strategy.

IT Asset Management in 2025: Unveiling the future with artificial intelligence

Recently, we asked 4,500 executives and AI thought leaders how they’re guiding their organizations at this crucial time.

Hear their insights by joining us for a deep-dive conversation with ServiceNow thought leaders at Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value. Our speakers will discuss the findings from our first-ever Enterprise AI Maturity Index survey. You’ll learn:

- How to ensure that AI investments pay off
- Why a clear AI strategy driven by senior leadership is the best barometer of success
- How board members, CEO offices, operations, and legal teams are involved in AI adoption plans

Learn what so many AI leaders are doing to gain an advantage over their competitors—and how you can benefit.

Scenes from an AI Revolution: Learn How Enterprise AI Pacesetters Create Value

In this episode, we'll discuss the practical applications of agentic AI in IT operations. You will learn how observability AI agents can interact to solve specific use cases.

Creating an agentic AI framework for observability

This chat explores the transformative potential of Artificial Intelligence (AI) in IT operations. Industry expert Jon Brown from Enterprise Strategy Group (ESG) will share key findings from a recent ESG study highlighting the high anticipation for AI and its role in accelerating IT operations. Usman Sindhu from ServiceNow will discuss their proven approach to AI, showcasing how it empowers customers to achieve greater efficiency and agility.

Join us to discover:
• How AI is revolutionizing IT operations and scaling teams.
• ServiceNow's strategic use of AI to deliver real-world benefits for its customers.
• Practical insights on harnessing AI to accelerate your IT operations and achieve digital transformation goals.
• Don't miss this opportunity to learn how ServiceNow can help you unlock the power of AI and propel your IT organization forward.

AI in Operations: A Practical Discussion for IT Operations Leaders

Join us for a panel discussion featuring some of today’s leading experts on AI and automation. We’ll explore how the combination of these technologies opens the door to unprecedented levels of efficiency and frees your people to turn their expertise into innovation. You’ll gain the insight you need to build a practical roadmap for accelerating your process automation journey with AI, and you’ll learn how to:   

*Assess your workflow automation maturity and opportunities  

*Consolidate your automation, AI, and low-code strategy for greater impact  

*Foster a culture of innovation with citizen development  

*Establish the AI governance that keeps you in control

AI automation roundtable: Your 2025 action plan

Put AI to work with Now Assist

Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value

75% of organizations rely on IT ServiceOps for their digital success. Do you?

The best IT Gen AI outcomes need context. Your CMDB is a start.

Accenture's journey from IT ticketing to AI-powered technology excellence

Demo: Now Assist for ITSM (powered by GenAI)

AIOps unlocked: Strategies for success, powered by GenAI

Do more with less: How AI automation and generative AI maximizes your IT productivity

How we're using GenAI (meet Now Assist!) to drive more productivity

Executive Exchange: Strengthen Your Entire Digital Foundation to Fuel Business Transformation

Demo: Automate and optimize technology service operations (powered by GenAI)

Unlocking the Exponential Power of an AI-first Enterprise

3 steps to simplify cloud transformation and innovate in a multi-cloud world

ServiceNow Simplified: New Methods for Faster Implementation

AIOps 101: AIOps continual improvement and value assessment

AIOps 101: How to develop and deploy a workable AIOps solution

3 strategies to automate IT for digital business success

AIOps 101: Planning your next AIOps project

Three keys to unlock better experiences, savings, and IT innovation

The role of Generative AI in AIOps

How AI automation and generative AI maximizes your IT productivity

Customer insights: Detangling mission-critical IT services

Real-world best practices linking DevOps with AIOps using ServiceNow

Tips for a successful Service Operations journey with Finance of America

The unbeatable power of Service Operations (ITSM + ITOM)

Leverage AIOps and Observability to Drive Continuous Business Value

Scale Cloud Adoption Faster with the ServiceNow Platform

Transform IT Operations with AIOps

How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM

AI everywhere: How we’re using AI to transform the enterprise

IT Operations Management – Visibility, Service Mapping and the CMDB

Accelerate integration of your cloud-native CMDB

Pink Elephant & Service Operations: Best practices to modernize your IT

Strengthen your digital business with people, process, and tech optimization

ServiceOps Solves: Ways to improve workforce effectiveness and processes

ServiceOps Solves: Improve staff productivity

ServiceOps Solves: Automate core processes to improve efficiency

ServiceOps Solves: Increase speed of services and ops to meet development

ServiceOps Solves: Predict and prevent service disruptions with AIOps

5 powerful remedies for the top IT outcomes

Keep your digital services running 24/7 and deliver experiences employees love

ServiceOps Solves: See everything across your environment

ServiceOps Solves: Automate to deliver an AI-Powered employee experience

ServiceOps Solves: Reduce cost and expand services with a single IT platform

Transform IT Service Delivery and Operations with ServiceNow

During this webinar, discover how ServiceNow can help your organization reimagine IT service and operations through AI-enabled workflow automation. You’ll learn: 

- The value of AI and GenAI to the enterprise 
- Key AI and GenAI use cases from ServiceNow 
- How to move ahead on your AI and GenAI journey

Beyond the hype: AI and GenAI from ServiceNow

IT Service Management

IT Operations

Intelligent Automation

Artificial Intelligence

GenAI

Modernization

Generative AI

ITSM

ITOM

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

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Enterprise Applications

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Business Intelligence and Analytics

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Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

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Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Beyond the hype: AI and GenAI from ServiceNow

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