How we're using GenAI (meet Now Assist!) to drive more productivity

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Presented by

Rajeev Sethi, GVP, Emerging Technologies, ServiceNow

About this talk

At ServiceNow, were not just talking about GenAI - we're implementing it using our own platform and products. In this session, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work. You'll learn: -How we use Now Assist for GenAI to drive productivity across the enterprise -Why self-service rates are improving for ServiceNow customers, employees, agents, and developers -What's next in our journey from 20+ GenAI use cases in 6 months and beyond
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