Name: How we're using GenAI (meet Now Assist!) to drive more productivity
Start: 2024-09-25T16:00:00Z
End: 2024-09-25T16:00:58.000Z
Location: BrightTALK
Rating: 5

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Join us as we share exclusive insights from our research, including how to maintain a competitive edge through transformative technologies like AI Agents and no-code/low-code development and how to avoid common pitfalls. Key discussion points include how:

• AI Agents and low-code can work together to fuel growth
• Deploying an orchestration platform improves visibility, reduces technical debt, and standardizes automation
• You can easily maintain robust governance and standardize development to manage risk

AI agents & low-code:  Your 2025 success roadmap

Did you know ServiceNow Workflow Data Fabric includes Boomi API Management?

APIs are the modern bridges that enable seamless interaction between AI agents, data, and workflows. With APIs powering the digital and AI economies, a scalable API management solution is critical for IT and business leaders to control API sprawl, unleash business potential, and unlock AI-driven innovation with ServiceNow.

Join ServiceNow’s Head of Product Marketing for Data & Analytics, Derek Birdsong, Sr. Advisory Solution Consultant for Workflow Data Fabric, Quentin Carton, and Boomi’s Director of Product Management for API Management, Beerinder Rodey, in this webinar as they show how to fortify API governance and deliver compliance and security at scale to turn ServiceNow and third-party APIs into growth engines for your business.

In this webinar, they'll cover:

• Challenges of modern API management
• How to centrally secure, manage, and monitor ServiceNow APIs used across your organization
• Ways to discover and govern third-party APIs for use in ServiceNow workflows and AI agents
• Example use cases across key ServiceNow workflows

Secure, Manage, and Scale ServiceNow APIs to Power AI Agents

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.

Leap into the Future: How GenAI is Enabling Self-Healing IT

Join ServiceNow for an exclusive webinar that highlights the key findings from our third annual World of Work Survey, revealing why hybrid project delivery models are becoming the preferred choice for high-performing teams. This session will provide actionable strategies to help you integrate agile and traditional approaches for better innovation, agility, and outcomes. 

In this webinar, we’ll cover: 

- Why business leaders are increasingly choosing hybrid models
- How ServiceNow Strategic Portfolio Management (SPM) improves project outcomes
- Real-world examples of how organizations leverage hybrid project delivery methods to boost performance

Don’t miss out—reserve your spot and discover how this nuances approach can transform your project success. Register today!

Harnessing Hybrid Delivery for Better Business Outcomes

IT asset management (ITAM) is changing quickly. From increased c-level engagement in the planning and prioritization of ITAM, to the growing adoption of artificial intelligence (AI) in the workplace—there’s much to consider as the role and criticality of ITAM continues to grow.    

Join ServiceNow for an exclusive webinar revealing the latest findings from our annual ITAM survey in partnership with Enterprise Management Associates. Gain actionable strategies to navigate the complexities of ITAM and insights into how forward-thinking organizations are addressing key challenges and seizing opportunities.   

 In this webinar, we’ll cover:   

- Key trends that are reshaping ITAM
- Best practices to streamline your ITAM processes
- How AI agents can help transform ITAM at your organization  

Don’t miss out—reserve your spot today and gain the insights to elevate your ITAM strategy.

IT Asset Management in 2025: Unveiling the future with artificial intelligence

Recently, we asked 4,500 executives and AI thought leaders how they’re guiding their organizations at this crucial time.

Hear their insights by joining us for a deep-dive conversation with ServiceNow thought leaders at Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value. Our speakers will discuss the findings from our first-ever Enterprise AI Maturity Index survey. You’ll learn:

- How to ensure that AI investments pay off
- Why a clear AI strategy driven by senior leadership is the best barometer of success
- How board members, CEO offices, operations, and legal teams are involved in AI adoption plans

Learn what so many AI leaders are doing to gain an advantage over their competitors—and how you can benefit.

Scenes from an AI Revolution: Learn How Enterprise AI Pacesetters Create Value

In this episode, we'll discuss the practical applications of agentic AI in IT operations. You will learn how observability AI agents can interact to solve specific use cases.

Creating an agentic AI framework for observability

Join us for a panel discussion featuring some of today’s leading experts on AI and automation. We’ll explore how the combination of these technologies opens the door to unprecedented levels of efficiency and frees your people to turn their expertise into innovation. You’ll gain the insight you need to build a practical roadmap for accelerating your process automation journey with AI, and you’ll learn how to:   

*Assess your workflow automation maturity and opportunities  

*Consolidate your automation, AI, and low-code strategy for greater impact  

*Foster a culture of innovation with citizen development  

*Establish the AI governance that keeps you in control

AI automation roundtable: Your 2025 action plan

This chat explores the transformative potential of Artificial Intelligence (AI) in IT operations. Industry expert Jon Brown from Enterprise Strategy Group (ESG) will share key findings from a recent ESG study highlighting the high anticipation for AI and its role in accelerating IT operations. Usman Sindhu from ServiceNow will discuss their proven approach to AI, showcasing how it empowers customers to achieve greater efficiency and agility.

Join us to discover:
• How AI is revolutionizing IT operations and scaling teams.
• ServiceNow's strategic use of AI to deliver real-world benefits for its customers.
• Practical insights on harnessing AI to accelerate your IT operations and achieve digital transformation goals.
• Don't miss this opportunity to learn how ServiceNow can help you unlock the power of AI and propel your IT organization forward.

AI in Operations: A Practical Discussion for IT Operations Leaders

In today’s rapidly changing business landscape, managing IT assets effectively is more important than ever. Join ServiceNow for an exclusive webinar revealing the latest findings from our annual IT Asset Management (ITAM) survey in partnership with Enterprise Management Associates. 

This webinar will provide you with actionable strategies to navigate the complexities of IT asset management and insights into how forward-thinking organizations are addressing key challenges and seizing opportunities. 

In this webinar, we’ll cover: 

- Best practices to streamline your ITAM processes
- Key trends that are reshaping IT asset management
- How top organizations are driving ITAM success 

Don’t miss out—reserve your spot today and gain the insights to elevate your ITAM strategy.

The State of ITAM 2025: Current state and near-term outlook

What are the practical advantages of GenAI today for your organization? What are your peers accomplishing? Where should you aspire to be? Do you know how AI pacesetters are turning AI investment into real business value?

These pressing questions are explored in a special virtual event with guest speaker Stephen Elliot, Group VP, I&O, Cloud Operations & DevOps, IDC analyst and ServiceNow experts.

You’ll learn how organizations like yours are already leveraging GenAI-powered Now Assist to:

- Boost agent productivity with automated summaries of incidents, histories, chats, and tasks
- Improve self-service for employees and customers with smart search eliminating the need to dig for information manually
- Turn complex alerts into easy-to-understand information in human language

All to free their talented people from spending all their time on routine, mundane tasks and time-consuming searches, enabling them to focus on real business value. Watch now.

Put AI to work with Now Assist

In today's dynamic business environment, the ability to align strategic planning with operational execution is critical for successful business transformation. In this webinar we will be exploring the pivotal role of Enterprise Architecture (EA) in driving effective business transformation. Discover how Enterprise Architecture, when seamlessly integrated with Strategic Portfolio Management, becomes the catalyst for innovation and agility.
We'll showcase how ServiceNow uniquely brings together EA and Strategic Portfolio Management, on the same platform as the operational CMDB, creating a system of action for enterprise architects. Learn how this empowers organizations to make data-driven architectural decisions, plan the future state, optimize resources, and accelerate delivery of the transformation roadmap. Whether you're an enterprise architect, strategist, or transformation leader, this session will provide actionable insights to enhance collaboration and deliver impactful outcomes.

Enterprise Architecture: The Key to Successful Business Transformation

Join us for an in-depth look at findings from the EMA Annual ITAM Survey Report and explore the relationship between ITAM teams and their c-suite. Our experts will break down key findings, including the emergence of AI in ITAM, and demonstrate ServiceNow IT Asset Management capabilities in action. 

Our experts will discuss: 

- Why C-level support makes ITAM more strategic, improving visibility and business alignment
- How AI and automation are driving the future of ITAM
- ITAM reporting to C-level leaders results in stronger IT automation and better outcomes 

This is your chance to gain practical strategies that position ITAM as a core driver of efficiency and innovation, so don’t wait. Register now.

ITAM, AI, and CxO Impact: What the 2024 Survey Reveals

Join us for this informative webinar, Plan and deliver GenAI initiatives and build AI governance with ServiceNow. Listen as ServiceNow product experts provide hands-on, real-world strategies that can help you achieve success with your generative AI initiatives by planning, delivering, and building trust with responsible AI solutions.

You’ll learn how ServiceNow SPM helps you:

- Plan and execute generative AI projects using clear roadmaps to ensure business alignment
- Achieve success by tracking progress and managing risks with trusted AI solutions
- Drive innovation fast, while upholding responsible AI practices to build customer trust

This is a must-watch event for anyone engaged in or planning generative AI initiatives. Watch now.

Plan and Deliver Gen AI Initiatives While Building Trust with Responsible AI

Join us for How to achieve business transformation with GenAI using Strategic Portfolio Management, where ServiceNow experts and our special guest James Ramsay, Product Management Director, ServiceNow, will discuss proven strategies for effectively planning and executing your GenAI strategy. You’ll leave knowing how ServiceNow SPM can help you: 

- Optimize productivity across your entire enterprise by utilizing GenAI 
- Increase agility by, minimizing disruption and ensuring every action moves your initiative forward 
- Transform experiences with AI-driven insights for better and faster decision-making 

Don't miss this opportunity to learn how to take your AI initiatives to the next level. Watch now

How to achieve business transformation with GenAI using Strategic Portfolio Management

Join us for an expert-led discussion on the transformative power of ServiceNow Strategic Portfolio Management (SPM) in navigating your fast-changing workplace.

In this engaging session, Why hybrid project delivery models maximize efficiency, you'll gain practical, proven strategies for:

-Adopting a hybrid project delivery model can elevate organizational performance and agility
-Integrating traditional and agile methodologies for superior outcomes using ServiceNow SPM
-Aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery

You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work.

Register now to be part of this enlightening discussion.

Speakers:
Jeff Bonamie, director, PM tools & methodology, Alcon
Andy Jordan, president, Roffensian Consulting S.A.
Jennifer Valenti Kress, UX researcher, ServiceNow
Jim Tisch, director, product & solutions marketing, ServiceNow

Why hybrid project delivery models maximize efficiency

Explore 8 different ways you can reduce software costs. Hear from ServiceNow experts on how companies that adopt a comprehensive software asset management approach save money and manage their assets to their full potential. By reducing license utilization waste and redistributing software budgets to support strategic business initiatives, your IT organization can accelerate a modernization, contributing directly to growth.

8 Ways to Save with Software Asset Management

Faster incident resolution with AI-powered Service Operations Workspace

Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value

75% of organizations rely on IT ServiceOps for their digital success. Do you?

The best IT Gen AI outcomes need context. Your CMDB is a start.

Accenture's journey from IT ticketing to AI-powered technology excellence

Demo: Now Assist for ITSM (powered by GenAI)

AIOps unlocked: Strategies for success, powered by GenAI

Do more with less: How AI automation and generative AI maximizes your IT productivity

Executive Exchange: Strengthen Your Entire Digital Foundation to Fuel Business Transformation

Demo: Automate and optimize technology service operations (powered by GenAI)

Beyond the hype: AI and GenAI from ServiceNow

Unlocking the Exponential Power of an AI-first Enterprise

3 steps to simplify cloud transformation and innovate in a multi-cloud world

ServiceNow Simplified: New Methods for Faster Implementation

AIOps 101: AIOps continual improvement and value assessment

AIOps 101: How to develop and deploy a workable AIOps solution

3 strategies to automate IT for digital business success

AIOps 101: Planning your next AIOps project

Three keys to unlock better experiences, savings, and IT innovation

The role of Generative AI in AIOps

How AI automation and generative AI maximizes your IT productivity

Customer insights: Detangling mission-critical IT services

Real-world best practices linking DevOps with AIOps using ServiceNow

Tips for a successful Service Operations journey with Finance of America

The unbeatable power of Service Operations (ITSM + ITOM)

Leverage AIOps and Observability to Drive Continuous Business Value

Scale Cloud Adoption Faster with the ServiceNow Platform

Transform IT Operations with AIOps

How ServiceNow enables Amadeus journey in the cloud with ITOM and ITSM

AI everywhere: How we’re using AI to transform the enterprise

IT Operations Management – Visibility, Service Mapping and the CMDB

Accelerate integration of your cloud-native CMDB

Pink Elephant & Service Operations: Best practices to modernize your IT

Strengthen your digital business with people, process, and tech optimization

ServiceOps Solves: Ways to improve workforce effectiveness and processes

ServiceOps Solves: Improve staff productivity

ServiceOps Solves: Automate core processes to improve efficiency

ServiceOps Solves: Increase speed of services and ops to meet development

ServiceOps Solves: Predict and prevent service disruptions with AIOps

5 powerful remedies for the top IT outcomes

Keep your digital services running 24/7 and deliver experiences employees love

ServiceOps Solves: See everything across your environment

ServiceOps Solves: Automate to deliver an AI-Powered employee experience

ServiceOps Solves: Reduce cost and expand services with a single IT platform

Transforming our digital services program to a predictive, self-healing one

Automated Service Operations rising across IT leadership teams

Transform IT Service Delivery and Operations with ServiceNow

At ServiceNow, were not just talking about GenAI - we're implementing it using our own platform and products.

In this session, Rajeev Sethi, ServiceNow's GVP of Emerging Technologies, will share how we've integrated GenAI into our day-to-day workflows to offer a more consumer-like experience that drives productivity at work.

You'll learn:
-How we use Now Assist for GenAI to drive productivity across the enterprise
-Why self-service rates are improving for ServiceNow customers, employees, agents, and developers
-What's next in our journey from 20+ GenAI use cases in 6 months and beyond

How we're using GenAI (meet Now Assist!) to drive more productivity

IT Service Management

IT Operations

Generative AI

GenAI

ITSM

ITOM

Productivity

Platform

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

How we're using GenAI (meet Now Assist!) to drive more productivity

Presented by

About this talk

More from this channel