Name: AI automation roundtable: Your 2025 action plan
Start: 2025-02-24T17:00:00Z
End: 2025-02-24T17:00:49.000Z
Location: BrightTALK
Rating: 5

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

In today’s fast-changing landscape, how can organizations confidently drive transformation and ensure every initiative delivers value? Many struggle with fragmented planning, misaligned priorities, and slow execution—leading to missed opportunities and stalled innovation. Join us to learn how ServiceNow Strategic Portfolio Management (SPM), using AI Agents on the AI Platform, empowers enterprises to:

- Prioritize and fund the most impactful initiative
- Build and maintain a dynamic investment roadmap aligned to strategy
- Accelerate value delivery for enterprise-wide transformation

Learn from the real-world success of Stellantis, whose product owner will share how their organization transformed value delivery with ServiceNow SPM. Get an exclusive live demo of Now Assist for SPM.  Don't miss this chance to see how you can transform your planning and accelerate outcomes that matter to your customers, your teams, and your bottom line.

Stellantis' business transformation with ServiceNow's AI-powered Strategic Portfolio Management

Join ServiceNow and leading IDC analyst Stephen Elliot for an exclusive on-demand webinar exploring the top FY26 technology trends shaping IT transformation. Designed for IT leaders and business decision-makers, this session delivers forward-looking insights into how AI will redefine workflows, drive operational efficiency, and accelerate enterprise innovation.

ServiceOps 2026: Planning for the Agentic AI and Autonomous IT Era

Don’t wait for the perfect CMDB to start delivering results that matter. 

In this session, you’ll see how customers are already cutting SSL risk in half, shrinking MTTR without shrinking their teams, and deploying AI they can actually trust — all on the same platform that’s built to take you further. These are quick wins you can measure in weeks, but they’re also the first milestones on a bigger Autonomous IT journey toward zero avoidable outages, zero governance gaps, and zero wasted effort. 
 
Whether your goal is to protect uptime, accelerate resolution, or unlock safe, governed AI, this webinar will show you how to start from where you are today and move toward the kind of IT scorecard your leadership will want to share.

From Reactive to Ready: Three AI-enabled Automations that Make the Most of your (imperfect) CMDB

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation.   

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.  

You’ll learn how to:   

-        Break down silos and unify AI agents across the business   

-        Move from reactive IT to proactive, self-healing systems   

-        Prioritize value in every AI use case to drive measurable outcomes   

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.

The future of IT: How CIOs lead with AI agents

Learn how CIOs and their teams can harness agentic AI to develop autonomous IT systems that drive better cost efficiencies, risk management, and portfolio planning.

Reduce technology costs with AI

Witness firsthand how autonomous IT and AIOps are transforming incident management and remediation through intelligent, proactive response.

Service and Ops resilience with AI

Learn how CIOs drive competitive advantage with agentic AI, using autonomous development tools that deliver business resilience, personalization, and smarter decisions.

The Agentic future of development

Leaders want to make an impact with Agents, but must do so confidently, responsibly, and with measurable results. Learn how in this thought leadership webinar.

Responsible AI, Real Results

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Join Charles Pelton (CIO.com) and German Bertot (ServiceNow) for a dynamic conversation on how agentic AI is revolutionizing IT asset management. Discover how AI-powered agents are streamlining workflows, enhancing employee productivity, and simplifying complex systems.

Explore the convergence of FinOps and SaaS management, and learn how AI is driving cultural and operational shifts to optimize cloud spending. The session also covers critical considerations around data governance, security, and platform interoperability.

The Intersection of AI and Asset Management

High-tech organizations today face significant hurdles—siloed project execution, resource constraints, and misaligned IT-business strategies. These challenges can slow innovation and hinder business growth. 

Join us as we discuss how ServiceNow Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) empower organizations to evolve from fragmented project delivery to scalable, productized service offerings. Our experts will share actionable insights on: 

- Breaking down silos and improving cross-functional collaboration 
- Optimizing resource allocation for maximum efficiency and profitability 
- Aligning IT initiatives with business goals for strategic impact 
- Reducing delivery risk and modernizing legacy systems 

Plus, join a live demo of AI Agents in SPM & EA in action—discover how they accelerate value and drive faster business transformation.

Breaking Barriers: Strategic Portfolio Management and Enterprise Architecture for High-Tech Transformation

Did you know that AI agents work together with your entire business to address challenges across all departments, making our people and their work even better. At ServiceNow, our AI agents collaborate and learn from one another to resolve issues in just minutes. Rajeev Sethi, GVP, Emerging Technologies and our AI Agent persona-based SMEs will share our own journey with these agents, show them in action and learn how they are powering smart autonomous workflows for unmatched productivity.  Meet Aparna Sharma, Director of Product People Technology and her AI Agents for Employee Workflows.  Join Ishant Goyal, Director, TW Product Management who demonstrates our AI Agents for IT Operations.  Keith Shaw, Senior Staff Software Engineering will bring to life our AI Agents for Customer Support.

How ServiceNow is using AI Agents to increase productivity across the enterprise

Healthcare providers are under pressure—rising costs, workforce shortages, and aging tech make it harder than ever to keep up with compliance and still deliver exceptional patient care. These roadblocks don't just slow innovation; they threaten your ability to stay competitive.

Join us to see how Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) on the ServiceNow AI platform work together to help healthcare organizations!

- Focus investments on the initiatives that truly move the needle
- Modernize legacy systems to unlock new models of care
- Build agile, interoperable architectures that scale with you
- Reduce risk and strengthen compliance across every project

Plus, watch a live demo of AI Agents in action—see how they accelerate value and help you deliver transformation faster.

Unlocking Healthcare Transformation: Drive innovation, agility, and compliance

Join us for a fascinating peek into the next big frontier in asset management: Autonomous IT. In this conversation, thought leaders will explore how these technologies are shifting asset management in a new direction – we’ve come a long way from labeling laptops in the basement. We’ll show how asset managers will be able to use virtual teams of AI Agents to do more with less and to allow more focus on strategic tasks. 
  
You will see Agentic AI for asset management in action and hear about what’s coming next in this rapidly evolving space.

Efficiency redefined: Harnessing agentic AI for IT cost optimization and risk

AI asset lifecycle management is critical for ensuring AI systems remain compliant, accurate, and relevant, maximizing their effectiveness and value. This session explores how we designed and implemented an AI Dashboard—our internal AI asset lifecycle management application—leveraging ServiceNow's Strategic Portfolio Management (SPM), Application/Incident Management, Asset Management, Request Management, and AI Governance application to streamline our AI development, deployment, monitoring, and decommissioning processes. This solution is now available as the ServiceNow AI Control Tower.

Now on Now: AI Control Tower for Enterprise AI Assets Video

Discover how Agentic AI and Autonomous IT are transforming operations into proactive, self-healing systems. See a live demo of AIOps, IT Service Management, and IT Operations Management working together to cut downtime, reduce manual work, and boost employee satisfaction.

Discover how the new AIOps Learning Enhanced Automation Playbooks (LEAP) leverages Agentic AI to analyze past incidents, identify patterns, and auto-generate resolution steps. See how this integrates with Now Assist to create automated workflows, drastically reducing resolution time. Learn practical strategies to empower admins and scale efficiency. Ideal for IT leaders seeking actionable ways to accelerate incident management and more. LEAP gives you a jump start to improve efficiency, reduce human errors, and increase scalability.

Accelerating incident resolution with AI-driven automation powered by AIOPs LEAP

ServiceNow is the AI platform for business transformation. Join Nagesh Rao, Sr. Dir., NOW Platform Analytics and AI & Jeegar Shah, Sr. Director of Enterprise AI & Data Science to learn how we established an AI registry and lifecycle to track and organize models from inception to retirement. Available now as the ServiceNow AI Control Tower, this solution addresses privacy, security, legal, and enhance risk control. Maximize visibility on enterprise AI/ML ops with minimal intervention.

Now on Now: How we Govern AI Assets to Maximize the Value of AI Webinar

This session will be your roadmap to building intelligent solutions that don't just improve operations, they revolutionize them. Discover the platforms and strategies that will let you leapfrog the competition, delivering smarter decisions, hyper-personalized user experiences, and a future-proof business. Stop building apps and start architecting the future—today.

Beyond apps: The agentic future of enterprise development

AI agents are changing application development. But without proper auditing and review processes, AI-generated code and components in application development may bypass human oversight, exposing IT organizations to operational and regulatory vulnerabilities. Join us for this information-rich webinar that will examine the ways IT organizations can onboard, monitor, and govern these agents effectively.

In this webinar you will:

Learn how to onboard and manage both human and AI developers within app lifecycles
See how workflows can help track, audit, and review AI changes safely in sub-production systems
Gain insights into best practices AI in full AI policy and dev policy before production us
Get practical, expert guidance on tracking changes in sub-production environments, ensuring human review of AI contributions, and maintaining end-to-end control over quality and compliance.

AI Agents and Governance for App Development

Keeping up with new AI offerings and capabilities can be challenging. For a collection of practical ways to implement the latest AI app development technologies in your organization, book a seat at our webinar, Adopt AI strategies for low-code enterprise app development. 

With the right approach, you can pioneer the use of AI for low-code app development at your organization, increasing efficiency, quality, and innovation. 

 This webinar offers live demos of AI-powered products such as ServiceNow Studio, AI Agents, AI Agent Studio, and Now Assist. You’ll also learn:  

 * Where to best apply AI technologies in your app dev 

* How to think about and establish governance 

* What you need to optimize AI integration

Adopt AI strategies for low-code enterprise app development

Join us for an insightful fireside chat where industry experts delve into the transformative impact of low-code platforms and AI on software development. This engaging discussion explores the current landscape of low-code platforms, their role in modern app development, and how AI is revolutionizing every step of the software development lifecycle.

Our speakers will cover key topics such as:

- The Evolution of Low-Code Platforms: Understanding the proliferation of low-code solutions and their significance in today's tech industry.
AI Integration in Software Development: How AI is being embedded into various stages of the software development lifecycle, from design to deployment, and its implications for developers and businesses.
- The Future of Software Development: Predictions on how the integration of low-code and AI will shape the future of IT, enabling faster, more efficient, and more innovative solutions.
- Practical Insights and Use Cases: Real-world examples of how companies are leveraging low-code and AI to enhance their operations, improve agility, and drive innovation.

Whether you're a developer, IT professional, or business leader, this webinar will provide valuable insights into the future of software development and how you can harness the power of low-code and AI to stay ahead in the digital age.

Revolutionizing Software Development: The Power of Low-Code and AI

Join us as we share exclusive insights from our research, including how to maintain a competitive edge through transformative technologies like AI Agents and no-code/low-code development and how to avoid common pitfalls. Key discussion points include how:

• AI Agents and low-code can work together to fuel growth
• Deploying an orchestration platform improves visibility, reduces technical debt, and standardizes automation
• You can easily maintain robust governance and standardize development to manage risk

AI agents & low-code:  Your 2025 success roadmap

Did you know ServiceNow Workflow Data Fabric includes Boomi API Management?

APIs are the modern bridges that enable seamless interaction between AI agents, data, and workflows. With APIs powering the digital and AI economies, a scalable API management solution is critical for IT and business leaders to control API sprawl, unleash business potential, and unlock AI-driven innovation with ServiceNow.

Join ServiceNow’s Head of Product Marketing for Data & Analytics, Derek Birdsong, Sr. Advisory Solution Consultant for Workflow Data Fabric, Quentin Carton, and Boomi’s Director of Product Management for API Management, Beerinder Rodey, in this webinar as they show how to fortify API governance and deliver compliance and security at scale to turn ServiceNow and third-party APIs into growth engines for your business.

In this webinar, they'll cover:

• Challenges of modern API management
• How to centrally secure, manage, and monitor ServiceNow APIs used across your organization
• Ways to discover and govern third-party APIs for use in ServiceNow workflows and AI agents
• Example use cases across key ServiceNow workflows

Secure, Manage, and Scale ServiceNow APIs to Power AI Agents

Ready to transform how your team tackles automation? Join us for Become the automation hero with GenAI and low-code, where we’ll reveal the latest advancements in the ServiceNow GenAI and low-code portfolio. This webinar is designed to equip admins and developers with the tools they need to automate complex workflows in minutes, not days. 

You’ll leave this webinar knowing how to: 
- Automate workflows fast with GenAI and low-code 
- Clear IT backlogs and drive innovation 
- Boost collaboration organization-wide

Become the automation hero with GenAI and low-code

As your IT budgets tighten and the pool of IT talent shrinks, it’s becoming more difficult than ever to keep up with the demands of the business. 

ServiceNow, the AI Platform for Business Transformation, offers a solution. Using Now Assist-powered low code you can create business solutions that deliver results fast. To learn how, attend our upcoming webinar, GenAI and low code: Build quicker, implement faster, and maintain workflows with fewer resources. 

You’ll discover how ServiceNow’s Now Assist can help you write quality scripts, generate playbooks, update service catalogs, and develop apps faster by combining new low code capabilities with Generative AI. Our speakers will explore:

• How Now Assist can empower developers of all skill levels.
• Actual use cases that showcase ServiceNow’s Playbook Gen, Service Catalog, and AppGen capabilities
• How you can create business solutions that deliver results fast using Now Assist for Creator
 
Save time and money with Now Assist from the AI Platform for business transformation—sign up for this webinar now.

GenAI and low code: Build quicker, implement faster, and maintain workflows with fewer resources

Explore how you can support your organization’s growing demand for app creation, by expediting development and bridging the skills gap with citizen developers. 

You’ll discover how you can use GenAI-powered Now Assist for Creator to:

• streamline and extend app development with AI-generated code suggestions
• reduce syntax errors that occur from manual typing and repetition
• turn natural language text prompts into executable code.

Put AI to work for Developers with Now Assist

Gartner predicts that by 2026, developers outside formal IT departments will account for at least 80% of the user base for low-code development tools. In this era where anyone can create an app, learn how to leverage ServiceNow no-code tools and enable business process experts to create innovative apps faster—without the barriers of traditional low-code development. 

ServiceNow® Creator Studio is more than just a tool; it’s a new way of thinking about app development on the ServiceNow Platform: 
• Make an immediate impact on your IT backlog by distributing most common app dev use cases to the process owners.
• True no-code guided development that’s natively compliant and provides management, configuration, and confidence to admin teams.
• Apps that would traditionally take weeks for intake, discovery, and development—can be created in minutes by those that know their process best.

Ignite innovation with no-code app development

AI-Powered Development Tools Using Automation and Low-Code

Join us for a panel discussion featuring some of today’s leading experts on AI and automation. We’ll explore how the combination of these technologies opens the door to unprecedented levels of efficiency and frees your people to turn their expertise into innovation. You’ll gain the insight you need to build a practical roadmap for accelerating your process automation journey with AI, and you’ll learn how to:   

*Assess your workflow automation maturity and opportunities  

*Consolidate your automation, AI, and low-code strategy for greater impact  

*Foster a culture of innovation with citizen development  

*Establish the AI governance that keeps you in control

AI automation roundtable: Your 2025 action plan

ServiceNow

Application Delivery

AIOps

Automation

AI Automation

Workflow Automation

Low Code

Hyperautomation

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

AI automation roundtable: Your 2025 action plan

Presented by

About this talk

Put AI to Work for IT with ServiceNow