Name: Scenes from an AI Revolution: Learn How Enterprise AI Pacesetters Create Value
Start: 2025-03-05T19:00:00Z
End: 2025-03-05T19:00:50.000Z
Location: BrightTALK
Rating: 5

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Join us for an insightful webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities, including strategic planning, demand management, project management, and resource management. Discover how they've standardized processes and ensured that all approved work is realistically scoped with effective staffing plans. The ECU Health team will highlight the routines they employ with stakeholders to precisely capture the requirements needed for success. Attendees will gain valuable insights through real-world examples of their processes and how they leverage SPM to drive executive decisions and achieve measurable outcomes. 

Key takeaways:
- Learn how ECU Health integrates strategy, demand, scoping, and resource planning within their SPM framework. 
- Understand their approach to prioritizing work and aligning staffing with realistic plans. 
- Explore the standardized processes they use with stakeholders to capture requirements and drive successful execution. 
- Discover how they collaborate with executives to drive measurable outcomes through SPM.

Strategic Portfolio Management in Action - A Case Study with ECU Health

Discover how ServiceNow is transforming enterprise app development with vibe coding—a natural language–driven approach that turns ideas into secure, enterprise-ready apps faster than ever. Hear directly from a customer on how they’re using the ServiceNow AI Platform to accelerate innovation, maintain governance, and deliver real business impact. Learn how AI-infused governance and automation can help you align app strategy with business goals, speed time-to-value, and scale transformation across your organization.

AI-powered development tools using automation and low-code

Enterprise architecture (EA) is evolving into a strategic powerhouse—especially when powered by AI. This podcast explores how EA on the ServiceNow platform connects business capabilities, tech assets, and strategic goals with intelligence and automation. We’ll highlight how EA integrates with other ServiceNow products like SPM, ITAM, ITOM, and CMDB to create a unified, data-driven foundation for smarter decisions. Plus, we’ll showcase how Now Assist accelerates insights and empowers architects and leaders to drive agile transformation.

Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform

Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a culture of strategic alignment keep portfolio management resilient and impactful. Listeners will discover ways to embed adaptability, measure long-term value, and foster enterprise-wide portfolio thinking. We will also highlights practical steps for ensuring SPM remains a dynamic driver of sustained success.

Future-Proofing Your Portfolio: Sustaining SPM Over Time

Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue help organizations clarify their “why,” map objectives to capabilities, and sustain value through effective governance and continuous measurement. Listeners will hear how SPM transforms both tangible results and the broader business narrative. Ultimately, the discussion highlights how a value-driven approach empowers teams to drive lasting impact and business transformation.

Measuring What Matters: Establishing Value for SPM

In today’s fast-changing landscape, how can organizations confidently drive transformation and ensure every initiative delivers value? Many struggle with fragmented planning, misaligned priorities, and slow execution—leading to missed opportunities and stalled innovation. Join us to learn how ServiceNow Strategic Portfolio Management (SPM), using AI Agents on the AI Platform, empowers enterprises to:

- Prioritize and fund the most impactful initiative
- Build and maintain a dynamic investment roadmap aligned to strategy
- Accelerate value delivery for enterprise-wide transformation

Learn from the real-world success of Stellantis, whose product owner will share how their organization transformed value delivery with ServiceNow SPM. Get an exclusive live demo of Now Assist for SPM.  Don't miss this chance to see how you can transform your planning and accelerate outcomes that matter to your customers, your teams, and your bottom line.

Stellantis' business transformation with ServiceNow's AI-powered Strategic Portfolio Management

Join ServiceNow and leading IDC analyst Stephen Elliot for an exclusive on-demand webinar exploring the top FY26 technology trends shaping IT transformation. Designed for IT leaders and business decision-makers, this session delivers forward-looking insights into how AI will redefine workflows, drive operational efficiency, and accelerate enterprise innovation.

ServiceOps 2026: Planning for the Agentic AI and Autonomous IT Era

Discover how the integration of ServiceNow and New Relic can revolutionize your IT operations.

● Learn about the benefits of agentic AI in accelerating Mean Time to Resolution (MTTR) and enhancing incident management.
● Explore the agentic capabilities that enable proactive incident resolution and intelligent automation.
● Understand the value of data-driven transformation and how it empowers operators to manage incidents more effectively.

Join us for an insightful session that will help you leverage cutting-edge technology to improve your IT operations.

Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Don’t wait for the perfect CMDB to start delivering results that matter. 

In this session, you’ll see how customers are already cutting SSL risk in half, shrinking MTTR without shrinking their teams, and deploying AI they can actually trust — all on the same platform that’s built to take you further. These are quick wins you can measure in weeks, but they’re also the first milestones on a bigger Autonomous IT journey toward zero avoidable outages, zero governance gaps, and zero wasted effort. 
 
Whether your goal is to protect uptime, accelerate resolution, or unlock safe, governed AI, this webinar will show you how to start from where you are today and move toward the kind of IT scorecard your leadership will want to share.

From Reactive to Ready: Three AI-enabled Automations that Make the Most of your (imperfect) CMDB

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation.   

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.  

You’ll learn how to:   

-        Break down silos and unify AI agents across the business   

-        Move from reactive IT to proactive, self-healing systems   

-        Prioritize value in every AI use case to drive measurable outcomes   

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.

The future of IT: How CIOs lead with AI agents

Automation is reshaping how organizations manage hardware, software, and cloud assets —minimizing manual effort, reducing audit and security risk, and unlocking real cost savings. In this episode, we unpack what integrated lifecycle management really looks like in practice, from request and procurement through deployment, optimization, and retirement. We explore the role of AI and emerging AI Agents, and we get real about the skills and career paths that modern ITAM pros can seize right now. You’ll also hear a quick maturity check to see where you stand versus your peers—and leave with practical actions you can implement with ServiceNow.

Unleashing Efficiency: How AI Automation Transforms Assets into Strategic Gold

Learn how CIOs and their teams can harness agentic AI to develop autonomous IT systems that drive better cost efficiencies, risk management, and portfolio planning.

Reduce technology costs with AI

Witness firsthand how autonomous IT and AIOps are transforming incident management and remediation through intelligent, proactive response.

Service and Ops resilience with AI

Learn how CIOs drive competitive advantage with agentic AI, using autonomous development tools that deliver business resilience, personalization, and smarter decisions.

The Agentic future of development

Leaders want to make an impact with Agents, but must do so confidently, responsibly, and with measurable results. Learn how in this thought leadership webinar.

Responsible AI, Real Results

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Join Charles Pelton (CIO.com) and German Bertot (ServiceNow) for a dynamic conversation on how agentic AI is revolutionizing IT asset management. Discover how AI-powered agents are streamlining workflows, enhancing employee productivity, and simplifying complex systems.

Explore the convergence of FinOps and SaaS management, and learn how AI is driving cultural and operational shifts to optimize cloud spending. The session also covers critical considerations around data governance, security, and platform interoperability.

The Intersection of AI and Asset Management

High-tech organizations today face significant hurdles—siloed project execution, resource constraints, and misaligned IT-business strategies. These challenges can slow innovation and hinder business growth. 

Join us as we discuss how ServiceNow Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) empower organizations to evolve from fragmented project delivery to scalable, productized service offerings. Our experts will share actionable insights on: 

- Breaking down silos and improving cross-functional collaboration 
- Optimizing resource allocation for maximum efficiency and profitability 
- Aligning IT initiatives with business goals for strategic impact 
- Reducing delivery risk and modernizing legacy systems 

Plus, join a live demo of AI Agents in SPM & EA in action—discover how they accelerate value and drive faster business transformation.

Breaking Barriers: Strategic Portfolio Management and Enterprise Architecture for High-Tech Transformation

Monitoring the dark web for threats targeting your organization or industry will enhance your ability to understand the real and ever-changing threat landscape to prevent breaches. Tune into this summit from CISO Alex Holden to learn the practical approach of deriving value from threat intelligence and dark web monitoring.

Key Takeaways 
1) Learn advantages of proactive monitoring of the dark web.
2) Learn how adjusting your defenses to the dark web threats can improve your overall threat landscape.
3) Learn how to use threat intelligence to prevent losses.

Getting ROI From Monitoring the Dark Web

CIOs are no longer just technology enablers—they're the architects of enterprise transformation. This session provides an exclusive, actionable roadmap for mastering AI-driven innovation at scale, tailored specifically for large, complex organizations. You'll explore advanced hybrid AI models that combine the scalability of open systems with the precision and security of proprietary tools, solving real-world challenges like scaling AI across business units and securely integrating AI within existing enterprise structures.

What sets this session apart is its focus on enterprise-tested frameworks and exclusive case studies from leading organizations. Learn how hybrid AI strategies are delivering measurable ROI and driving competitive advantage. Dive into bold, innovative approaches for closing the AI talent gap, from leadership-driven AI literacy to embedding AI fluency across cross-functional teams. The session will also tackle cutting-edge governance strategies, addressing risks like shadow AI, compliance hurdles, and bias, while navigating rapidly evolving global regulatory landscapes.

This isn’t just about theory—it’s about real-world execution. The session features insights and frameworks designed specifically for CIOs ready to lead their organizations into the next era of AI innovation. 

Key Takeaways:
- Enterprise-Tested Hybrid AI Frameworks: Go beyond generic approaches with actionable insights and case studies showcasing how leading organizations are building scalable, secure AI systems tailored to enterprise needs.
- Strategic Talent Ecosystems: Learn bold strategies to close the AI talent gap through advanced upskilling, leadership-driven AI literacy, and cross-functional team alignment that embeds AI into every level of your organization.
- Future-Proof Governance: Gain cutting-edge tools to navigate shadow AI risks, ensure compliance, and integrate ethical AI practices into global operations, fostering trust and adaptability in an AI-powered future.

Architecting Enterprise AI Excellence: Leading with Innovation, Talent and Governance

Today's business leaders are racing to adopt Generative AI to streamline operations, transform customer experiences and fuel innovation. But achieving these objectives demands more than technology —success requires a comprehensive GenAI strategy that unites business and IT priorities, establishes robust data governance, and defines clear ethical boundaries. 

In this session, Kader Sakkaria (Head of Global Data Technology at Allied Consulting Group) explores how leaders can strategically implement GenAI across functions to create long-term, sustainable value. Join him to explore common challenges – from data readiness to scaling solutions – and get a strategic framework to overcome them.  

By joining this session, you’ll discover: 
- A strategic framework for aligning GenAI initiatives with business objectives while establishing the governance and ethical guidelines needed to ensure responsible implementation. 
- How to assess organizational data readiness and build the foundational capabilities required to scale GenAI solutions across functions. 
- Best practices for navigating common implementation challenges and measuring ROI as you transition from experimental pilots to enterprise-wide GenAI deployment. 
- And more... 

About the Speaker
Kader Sakkaria is a visionary technology leader with extensive experience leveraging cutting-edge technologies to drive business transformation. As the Head of Global Data Technology at Allied Consulting Group, he has spearheaded innovative AI and data strategies for multinational organizations, focusing on operational efficiency and customer experience. Kader is a recognized expert in enterprise AI adoption, with a strong emphasis on ethical and scalable implementations.

Operationalizing GenAI: From Pilot to Enterprise-Wide Value Creation

As AI technologies rapidly transform enterprise operations, we're witnessing an unprecedented shift in workforce dynamics. Gen Z and Alpha generations are entering a workplace where AI isn't just a tool but a fundamental business driver, requiring a complex blend of technical prowess, adaptability, and ethical decision-making capabilities. While these digital natives possess an intuitive understanding of technology, the challenge lies in channeling this affinity into meaningful business value and innovation.

The stakes are higher than ever for CIOs and technology leaders. Unlike previous technological transitions, AI's impact on workforce development demands a complete reimagining of talent strategies. Organizations must move beyond traditional technical training to foster a unique combination of AI literacy, human-centric skills, and ethical judgment. This requires a transformative approach to talent development that bridges the gap between native digital fluency and the strategic capabilities needed to drive AI-powered innovation and value creation.

In this session, Giles Lindsay (Chief Information Technology Officer, Lif3away Inc.) provides a practical roadmap for CIOs to build and nurture a future-ready workforce that can thrive in an AI-augmented business landscape.

Key Takeaways
- Transform digital natives into strategic AI leaders, combining technical proficiency with business acumen and ethical decision-making capabilities.
- Create effective learning frameworks that balance AI literacy with distinctly human skills like creativity, emotional intelligence, and critical thinking.
- Implement practical approaches for continuous skill development and adaptation, ensuring your workforce remains relevant and innovative in a rapidly evolving AI landscape.
- Integrate ethical considerations and bias awareness into AI talent development, building teams that can responsibly drive AI adoption while maintaining transparency and fairness.

From AI Users to AI Leaders: Cultivating Next-Gen Digital Talent

Are you prepared for the future of IT support? Emerging technologies and shifting customer expectations are reshaping the industry. 

In this webcast, industry thought leader Jeff Rumburg will explore the trends and predictions that will define IT support in 2025. He’ll discuss AI, automation, remote support, and other innovations that are transforming the landscape. Attendees will learn how to stay ahead of the curve and position their organizations for success in the years to come.

The Future of IT Support: Trends and Predictions for 2025

How many experienced drivers get behind the wheel and commute to a routine destination without thinking about it? Almost on autopilot, driving becomes routine, even if it’s not the most ideal mode of transportation. Legacy data storage mirrors manual driving in this way.

For instance, legacy storage architectures are managed separately (how many cars do you pass on the interstate with a single driver?), are complex to maintain, and miscalculations often create incidents as storage becomes increasingly costly to scale. 

Tune into our webinar as Michael Leworthy, Marketing Strategist at Pure Storage, digs into the current dynamics of legacy storage, why it’s failing, and how autonomous and intelligent data management helps resolve these historical storage issues in the AI era.

You’ll also see how the Pure Storage Platform makes obtaining a seamless, secure, unified data management experience possible—regardless of where your data lives.

Autonomous & Intelligent Data Management for the AI Era

IT teams will continue to face unprecedented challenges such as new remote and distributed work models, increased endpoint complexity, a growing talent gap in IT and automation. On the flip side, there will be plenty of opportunity for IT teams to become a value generator by enabling business transformation while improving customer experiences and driving business growth with technology.

NinjaOne’s Jeff Hunter will dive into the exciting trends for this year and share ways your organizations can improve decision making and align technology to business goals. Join us to learn more about:

• Supporting the complexity of your hybrid workforce and increased endpoints
• Using automation and AI enhancements to your advantage
• Addressing the talent gap with IT automation
• Consolidating your tech stack
• Improving DEX and fostering user-centric IT strategies
• Strengthening security convergence to streamline protection across tools and processes

Navigating the Future of IT Management & Innovation

Managing IT operations for enterprise organizations with multiple locationsis no small feat. With growing endpoint complexity and the need for global visibility, traditional approaches often leave IT teams stretched thin. In this virtual discussion, join us to explore how NinjaOne’s endpoint management platform revolutionizes IT operations. From automating routine tasks and providing real-time visibility across a distributed workforce. Listen into this discussion to learn how to unlock operational efficiency, boost IT performance and alleviate IT misery all while staying ahead in a competitive landscape.

Key Takeaways:

- Discover how automation streamline endpoint management tasks, improving efficiency and reduce manual effort.
- Learn how global visibility enables IT teams to monitor and manage endpoints across multiple locations seamlessly.
- Explore how exceptional support will empower your IT team to solve challenges faster and with greater confidence.
- Gain actionable insights on transforming IT operations into a proactive and strategic function.

Elevate IT Efficiency: Delivering Seamless Endpoint Management

As digital transformation reshapes industries, CIOs face mounting pressures to drive innovation while upholding the ethical principles that foster trust and responsible progress. In this session, we'll explore strategies to navigate this critical balance.

Join Dr. Abilio Oliveira (Consultant, TOGAF Distinguished Architect) as he shares real-world examples and forward-thinking strategies that empower CIOs to lead with integrity, guiding their organizations through the complex interplay of technological advancement and ethical stewardship.

Topics for discussion include:
- Principles of ethical innovation and how they apply in the digital age.
- Case studies demonstrating the impact of values-driven technological change.
- Foster transformative innovation without compromising trust and accountability.
- Preparing for the evolving ethical challenges posed by emerging technologies.
- Cultivating a culture of responsible leadership in the face of disruptive innovation.

About the Speaker
Dr. Abilio Oliveira is an experienced technology executive with over 30 years of expertise in technical and operational leadership. He specializes in artificial intelligence, digital transformation, and emerging technologies, with a strong ability to deliver complex infrastructure projects globally.

Recognized as a best-selling author and inventor with over 20 patents, Dr. Oliveira has led digital transformation for numerous organizations worldwide. Currently, he serves as a technology consultant, conducting AI research aimed at enhancing quality of life and digital safety. He is a digital influencer and mentor to IT professionals, committed to developing efficient, well-being-focused solutions.

Ethical Innovation: Navigating the Boundaries of Technological Progress

AI is the ultimate accelerant for application development – fueling innovation at breakneck speed and making the impossible look easy. But here’s the catch: fire is a tool until it’s out of control.
In this session, we’re not just talking about AI risks – we’re playing with fire and watching what happens, straight from the terminal. We’ll exploit vulnerabilities, uncover adversarial tricks, and walk through real-world case studies that show just how easy it is to take advantage of AI risks (and how attackers are already doing it).
Expect technical code examples and a behind-the-scenes look at how attackers manipulate AI – from jailbreaking LLMs to creating AI-driven zero-days. More importantly, we’ll cover how to fight fire with fire by strengthening prompts, setting up guardrails, spotting rogue agents, and running AI-specific red team exercises.
Learn how to adapt to ensure AI delivers on its promise of a brighter future – instead of its burning threat of unforeseen risks.

Hacking & Securing AI Systems: Playing with Fire and Controlling the Flare of AI

As AI investments surge across large enterprises everywhere, CIOs are facing a new spin on familiar challenges. The rise of "FOMO AI" (Fear of Missing Out on AI) is driving a renewed focus on issues like business engagement, board influence, team development, and change management. 

Despite these challenges, the wave of technological advancement also presents new career opportunities for CIOs at both the executive management and board levels. CEOs are adding new technology officer positions to their executive committees, and boards are eager for technology representation. 

In this session, Martha Heller, CEO of tech executive search firm Heller, discusses the future of the CIO career and shares unique insights on how to leverage AI to achieve both business and career success.  

Topics for discussion include: 
- How CIOs are educating their boards about AI value
- New technology executive roles on the executive committee
- Evolving career paths for CIOs.
- Levering AI leadership needs for Board Director positions.
- And more.

Meet the Speaker
Martha Heller is CEO of Heller, an executive search firm specializing in technology leadership roles. She has placed hundreds of senior technology executives throughout her career. Martha has authored two books on IT leadership - The CIO Paradox: Battling the Contradictions of IT Leadership and Be the Business: CIOs in the New Era of IT – and is a contributor to CIO.com. Her e-newsletter, The Heller Report, has become a must-read for the industry.

The Impact of AI on the CIO Career

CIO Summit

Recently, we asked 4,500 executives and AI thought leaders how they’re guiding their organizations at this crucial time.

Hear their insights by joining us for a deep-dive conversation with ServiceNow thought leaders at Scenes from an AI Revolution: Learn how enterprise AI pacesetters create value. Our speakers will discuss the findings from our first-ever Enterprise AI Maturity Index survey. You’ll learn:

- How to ensure that AI investments pay off
- Why a clear AI strategy driven by senior leadership is the best barometer of success
- How board members, CEO offices, operations, and legal teams are involved in AI adoption plans

Learn what so many AI leaders are doing to gain an advantage over their competitors—and how you can benefit.

Scenes from an AI Revolution: Learn How Enterprise AI Pacesetters Create Value

ServiceNow

AIOps

Service Operations

ITSM

IT Service Management

Enterprise Applications

Enterprise AI

Artificial Intelligence

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Practicing business intelligence allows your company to transform raw data into sets of insights for targeted business growth. The business intelligence and analytics community on BrightTALK is made up of thousands of data scientists, database administrators, business analysts and other data professionals. Find relevant webinars and videos on business analytics, business intelligence, data analysis and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

Business Intelligence and Analytics

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Application Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

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Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Scenes from an AI Revolution: Learn How Enterprise AI Pacesetters Create Value

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