Name: SPM Academy: Now Assist and AI Agents for SPM
Start: 2025-04-14T16:00:00Z
End: 2025-04-14T16:00:30.000Z
Location: BrightTALK
Rating: 5

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Join us for an insightful webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities, including strategic planning, demand management, project management, and resource management. Discover how they've standardized processes and ensured that all approved work is realistically scoped with effective staffing plans. The ECU Health team will highlight the routines they employ with stakeholders to precisely capture the requirements needed for success. Attendees will gain valuable insights through real-world examples of their processes and how they leverage SPM to drive executive decisions and achieve measurable outcomes. 

Key takeaways:
- Learn how ECU Health integrates strategy, demand, scoping, and resource planning within their SPM framework. 
- Understand their approach to prioritizing work and aligning staffing with realistic plans. 
- Explore the standardized processes they use with stakeholders to capture requirements and drive successful execution. 
- Discover how they collaborate with executives to drive measurable outcomes through SPM.

Strategic Portfolio Management in Action - A Case Study with ECU Health

Discover how ServiceNow is transforming enterprise app development with vibe coding—a natural language–driven approach that turns ideas into secure, enterprise-ready apps faster than ever. Hear how customers are using the ServiceNow AI Platform to accelerate innovation, maintain governance, and deliver real business impact. Learn how AI-infused governance and automation can help you align app strategy with business goals, speed time-to-value, and scale transformation across your organization.

From low-code to vibe coding: The next chapter in enterprise app development

Enterprise architecture (EA) is evolving into a strategic powerhouse—especially when powered by AI. This podcast explores how EA on the ServiceNow platform connects business capabilities, tech assets, and strategic goals with intelligence and automation. We’ll highlight how EA integrates with other ServiceNow products like SPM, ITAM, ITOM, and CMDB to create a unified, data-driven foundation for smarter decisions. Plus, we’ll showcase how Now Assist accelerates insights and empowers architects and leaders to drive agile transformation.

Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform

Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a culture of strategic alignment keep portfolio management resilient and impactful. Listeners will discover ways to embed adaptability, measure long-term value, and foster enterprise-wide portfolio thinking. We will also highlights practical steps for ensuring SPM remains a dynamic driver of sustained success.

Future-Proofing Your Portfolio: Sustaining SPM Over Time

Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue help organizations clarify their “why,” map objectives to capabilities, and sustain value through effective governance and continuous measurement. Listeners will hear how SPM transforms both tangible results and the broader business narrative. Ultimately, the discussion highlights how a value-driven approach empowers teams to drive lasting impact and business transformation.

Measuring What Matters: Establishing Value for SPM

In today’s fast-changing landscape, how can organizations confidently drive transformation and ensure every initiative delivers value? Many struggle with fragmented planning, misaligned priorities, and slow execution—leading to missed opportunities and stalled innovation. Join us to learn how ServiceNow Strategic Portfolio Management (SPM), using AI Agents on the AI Platform, empowers enterprises to:

- Prioritize and fund the most impactful initiative
- Build and maintain a dynamic investment roadmap aligned to strategy
- Accelerate value delivery for enterprise-wide transformation

Learn from the real-world success of Stellantis, whose product owner will share how their organization transformed value delivery with ServiceNow SPM. Get an exclusive live demo of Now Assist for SPM.  Don't miss this chance to see how you can transform your planning and accelerate outcomes that matter to your customers, your teams, and your bottom line.

Stellantis' business transformation with ServiceNow's AI-powered Strategic Portfolio Management

Join ServiceNow and leading IDC analyst Stephen Elliot for an exclusive on-demand webinar exploring the top FY26 technology trends shaping IT transformation. Designed for IT leaders and business decision-makers, this session delivers forward-looking insights into how AI will redefine workflows, drive operational efficiency, and accelerate enterprise innovation.

ServiceOps 2026: Planning for the Agentic AI and Autonomous IT Era

Discover how the integration of ServiceNow and New Relic can revolutionize your IT operations.

● Learn about the benefits of agentic AI in accelerating Mean Time to Resolution (MTTR) and enhancing incident management.
● Explore the agentic capabilities that enable proactive incident resolution and intelligent automation.
● Understand the value of data-driven transformation and how it empowers operators to manage incidents more effectively.

Join us for an insightful session that will help you leverage cutting-edge technology to improve your IT operations.

Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Don’t wait for the perfect CMDB to start delivering results that matter. 

In this session, you’ll see how customers are already cutting SSL risk in half, shrinking MTTR without shrinking their teams, and deploying AI they can actually trust — all on the same platform that’s built to take you further. These are quick wins you can measure in weeks, but they’re also the first milestones on a bigger Autonomous IT journey toward zero avoidable outages, zero governance gaps, and zero wasted effort. 
 
Whether your goal is to protect uptime, accelerate resolution, or unlock safe, governed AI, this webinar will show you how to start from where you are today and move toward the kind of IT scorecard your leadership will want to share.

From Reactive to Ready: Three AI-enabled Automations that Make the Most of your (imperfect) CMDB

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation.   

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.  

You’ll learn how to:   

-        Break down silos and unify AI agents across the business   

-        Move from reactive IT to proactive, self-healing systems   

-        Prioritize value in every AI use case to drive measurable outcomes   

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.

The future of IT: How CIOs lead with AI agents

As regulatory demands become more complex, staying audit-ready is vital for organizations across all industries. In “Regulatory Readiness: ITAM Solutions for Tomorrow's Audit & Compliance Needs,” ServiceNow ITAM and Risk product leaders share their expertise on how evolving regulatory requirements are informing asset management strategies. Discover how ServiceNow ITAM solutions help organizations streamline compliance, maintain data accuracy, and achieve centralized visibility for audits. Learn how to meet the needs of emerging mandates—from new data privacy laws to industry-specific regulations and environmental sustainability requirements—and how to proactively prepare for what’s ahead.

Podcast: Regulatory Readiness: ITAM Solutions for Tomorrow’s Audit & Compliance Needs

Automation is reshaping how organizations manage hardware, software, and cloud assets —minimizing manual effort, reducing audit and security risk, and unlocking real cost savings. In this episode, we unpack what integrated lifecycle management really looks like in practice, from request and procurement through deployment, optimization, and retirement. We explore the role of AI and emerging AI Agents, and we get real about the skills and career paths that modern ITAM pros can seize right now. You’ll also hear a quick maturity check to see where you stand versus your peers—and leave with practical actions you can implement with ServiceNow.

Unleashing Efficiency: How AI Automation Transforms Assets into Strategic Gold

Learn how CIOs and their teams can harness agentic AI to develop autonomous IT systems that drive better cost efficiencies, risk management, and portfolio planning.

Reduce technology costs with AI

Witness firsthand how autonomous IT and AIOps are transforming incident management and remediation through intelligent, proactive response.

Service and Ops resilience with AI

Learn how CIOs drive competitive advantage with agentic AI, using autonomous development tools that deliver business resilience, personalization, and smarter decisions.

The Agentic future of development

Leaders want to make an impact with Agents, but must do so confidently, responsibly, and with measurable results. Learn how in this thought leadership webinar.

Responsible AI, Real Results

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Join Charles Pelton (CIO.com) and German Bertot (ServiceNow) for a dynamic conversation on how agentic AI is revolutionizing IT asset management. Discover how AI-powered agents are streamlining workflows, enhancing employee productivity, and simplifying complex systems.

Explore the convergence of FinOps and SaaS management, and learn how AI is driving cultural and operational shifts to optimize cloud spending. The session also covers critical considerations around data governance, security, and platform interoperability.

The Intersection of AI and Asset Management

High-tech organizations today face significant hurdles—siloed project execution, resource constraints, and misaligned IT-business strategies. These challenges can slow innovation and hinder business growth. 

Join us as we discuss how ServiceNow Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) empower organizations to evolve from fragmented project delivery to scalable, productized service offerings. Our experts will share actionable insights on: 

- Breaking down silos and improving cross-functional collaboration 
- Optimizing resource allocation for maximum efficiency and profitability 
- Aligning IT initiatives with business goals for strategic impact 
- Reducing delivery risk and modernizing legacy systems 

Plus, join a live demo of AI Agents in SPM & EA in action—discover how they accelerate value and drive faster business transformation.

Breaking Barriers: Strategic Portfolio Management and Enterprise Architecture for High-Tech Transformation

Healthcare providers are under pressure—rising costs, workforce shortages, and aging tech make it harder than ever to keep up with compliance and still deliver exceptional patient care. These roadblocks don't just slow innovation; they threaten your ability to stay competitive.

Join us to see how Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) on the ServiceNow AI platform work together to help healthcare organizations!

- Focus investments on the initiatives that truly move the needle
- Modernize legacy systems to unlock new models of care
- Build agile, interoperable architectures that scale with you
- Reduce risk and strengthen compliance across every project

Plus, watch a live demo of AI Agents in action—see how they accelerate value and help you deliver transformation faster.

Unlocking Healthcare Transformation: Drive innovation, agility, and compliance

Connecting strategy with delivery is a key feature of ServiceNow's SPM tools. In this session, learn how we deploy these tools and embed AI experiences across the business to align and achieve common outcomes, deliver timely programs and products, and drive portfolio value for our investments.

Strategic Portfolio Management Roadmaps Our Business Transformation

ServiceNow empowers organizations to prioritize and fund key initiatives, develop a strategic roadmap for investments, communicate plans effectively, and track progress to drive customer value faster. Hear directly from ServiceNow's Digital Transformation Office about achieving success using Strategic Portfolio Management and AI Agents including 70% greater efficiency for product managers. Get an exclusive live demo of Now Assist for SPM.

Walk away with actionable insights on how to:

- Accelerate innovation: Leverage SPM and AI to prioritize initiatives and roadmap what matters.
- Enhance efficiency and user experiences with AI-driven solutions.
- Drive measurable success: Learn how ServiceNow’s own transformation has led to impactful results.

Join us to see how ServiceNow SPM can empower your organization to thrive in the digital era!

Transform your business with AI-driven Strategic Portfolio Management: A step-by-step guide

Join ServiceNow for an exclusive webinar that highlights the key findings from our third annual World of Work Survey, revealing why hybrid project delivery models are becoming the preferred choice for high-performing teams. This session will provide actionable strategies to help you integrate agile and traditional approaches for better innovation, agility, and outcomes. 

In this webinar, we’ll cover: 

- Why business leaders are increasingly choosing hybrid models
- How ServiceNow Strategic Portfolio Management (SPM) improves project outcomes
- Real-world examples of how organizations leverage hybrid project delivery methods to boost performance

Don’t miss out—reserve your spot and discover how this nuances approach can transform your project success. Register today!

Harnessing Hybrid Delivery for Better Business Outcomes

In today's dynamic business environment, the ability to align strategic planning with operational execution is critical for successful business transformation. In this webinar we will be exploring the pivotal role of Enterprise Architecture (EA) in driving effective business transformation. Discover how Enterprise Architecture, when seamlessly integrated with Strategic Portfolio Management, becomes the catalyst for innovation and agility.
We'll showcase how ServiceNow uniquely brings together EA and Strategic Portfolio Management, on the same platform as the operational CMDB, creating a system of action for enterprise architects. Learn how this empowers organizations to make data-driven architectural decisions, plan the future state, optimize resources, and accelerate delivery of the transformation roadmap. Whether you're an enterprise architect, strategist, or transformation leader, this session will provide actionable insights to enhance collaboration and deliver impactful outcomes.

Enterprise Architecture: The Key to Successful Business Transformation

Join us for this informative webinar, Plan and deliver GenAI initiatives and build AI governance with ServiceNow. Listen as ServiceNow product experts provide hands-on, real-world strategies that can help you achieve success with your generative AI initiatives by planning, delivering, and building trust with responsible AI solutions.

You’ll learn how ServiceNow SPM helps you:

- Plan and execute generative AI projects using clear roadmaps to ensure business alignment
- Achieve success by tracking progress and managing risks with trusted AI solutions
- Drive innovation fast, while upholding responsible AI practices to build customer trust

This is a must-watch event for anyone engaged in or planning generative AI initiatives. Watch now.

Plan and Deliver Gen AI Initiatives While Building Trust with Responsible AI

Join Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with ServiceNow.

From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day. 

Listen now to hear more about specific ServiceNow Gen AI features and how every persona can benefit.

Podcast:  Navigating the waters ahead of Gen AI

Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology.

With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success.

Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.

Podcast: Gen AI - the importance of strategy

About 70% of companies lack a cohesive strategy and roadmap for implementing AI. To implement AI successfully, particularly generative AI (GenAI), a strategic approach is required—but how do you start? Like any other strategic initiative, it comes down to setting the right objectives—and having the right technology in place to act on them. ServiceNow® Strategic Portfolio Management (SPM) is a key enabler for organizations looking to develop and implement a robust AI strategy. Powered by GenAI, SPM can help organizations like yours deliver AI benefits in three key areas: productivity, agility, and experience.

Managing Gen AI with SPM

How do you reduce costs and minimize risks? At ServiceNow, we have the answer: a tailored maturity model that offers a single platform for planning and managing assets and business application portfolios—so you gain savings and peace of mind. 

Join our upcoming webinar, The 3 phases to optimize tech spend, mitigate risk, and unify your teams around asset lifecycles. Our speakers will give you a demo of this ServiceNow single-platform solution, and will reveal best practices to help your organization: 

- Make decisions faster, and gain scalable results for business growth 
- Align teams for improved collaboration 
- Reduce costs and risks at scale 

Start a journey that brings your teams together to optimize tech spending and mitigate risk.

3 Phases to Optimize Tech Spend, Mitigate Risk, & Unify Teams Around Lifecycles

Join Newsha Sharif and Andy Jordan for the final part of our series on strategic planning. 

Delivering value with the PMO is a highly scrutinized process. PMOs have a number of critical functions in ensuring that strategic planning is effective and efficient, and that the planning results in a portfolio that can not only be delivered, but can also achieve the strategic goals of the organization.

Listen now to hear what those functions are, and how to deliver value in strategic planning with this important group.

Effective Strategic Planning with the PMO

Join Newsha Sharif and Andy Jordan for part two of our three part series on strategic planning. 

Operating environments are constantly evolving, with shifting customer expectations, emerging technological capabilities, and global competition all impacting the ability to maintain strategic plans. Organizations must therefore not only be willing and able to commit to continuous and adaptive planning, they must be able to change any aspect of the strategy lifecycle – plans, investments, work, etc. with minimal disruption and maximum effectiveness.

Join us now to hear from our experts what it takes to compete in this rapidly changing macroeconomic climate.

Embracing Adaptive Planning

Join Newsha Sharif and Andy Jordan as they dive into the rapidly evolving world of strategic planning.  

Though strategic planning has been in practice for quite some time, most organizations do not effectively utilize this process. The big question to answer is how do you remediate the main disconnect between establishment of goals/objectives and approval timelines?

Click play now to hear from our experts how organizations are improving strategic planning within their ranks.

Strategic Planning Done Right

Join Doug Page and Andy Jordan as they discuss the organizational actions that provide the biggest returns after gathering the right information.  

While accurate and complete analysis is essential, it doesn’t deliver the cost reductions that organizations need. That only happens when the analysis results in investments that are executed effectively and efficiently to achieve the required outcomes.

Listen now to hear from our experts how to ensure that cost optimization is truly being achieved.

Executing for Cost Savings

Join Doug Page and Andy Jordan on this podcast episode as they dive into the ways that enterprises are addressing company goals while also 
optimizing costs.

There are many different solutions in the marketplace when it comes to consolidating business applications. Selecting the right solutions and applications that both meet IT standards and provide best value is a task that can seem impossible at times. 

Listen now to hear from our experts how to create a cost-optimized and connected application environment.

Reducing Technology Costs

Join Doug Page and Andy Jordan on this podcast episode as they discuss how organizations are thinking of their priorities in order to minimize their costs.

The struggle for many companies in today's economy come down to disconnected cost management and enterprise planning strategies. With such a cautious outlook for the near future, being able to assist your customers spend more intelligently will prove to be a key differentiator.
Listen now to hear from our podcast guests on why planning in isolation is never a good idea, and be sure to join us next week for more on cost optimization.

Cost Optimization and Cost Management

o Hybrid methods can be easily applied to any team, of any size, on projects of any magnitude. That’s why hybrid is the single most popular approach to project delivery, and why high performing organizations are more likely to use them. Join our September webinar: World of work to learn:

-Why hybrid is the go-to methodology for organizations with a wide range of project types
-Why responding to change quickly means supporting multiple work delivery methods
-How ServiceNow Strategic Portfolio Management helps deliver the promise of hybrid

World of Work - Between agile and waterfall: new ways to deliver work

Application Portfolio Management enables enterprise architects to view the application landscape and how it ties to the business portfolio.  Watch how the new Enterprise Architecture Workspace ties into the CSDM and provides insights to view the entire application portfolio in one place.   

Learn: 
-How the home page displays the entire application, technology and business portfolio in one central location to provide insights 
-How to relate business applications with digital integrations 
-How CSDM and APM align to understand the lifecycle of the vendor for business applications

Application Portfolio Management & CDSM

Historically, project management offices, or PMOs, have spent a lot of time looking in the rear-view mirror.  They have concentrated on providing consolidated reporting about what has happened in the last period for the projects under their supervision, they have enforced process compliance and addressed other governance activities associated with project execution.  However, there has been an increasing trend in recent years to reimagine PMOs as forward looking, value focused bodies. Check out our on-demand webinar to hear more about the top questions being asked regarding the evolving PMO.

The Evolving PMO: Today's Top Questions

With the technology landscape rapidly changing, businesses need to adapt to evolving market conditions to ensure that the right infrastructure exists to support business strategy. But adding more applications to an already complex technology stack only causes application proliferation and wasted spend. Intelligently planning which applications enable business strategy and eliminating those that slow you down, saves on cost while accelerating business capabilities.

Watch a recording of the Application Portfolio Management Summit where you’ll hear directly from leading organizations on how they support business strategies, save cost, and eliminate inefficiencies and risk by leveraging ServiceNow - Application Portfolio Management.  Listen to an industry panel discussion about how companies are leveraging Application Portfolio Management and IT Asset Management to reduce cost, minimize risk, and increase utilization within their own organization. 
 
Learn how you can:
 
· Accelerate value delivery by focusing resources on applications and assets that drive the most value
· Reduce cost and risk by aligning strategic technology investments to make the right decisions quickly and confidently
· Leverage an enterprise-wide view into all applications to build clearly defined, continuously adaptable roadmaps and plans

Application Portfolio Management Summit

Typical project management methodologies use governance to produce a specific deliverable tied to a product/service. But as market conditions and priorities constantly shift, modern Project Management Offices (PMOs) now focus on product management or the continuous delivery of a product/service, with outcomes directly linked to strategic goals. In this webinar, hear how ServiceNow's IT PMO uses our own technology, ServiceNow Strategy Portfolio Management (SPM), to take an Agile-based product management approach that improves project and portfolio management and delivery speed.

How we continuously deliver value by moving from project to product

According to Gartner, “by 2025, 70% of digital investments will fail to deliver the expected business outcomes in the absence of a strategic portfolio management approach.” Many organizations could benefit from migrating to this approach, and aligning it with their day-to-day work, which creates outcomes that drive business value.

Join us for a highly informative webinar, Strategic Portfolio Management – the framework for success, where we’ll explain the advantages of this Strategic Portfolio Management (SPM) approach. With SPM, you can:

- See and fund what matters most
- Compare scenarios
- Build an investment roadmap
- Communicate plans from a central strategic hub
- View spending and progress on initiatives across your organization

Don’t miss this opportunity to revamp your strategic plan—and drive better strategic outcomes.

Speakers:
Jim Tisch, product marketing director, ServiceNow
Andy Jordan, president, Roffensian Consulting SA
Doug Page, senior principal product manager, ServiceNow

Strategic Portfolio Management – the framework for success

Hybrid project management enables experienced project managers to combine elements of traditional and Agile methods to create a custom approach to deliver work that is optimal for every situation. That’s why hybrid is the single most popular approach to project delivery and why high performing organizations are more likely to use them. Watch our on-demand webinar:  Why top organizations use hybrid project management to learn more.

Why top organizations use hybrid project management

Put AI to Work with Strategic Portfolio Management and Enterprise Architecture

Learn how business users, product managers, project managers and delivery teams can drive value faster with Now Assist for SPM! See how you can intelligently summarize product feedback and automatically generate related epics and stories; transform collaborative document management; schedule AI-generated emails with your project summary; and effortlessly submit new demands through an intuitive conversational interface.

SPM Academy: Now Assist and AI Agents for SPM

ServiceNow

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Portfolio Management

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Generative AI

IT as a Service

Strategic Portfolio Management

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

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SPM Academy: Now Assist and AI Agents for SPM

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