Name: Transform IT Operations with ITOM Agentic Workflows and AIOps LEAP
Start: 2025-07-17T18:00:00Z
End: 2025-07-17T18:00:30.000Z
Location: BrightTALK
Rating: 5

With ServiceNow AI agents, you can establish a Service Operations foundation, take control of your assets, and align work across your portfolio. You’ll drive greater efficiency, reliance, and innovation with intelligent workflows, resulting in optimized services, processes, and experiences for your employees and customers. 

Join us for an insightful webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities, including strategic planning, demand management, project management, and resource management. Discover how they've standardized processes and ensured that all approved work is realistically scoped with effective staffing plans. The ECU Health team will highlight the routines they employ with stakeholders to precisely capture the requirements needed for success. Attendees will gain valuable insights through real-world examples of their processes and how they leverage SPM to drive executive decisions and achieve measurable outcomes. 

Key takeaways:
- Learn how ECU Health integrates strategy, demand, scoping, and resource planning within their SPM framework. 
- Understand their approach to prioritizing work and aligning staffing with realistic plans. 
- Explore the standardized processes they use with stakeholders to capture requirements and drive successful execution. 
- Discover how they collaborate with executives to drive measurable outcomes through SPM.

Strategic Portfolio Management in Action - A Case Study with ECU Health

Discover how ServiceNow is transforming enterprise app development with vibe coding—a natural language–driven approach that turns ideas into secure, enterprise-ready apps faster than ever. Hear directly from a customer on how they’re using the ServiceNow AI Platform to accelerate innovation, maintain governance, and deliver real business impact. Learn how AI-infused governance and automation can help you align app strategy with business goals, speed time-to-value, and scale transformation across your organization.

AI-powered development tools using automation and low-code

Enterprise architecture (EA) is evolving into a strategic powerhouse—especially when powered by AI. This podcast explores how EA on the ServiceNow platform connects business capabilities, tech assets, and strategic goals with intelligence and automation. We’ll highlight how EA integrates with other ServiceNow products like SPM, ITAM, ITOM, and CMDB to create a unified, data-driven foundation for smarter decisions. Plus, we’ll showcase how Now Assist accelerates insights and empowers architects and leaders to drive agile transformation.

Architecting the Future: Unlocking Enterprise Value with the ServiceNow AI Platform

Adapting SPM for the future means cultivating practices that evolve alongside shifting business strategies and organizational needs. This podcast delves into how continuous refinement, the right value indicators, and a culture of strategic alignment keep portfolio management resilient and impactful. Listeners will discover ways to embed adaptability, measure long-term value, and foster enterprise-wide portfolio thinking. We will also highlights practical steps for ensuring SPM remains a dynamic driver of sustained success.

Future-Proofing Your Portfolio: Sustaining SPM Over Time

Establishing value in Strategic Portfolio Management centers on connecting organizational strategy to real, measurable outcomes while fostering alignment and transparency. The podcast explores how frameworks like NowValue help organizations clarify their “why,” map objectives to capabilities, and sustain value through effective governance and continuous measurement. Listeners will hear how SPM transforms both tangible results and the broader business narrative. Ultimately, the discussion highlights how a value-driven approach empowers teams to drive lasting impact and business transformation.

Measuring What Matters: Establishing Value for SPM

In today’s fast-changing landscape, how can organizations confidently drive transformation and ensure every initiative delivers value? Many struggle with fragmented planning, misaligned priorities, and slow execution—leading to missed opportunities and stalled innovation. Join us to learn how ServiceNow Strategic Portfolio Management (SPM), using AI Agents on the AI Platform, empowers enterprises to:

- Prioritize and fund the most impactful initiative
- Build and maintain a dynamic investment roadmap aligned to strategy
- Accelerate value delivery for enterprise-wide transformation

Learn from the real-world success of Stellantis, whose product owner will share how their organization transformed value delivery with ServiceNow SPM. Get an exclusive live demo of Now Assist for SPM.  Don't miss this chance to see how you can transform your planning and accelerate outcomes that matter to your customers, your teams, and your bottom line.

Stellantis' business transformation with ServiceNow's AI-powered Strategic Portfolio Management

Join ServiceNow and leading IDC analyst Stephen Elliot for an exclusive on-demand webinar exploring the top FY26 technology trends shaping IT transformation. Designed for IT leaders and business decision-makers, this session delivers forward-looking insights into how AI will redefine workflows, drive operational efficiency, and accelerate enterprise innovation.

ServiceOps 2026: Planning for the Agentic AI and Autonomous IT Era

Discover how the integration of ServiceNow and New Relic can revolutionize your IT operations.

● Learn about the benefits of agentic AI in accelerating Mean Time to Resolution (MTTR) and enhancing incident management.
● Explore the agentic capabilities that enable proactive incident resolution and intelligent automation.
● Understand the value of data-driven transformation and how it empowers operators to manage incidents more effectively.

Join us for an insightful session that will help you leverage cutting-edge technology to improve your IT operations.

Using Agentic AI and Intelligent Observability to Reduce MTTR for IT Operations

Don’t wait for the perfect CMDB to start delivering results that matter. 

In this session, you’ll see how customers are already cutting SSL risk in half, shrinking MTTR without shrinking their teams, and deploying AI they can actually trust — all on the same platform that’s built to take you further. These are quick wins you can measure in weeks, but they’re also the first milestones on a bigger Autonomous IT journey toward zero avoidable outages, zero governance gaps, and zero wasted effort. 
 
Whether your goal is to protect uptime, accelerate resolution, or unlock safe, governed AI, this webinar will show you how to start from where you are today and move toward the kind of IT scorecard your leadership will want to share.

From Reactive to Ready: Three AI-enabled Automations that Make the Most of your (imperfect) CMDB

AI is no longer experimental—it’s redefining how IT operates. But for CIOs and other technology leaders, the real challenge lies in converting siloed initiatives into enterprise-wide transformation.   

In this exclusive session, Kellie Romack, ServiceNow’s Chief Digital Information Officer, reveals how ServiceNow is running Autonomous IT across the organization—delivering tangible results like 87% of IT support interactions resolved by AI.  

You’ll learn how to:   

-        Break down silos and unify AI agents across the business   

-        Move from reactive IT to proactive, self-healing systems   

-        Prioritize value in every AI use case to drive measurable outcomes   

Don’t wait for the perfect moment—get the playbook to start your Autonomous IT journey today.

The future of IT: How CIOs lead with AI agents

Automation is reshaping how organizations manage hardware, software, and cloud assets —minimizing manual effort, reducing audit and security risk, and unlocking real cost savings. In this episode, we unpack what integrated lifecycle management really looks like in practice, from request and procurement through deployment, optimization, and retirement. We explore the role of AI and emerging AI Agents, and we get real about the skills and career paths that modern ITAM pros can seize right now. You’ll also hear a quick maturity check to see where you stand versus your peers—and leave with practical actions you can implement with ServiceNow.

Unleashing Efficiency: How AI Automation Transforms Assets into Strategic Gold

Learn how CIOs and their teams can harness agentic AI to develop autonomous IT systems that drive better cost efficiencies, risk management, and portfolio planning.

Reduce technology costs with AI

Witness firsthand how autonomous IT and AIOps are transforming incident management and remediation through intelligent, proactive response.

Service and Ops resilience with AI

Learn how CIOs drive competitive advantage with agentic AI, using autonomous development tools that deliver business resilience, personalization, and smarter decisions.

The Agentic future of development

Leaders want to make an impact with Agents, but must do so confidently, responsibly, and with measurable results. Learn how in this thought leadership webinar.

Responsible AI, Real Results

Discover how agentic AI powers resilient IT & service operations with predictive, self-healing systems that balance agility and control for CIOs and their teams.

Creating the next chapter of Service and Ops resilience with AI

Join Charles Pelton (CIO.com) and German Bertot (ServiceNow) for a dynamic conversation on how agentic AI is revolutionizing IT asset management. Discover how AI-powered agents are streamlining workflows, enhancing employee productivity, and simplifying complex systems.

Explore the convergence of FinOps and SaaS management, and learn how AI is driving cultural and operational shifts to optimize cloud spending. The session also covers critical considerations around data governance, security, and platform interoperability.

The Intersection of AI and Asset Management

High-tech organizations today face significant hurdles—siloed project execution, resource constraints, and misaligned IT-business strategies. These challenges can slow innovation and hinder business growth. 

Join us as we discuss how ServiceNow Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) empower organizations to evolve from fragmented project delivery to scalable, productized service offerings. Our experts will share actionable insights on: 

- Breaking down silos and improving cross-functional collaboration 
- Optimizing resource allocation for maximum efficiency and profitability 
- Aligning IT initiatives with business goals for strategic impact 
- Reducing delivery risk and modernizing legacy systems 

Plus, join a live demo of AI Agents in SPM & EA in action—discover how they accelerate value and drive faster business transformation.

Breaking Barriers: Strategic Portfolio Management and Enterprise Architecture for High-Tech Transformation

As enterprises scale and digital complexity grows, traditional IT operations struggle to keep up with the demands of speed, reliability, and efficiency. This session explores how AIOps—Artificial Intelligence for IT Operations—enables organisations to transform their IT environments into agile, intelligent, and self-healing systems. By combining machine learning, real-time analytics, and automated remediation, AIOps reduces incident response times, prevents outages, and empowers teams to shift from reactive firefighting to proactive innovation.



Attendees will learn how leading enterprises are leveraging AIOps to modernise their operations, enhance service delivery, and build resilience in an increasingly dynamic digital landscape.

Transforming IT Ops with AIOps for Agile, Smart, and Resilient Enterprises

As digital ecosystems grow increasingly intricate and interdependent, IT operations teams find themselves navigating a labyrinth of complexity while stakeholders demand flawless performance. Traditional reactive approaches to IT operations are proving insufficient, with technical issues costing organisations an average of $5,600 per minute in lost productivity and revenue.

The integration of artificial intelligence, generative AI, and autonomous agents represents a major shift in operational resilience. By implementing intelligent frameworks that can identify issues, understand their origins, and autonomously resolve problems across IT and business systems, organizations can transform from reactive firefighting to proactive management. This evolution requires fundamental changes in how enterprises approach automation, cross-system data integration, and operational culture—but delivers dramatic improvements in system reliability, cost efficiency, and business alignment.

Join Guru Rajaram and Rajib Deb from Deloitte's AI & Data practice to explore how reimagined IT operations can drive measurable business value through proactive, resilient systems.

Key Takeaways:

- Understand the architectural components of AI-powered operations frameworks that enable autonomous issue detection and resolution
- Learn practical strategies for implementing intelligent automation that scales across enterprise systems
- Discover approaches for integrating generative and agentic AI capabilities into existing operational workflows
- Explore methods for measuring business impact and ROI of advanced IT operations
- Gain insights into the organizational and cultural changes needed to successfully adopt AI-driven operations

Intelligent ITOps: Harnessing AI and Automation for Resilient Enterprise Systems

In a world where minutes of downtime translate to millions in losses, the elusive promise of self-healing IT systems remains the holy grail for operations teams everywhere. The promise of AIOps to transform IT operations through intelligent automation has created significant market buzz, yet many implementations fail to deliver expected outcomes because they overlook the critical foundation: high-quality data and mature ITSM processes.

Today's IT leaders face mounting pressure to demonstrate value through automation while navigating a landscape filled with vendor hype and unrealistic expectations. This session cuts through the noise to reveal how successful AIOps implementations depend on addressing fundamental data quality challenges before automated remediation can become reality. By understanding the interdependencies between your ITSM framework and AIOps capabilities, you'll learn practical strategies to build a sustainable foundation for truly proactive operations that deliver measurable business value.

Discover how to transform your IT operations by building the right data foundation for effective AIOps-driven remediation.

Key Takeaways:

- Understand the critical data quality dimensions (completeness, accuracy, governance) that determine AIOps success or failure in automated remediation scenarios
- Learn practical methods to assess your organization's AIOps readiness and identify specific data improvements needed before implementation
- Discover strategies to align ITSM processes with AIOps capabilities to create a seamless remediation workflow
- Walk away with a practical framework for building organizational alignment around data quality as the foundation for successful automated remediation

Proactive Remediation: The ITSM-AIOps Integration Advantage

In the labyrinth of modern enterprise technology, AIOps often feels like a mystical black box -- powerful, yet frustratingly opaque. Over the last two decades we have all watched countless promising technologies get sidelined not because they lack potential, but because leadership can't see inside the mechanism.

This session from industry thought leader Gael Decoudu isn't another technical deep-dive. It's a pragmatic roadmap for transforming AIOps from an intimidating technological black box into a strategic business asset that speaks the language of value, risk mitigation, and organizational efficiency.

Key Takeaways
- Learn practical translation frameworks that convert technical AIOps metrics into business value language that resonates with leadership. 
- Discover the four critical layers of AIOps explainability and how to implement them within your organization's unique culture. 
- See examples of how successful organizations transformed "black box" AI technologies into transparent business assets. 
- Get a phased implementation roadmap for building an explainability practice that scales across your enterprise. 
- Walk away with actionable communication strategies that help technical teams articulate AIOps value in terms of performance impact, risk mitigation, and operational efficiency.

From Black Box to Business Buy-In: Making AIOps Explainable for Enterprise-Wide Adoption

Agentic AI is reshaping how enterprises operate—ushering in systems that act with autonomy, learn dynamically, and support faster, smarter decision-making. But with this power comes complexity. In this discussion, leaders from LogicMonitor and WWT unpack what Agentic AI means for the IT enterprise today—and how IT leaders can prepare. We will explore how to evaluate your organization’s Agentic AIOps maturity, assess the fit of AI partners, and implement agentic AI with the right balance of oversight and autonomy. 

Join us to learn how IT and AI leaders are navigating this new era with confidence. We will explore:

•What makes Agentic AIOps different and more actionable
•How to assess Agentic AIOps readiness and drive adoption
•Real world customer case studies in production

Agentic AIOps in Action: How LogicMonitor and WWT See Enterprises Preparing for Autonomous IT Agents

The tsunami of data overwhelming IT operations has exposed a critical flaw in our approach: analyzing more data faster doesn't deliver better business outcomes. Forward-thinking enterprises are pivoting from data-centric to outcomes-driven AIOps strategies—where success is measured not by the insights generated, but by the tangible business results achieved through anticipatory operations.

Implementing post-AI Quantum technologies presents a number of significant challenges, from integration with legacy systems to establishing new governance frameworks for ethical use. However, organizations that successfully navigate this transition gain unprecedented capabilities to anticipate disruptions before they occur, dynamically adapt to emerging threats, and transform operational resilience into competitive advantage. This paradigm shift requires rethinking how we evaluate, deploy, and measure the impact of advanced AI technologies within enterprise environments.

In this session, Dr.-Prof.-Eng. Yogesh Malhotra, Founder, Chairman & CEO of Global Risk Management Network LLC and AWS Quantum Valley™ US Air Force-Pentagon MVP, explores how outcomes-driven AIOps transforms enterprise agility in the post-Quantum-GenAI era.

Key Takeaways:
- Master the transition from data-driven to outcomes-driven AIOps.
- Overcome key implementation challenges for post-AI Quantum technologies.
- Develop more trustworthy AI models through human-centered, meaning-aware approaches.
- Enhance operational resilience through anticipatory rather than merely predictive systems.
- Create a strategic roadmap for measuring outcomes-based success in your AIOps initiatives.

Beyond Prediction: Outcomes-Driven AIOps for Enterprise Agility

AI is the current hot topic, but what is AIOps? In this session, we'll cut through the hype to define AIOps, how it can help you and how to get started. With real-world examples of how businesses succeed using Splunk's AIOps capabilities, we'll discuss applying AI and ML to accelerate incident response, reduce MTTD and MTTR, cut costs and empower teams with the tools they need to make decisions quickly.

AIOps - How Observability Can Help You

Accelerating the Enterprise with AIOps

ITOM Agentic Workflows and AIOps LEAP leverage advanced AI to optimize AIOps workflows, reduce MTTR, and drive business impact. ITOM AI Agents autonomously triage alerts, investigate issues, suggest remediations, and take action—accessible through real-time collaboration via NowAssist or full task automation. This agentic model leverages agent-to-agent communication to integrate seamlessly with third-party APM and observability AI tools, breaking down data silos and reducing swivel-chair operations to accelerate incident resolution.

Join this webinar to learn how to empower your business with AI-driven efficiency to lower costs, foster innovation, and stay competitive in today’s fast-paced digital world.

Transform IT Operations with ITOM Agentic Workflows and AIOps LEAP

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Transform IT Operations with ITOM Agentic Workflows and AIOps LEAP

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