Future-Proofing Financial Services with Integrated Customer Experiences

Presented by

Michael Barnes VP, RESEARCH DIRECTOR, FORRESTER

About this talk

COVID-19 has redefined how financial institutions and consumers operate. Hybrid experiences are a given and digital now sits at the heart of the organisation. While cloud-first has become the baseline, it’s just the starting point. To deliver seamless experiences, financial institutions must truly embrace customer obsession—building an enterprise-wide operating model around the customer. Join our session to discover how you can overcome key financial service industry challenges: - Define your future-fit tech strategy to be adaptive, creative and resilient to ongoing change, amongst the rise of neo-banks and start-ups. - How financial institutions can consolidate multiple tech platforms to alleviate tech debt and respond to new players & products and customer expectations. - Manage compliance and risks from mergers & acquisitions by connecting existing payment, reporting and customer systems to achieve a single source of truth. - How to integrate customer experiences to existing data and processes, and increase response times, especially with the long mortgage and credit processing, due to high volumes in lockdowns. - The role of iPaaS and how it enables IT to drive customer value delivery across your organisation.

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