Hi [[ session.user.profile.firstName ]]

Friendly Fraud: How Trust & Safety Experts Win Disputes

In this webinar you'll learn, what common friendly fraud chargebacks are, especially in the wake of COVID-19 and the best way to win them and how the Sift Console can be used effectively as compelling evidence.
Recorded May 20 2020 61 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Brittany Allen and Michelle Arguelles
Presentation preview: Friendly Fraud: How Trust & Safety Experts Win Disputes

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Fraud and Retail E-commerce: Prepping Trust and Safety Teams for an Unpredictabl Recorded: Oct 15 2020 58 mins
    Jane Lee and Leanna Nazzisi
    When it comes to fighting fraud during this year’s holiday season—a time when, any other year, e-commerce would likely be booming and fraudsters would be after the usual targets—all we can really expect is change. Now more than ever it is important to be proactive with your trust and safety approach.

    Join us to hear tips and tricks for combatting unpredictable fraud, best practices to prepare your trust and safety teams, and current trends we are seeing to help you prepare.
  • Taking a Digital Trust & Safety Approach to Grow Your E-commerce Business Recorded: Oct 13 2020 59 mins
    Jeff Sakasegawa and Brent Peterson
    Over the last couple of months, e-commerce and digital adoption of services has surged. With that increase in use, comes an increase in fraud. E-commerce businesses are now asking the question, how do I continue to grow and maintain my bottom line without increasing my risk of fraud?

    Adapting to a Digital Trust & Safety fraud approach, can help e-commerce businesses do just that. Hear from the experts the most recent research in e-commerce trends, what the winners are doing, and why they are doing it.
  • Digital Trust&Safety: The next big thing for luxury e-commerce fraud management Recorded: Sep 28 2020 47 mins
    Jeff Sakasegawa and Rachel Buillet
    COVID-19 has accelerated the adoption of technology in all spaces, including luxury retail. In order to maintain the in-store experience that luxury stores have mastered, omnichannel and other digital strategies have been adopted to bridge the gap between in-store and online. Unfortunately, fraudsters have found ways to exploit those efforts, including card not present fraud. With a digital trust & safety approach, luxury retailers can grow their digital presence without being held back by fraud.

    In this webinar you will learn:
    The current trends in E-commerce and the challenges that luxury retailers face.
    Hear from the experts techniques on how to combat chargebacks, false positives and repeat returns.
    What digital trust & safety is and how you can leverage it to grow your business and protect your bottom line.
  • Account Takeover Toolbox: Using Security Notifications and 2FA to stop ATOs Recorded: Sep 8 2020 41 mins
    Lewis Gunter and Jane Lee
    Businesses in all verticals are experiencing a rise in account abuse, more specifically account takeover. The question now is, how do you prevent account takeover without creating a bad experience for your non-fraudulent customers?

    Now more than ever businesses should consider adopting a Digital Trust & Safety solution that is capable of stopping account takeover attempts while providing a frictionless user experience. Hear from the experts on the front line how two-factor authentication and security notifications can protect your user base and grow your business.
  • Take Fraud Off the Menu: Grow and Protect Your Business with DT&S Recorded: Sep 3 2020 51 mins
    Jeff Sakasegawa, Trust and Safety Architect at Sift | Jim Payne, Sr. Manager, Product Marketing at Sift
    In an era when more and more transactions are happening online, an important question for quick-service restaurants is how to remain quick and convenient while still protecting against fraud. How can these restaurants implement comprehensive IT governance, risk and compliance strategies?

    This webinar will explore:
    - Ways to create seamless experiences
    - How to build customer loyalty programs
    - How to protect the bottom line while keeping fraudsters at bay
  • Content Abuse and the Fraud Economy Recorded: Sep 1 2020 62 mins
    Geoff Huang, VP Product & Product Marketing at Sift | Kevin Lee, Trust and Safety Architect at Sift
    E-commerce and digital adoption of services has surged over the last several months. With that increase in use, comes an increase in fraud. More specifically, content abuse like spams and scams in user-generated content––can lead to brand abandonment, data breaches, and considerable financial loss.

    Now more than ever, companies need a plan to protect themselves with comprehensive IT governance, risk and compliance strategies.

    Join us in our webinar as our experts share their knowledge and strategies on how to protect customers from spam, scams, and other harmful content without sacrificing growth or great user experiences.
  • How Account Abuse Became Fraud's New Normal and How You Can Stop It Recorded: Aug 18 2020 61 mins
    Jeff Sakasegawa and Dan Jiao
    The mobilization and digitization of traditionally “in person” services (like checking/savings accounts, restaurant takeout, or taxi hailing) has dramatically evolved; unfortunately so have the fraudsters. Account abuse, from onboarding to account takeover (ATO), is a universal problem for companies in all industries.

    The introduction of dynamic fraud protection, and the utilization of 3rd party data to make informed decisions quickly, allows for a flawless customer experience while stopping fraud in its tracks. Watch this webinar with Sift and Ekata to learn how your company can battle challenges like promo abuse, ATO, and synthetic identities to retain and grow your user base.
  • Lessons in Fraud From the Front Line: Fighting back with machine learning. Recorded: Aug 11 2020 32 mins
    Kevin Lee and Nishil Patel
    During the global pandemic, online finance, banking and crypto have surged. This has accelerated the adoption of online consumer services in the financial world and created opportunities for fraudsters to flourish as companies race to keep up with consumer needs.
  • Combat Malicious Behavior, Account Takeover and BOPIS Fraud in the New Normal Recorded: Aug 4 2020 60 mins
    Kevin Lee and Michelle Arguelles
    As businesses have opened up again and acclimated to the new normal, some old pain points have begun to pop up again. Account takeovers and all variations of financial fraud like chargebacks and returns abuse continue to be on the rise. What tools are industry leading companies deploying today to fight back? In this webinar we’ll learn from experts that have built abuse teams and organizations at companies like Facebook, WePay, Google and Square on how they approach risk, fraud, trust and safety.
  • COVID-19 Chargebacks: where we find ourselves now Recorded: Jul 28 2020 62 mins
    Suresh Dakshina, Co-Founder and President at Chargeback Gurus | Jeff Sakasegawa, Trust and Safety Architect at Sift
    Novel coronavirus has given rise to unprecedented fraud and chargeback rates around the world. While certain industries struggle to exist, all industries have been impacted in one manner or another. In this video we discuss trends observed in the wake of COVID19 and educate merchants on the path to recovery from fraud and chargebacks.

    In this webinar, you will learn:

    Insights from industry experts on current COVID-19 fraud trends and the top reasons behind chargebacks

    How “COVID vultures” are taking advantage of the current world environment for economic gain

    Updates on the card networks’ dispute monitoring programs

    Best practices on fraud prevention and chargeback management to help you through uncertain times and into the future
  • Fraud’s New Normal: Finding Predictability in Unpredictable Times Recorded: Jul 22 2020 47 mins
    Kaity Reagle, Head of Trust and Safety, Harry's | Jeff Sakasegawa, Trust and Safety Architect, Sift
    In these uncertain times, businesses are playing catch-up and adapting to volatile, rapidly-evolving circumstances. Erratic consumer behaviors, new fraud vectors, and fluctuations in order volume have become new challenges.
  • A New Fraud Landscape: Navigating Online Fraud in the Wake of Global Disruption Recorded: Jul 16 2020 58 mins
    Don Bush, VP of Public Engagement at Chargebacks911 | Jeff Sakasegawa, Trust and Safety Architect at Sift
    Merchants of all types should plan to join us for this interactive webinar with Chargebacks911 VP of Public Engagement Don Bush and Sift Trust and Safety Architect Jeff Sakasegawa. We’ll be taking your questions and offering insight on how you can maximize your fraud prevention strategy to lower chargebacks and increase revenue.
  • Measuring ATO: Fight the fastest growing type of fraud Recorded: Jul 14 2020 53 mins
    Lewis Gunter, Sr. Product Marketing Manager, Sift | Kevin Lee, Trust and Safety Architect, Sift
    Account takeover (ATO) attacks can strike at any time. Unfortunately, many companies struggle with defending against and preventing damage from this type of fraud. Leading businesses recognize the need to protect their users’ accounts from bad actors, but often struggle to quantify just how big their ATO problem is or what strategies they can implement to stop attacks before they impact their customers. So what can a business do to prepare for ATO attempts? What tools can you use to not only identify when ATO is happening, but to put an end to those attacks before trusted users accounts are compromised?
  • PSD2: The Good, the Bad and the Costly Recorded: Jul 9 2020 60 mins
    Jeff Sakasegawa, Trust & Safety Architect at Sift and Michelle Arguelles, Senior Product Marketing Manager at Sift
    The Second Payments Services Directive (PSD2) is a step toward more open and secure online payments, but it presents merchants with new challenges. To keep revenue high under PSD2, merchants should adopt a Digital Trust & Safety strategy that simultaneously stops fraud, maximizes exemptions, and minimizes friction.

    Watch this webinar to learn:
    -What PSD2 is and how it affects merchants
    -What you should do to keep revenue high
    -How to develop a smart action plan for PSD2
  • A Rapidly Changing Fraud Landscape Recorded: Jul 8 2020 22 mins
    Geoff Huang, Vice President of Product, Sift
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    In this webinar learn how to apply a Digital Trust & Safety mindset to your business strategy and drastically reduce payment fraud, ATO, and promo abuse
  • Friendly Fraud in Europe: How to win chargeback disputes Recorded: Jun 30 2020 61 mins
    Michelle Arguelles and Brittany Allen
    Fighting friendly fraud chargebacks has always been a major pain point for merchants, and COVID-19 has made it an even more urgent problem. Europe has many unique conditions that make some chargebacks very difficult to fight—but with the right tools and tactics in place, trust and safety experts can win even the most challenging disputes.
  • Friendly Fraud: How Trust & Safety Experts Win Disputes Recorded: May 20 2020 61 mins
    Brittany Allen and Michelle Arguelles
    In this webinar you'll learn, what common friendly fraud chargebacks are, especially in the wake of COVID-19 and the best way to win them and how the Sift Console can be used effectively as compelling evidence.
  • Fraud Trends 2020: What to Expect Recorded: Apr 28 2020 31 mins
    Jacqueline Hart and Brittany Allen
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    In this webinar learn why payment fraud jumped 76% last year, and whether your industry is a top target for fraudsters.
  • Introducing Insult Monitor: The Only Way to Fix False Positives Recorded: Apr 28 2020 18 mins
    Michelle Arguelles
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    Watch this webinar to learn how Sift has taken on one of fraud prevention’s most frustrating and pervasive problems with Insult Monitor — a first-of-its-kind feature that helps you eliminate false positives for good.
  • Fake Reviews: The Path to Brand Abandonment Recorded: Apr 27 2020 24 mins
    Kevin Lee and Wendy Roberts
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    In this webinar you will learn how fraud damages a lot more than just your brand reputation, and what you can do to keep customers loyal and protected.
Sift empowers companies of all sizes to unlock revenue without risk.
Sift, formerly Sift Science, is the leader in Digital Trust & Safety, empowering companies of all sizes to unlock revenue without risk. Sift prevents fraud with industry-leading technology and expertise, an unrivaled global data network, and a commitment to building long-term partnerships with our customers. Twitter, Airbnb, and Twilio rely on Sift to stay competitive and secure.

Diverse data fuels our technology and community. We partner with industry leaders to deliver end-to-end solutions for our customers. It's simple, we make better decisions as a business when we can harness diversity in thought, experience, data, and background. Sift is working toward building a team that represents the world-wide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day, so we can Win as One Team.

Visit us at Sift.com and follow us on Twitter @GetSift.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Friendly Fraud: How Trust & Safety Experts Win Disputes
  • Live at: May 20 2020 4:00 pm
  • Presented by: Brittany Allen and Michelle Arguelles
  • From:
Your email has been sent.
or close