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Friendly Fraud: How Trust & Safety Experts Win Disputes

In this webinar you'll learn, what common friendly fraud chargebacks are, especially in the wake of COVID-19 and the best way to win them and how the Sift Console can be used effectively as compelling evidence.
Recorded May 20 2020 61 mins
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Presented by
Brittany Allen and Michelle Arguelles
Presentation preview: Friendly Fraud: How Trust & Safety Experts Win Disputes

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  • Fraud’s New Normal: Finding Predictability in Unpredictable Times Jul 22 2020 4:00 pm UTC 47 mins
    Jeff Sakasegawa, Trust and Safety Architect, Sift | Kaity Reagle, Head of Trust and Safety, Harry's
    In these uncertain times, businesses are playing catch-up and adapting to volatile, rapidly-evolving circumstances. Erratic consumer behaviors, new fraud vectors, and fluctuations in order volume have become new challenges.
  • A New Fraud Landscape: Navigating Online Fraud in the Wake of Global Disruption Jul 16 2020 3:00 pm UTC 58 mins
    Jeff Sakasegawa and Don Bush
    Merchants of all types should plan to join us for this interactive webinar with Chargebacks911 VP of Public Engagement Don Bush and Sift Trust and Safety Architect Jeff Sakasegawa. We’ll be taking your questions and offering insight on how you can maximize your fraud prevention strategy to lower chargebacks and increase revenue.
  • Measuring ATO: Fight the fastest growing type of fraud Jul 14 2020 3:00 pm UTC 53 mins
    Lewis Gunter, Sr. Product Marketing Manager, Sift | Kevin Lee, Trust and Safety Architect, Sift
    Account takeover (ATO) attacks can strike at any time. Unfortunately, many companies struggle with defending against and preventing damage from this type of fraud. Leading businesses recognize the need to protect their users’ accounts from bad actors, but often struggle to quantify just how big their ATO problem is or what strategies they can implement to stop attacks before they impact their customers. So what can a business do to prepare for ATO attempts? What tools can you use to not only identify when ATO is happening, but to put an end to those attacks before trusted users accounts are compromised?
  • PSD2: The Good, the Bad and the Costly Jul 9 2020 6:00 pm UTC 60 mins
    Jeff Sakasegawa, Trust & Safety Architect at Sift and Michelle Arguelles, Senior Product Marketing Manager at Sift
    The Second Payments Services Directive (PSD2) is a step toward more open and secure online payments, but it presents merchants with new challenges. To keep revenue high under PSD2, merchants should adopt a Digital Trust & Safety strategy that simultaneously stops fraud, maximizes exemptions, and minimizes friction.

    Watch this webinar to learn:
    -What PSD2 is and how it affects merchants
    -What you should do to keep revenue high
    -How to develop a smart action plan for PSD2
  • A Rapidly Changing Fraud Landscape Jul 8 2020 3:00 pm UTC 22 mins
    Geoff Huang, Vice President of Product, Sift
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    In this webinar learn how to apply a Digital Trust & Safety mindset to your business strategy and drastically reduce payment fraud, ATO, and promo abuse
  • Friendly Fraud in Europe: How to win chargeback disputes Recorded: Jun 30 2020 61 mins
    Michelle Arguelles and Brittany Allen
    Fighting friendly fraud chargebacks has always been a major pain point for merchants, and COVID-19 has made it an even more urgent problem. Europe has many unique conditions that make some chargebacks very difficult to fight—but with the right tools and tactics in place, trust and safety experts can win even the most challenging disputes.
  • Friendly Fraud: How Trust & Safety Experts Win Disputes Recorded: May 20 2020 61 mins
    Brittany Allen and Michelle Arguelles
    In this webinar you'll learn, what common friendly fraud chargebacks are, especially in the wake of COVID-19 and the best way to win them and how the Sift Console can be used effectively as compelling evidence.
  • Fraud Trends 2020: What to Expect Recorded: Apr 28 2020 31 mins
    Jacqueline Hart and Brittany Allen
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    In this webinar learn why payment fraud jumped 76% last year, and whether your industry is a top target for fraudsters.
  • Introducing Insult Monitor: The Only Way to Fix False Positives Recorded: Apr 28 2020 18 mins
    Michelle Arguelles
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    Watch this webinar to learn how Sift has taken on one of fraud prevention’s most frustrating and pervasive problems with Insult Monitor — a first-of-its-kind feature that helps you eliminate false positives for good.
  • Fake Reviews: The Path to Brand Abandonment Recorded: Apr 27 2020 24 mins
    Kevin Lee and Wendy Roberts
    Trust and Safety experts know that fighting fraud successfully takes more than industry knowledge or even a powerful platform. It takes partnership, innovation, connection, and community — coupled with the most cutting-edge technology available and a fierce dedication to building a safer internet.

    In this webinar you will learn how fraud damages a lot more than just your brand reputation, and what you can do to keep customers loyal and protected.
  • The Scars of Scaling your Fraud Team Recorded: Mar 26 2020 35 mins
    Jeff Sakasegawa, Trust & Safety Architect at Sift
    Achieving scale is vital for a business’s success, but looking back on how you accomplished it is always easier than the path it takes to get there. Scaling leaves scars.

    In this webinar, you’ll learn:
    -The mindset of successful teams
    -How to prioritize effectively during urgent times
    -How to establish positive momentum and build with the long term in mind

    Sift Trust & Safety Architect Jeff Sakasegawa presented this session at MRC Vegas 19, so if you couldn’t make it to the show, we’re giving you another chance to learn how to make the journey to scale less painful.
  • 3 Tips for Measuring Your Fraud Operations Team Recorded: Mar 24 2020 40 mins
    Kevin Lee, Trust & Safety Architect at Sift
    Your ops team is dedicated to fighting fraud and building trust and safety, but how do you measure their success? You’re going to need to look at more than just your chargeback rate – but what metrics matter the most?

    In this webinar, you’ll learn:
    -What key metrics high-performing teams leverage
    -What components go into assessing the ROI of an analyst
    -What metrics to use based on audience

    Sift Trust & Safety Architect Kevin Lee presented this session at MRC Vegas 19, so if you weren’t able to make it to the show you have another opportunity to learn how to ensure your team is operating at their fullest potential.
  • How Enterprise Companies are Adapting to the Friction-Free eCommerce Landscape Recorded: Mar 4 2020 49 mins
    Kevin Lee, Trust & Safety Architect at Sift
    Friction is a double-edged sword – you want to reduce risks associated with payment fraud, but not drive away good customers in the process. Dynamic friction enables you to increase roadblocks for bad actors while giving trusted users the most frictionless experience possible.

    Join CommercePros and Sift for our live webinar, "How Enterprise Companies are Adapting to the Friction-Free eCommerce Landscape" to learn:

    -What dynamic friction is and how it is applied
    -Ways machine learning and behavioral analytics enable growth and retention while preventing fraud, spam, and scams
    -The components of a full-stack fraud program
Sift empowers companies of all sizes to unlock revenue without risk.
Sift, formerly Sift Science, is the leader in Digital Trust & Safety, empowering companies of all sizes to unlock revenue without risk. Sift prevents fraud with industry-leading technology and expertise, an unrivaled global data network, and a commitment to building long-term partnerships with our customers. Twitter, Airbnb, and Twilio rely on Sift to stay competitive and secure.

Diverse data fuels our technology and community. We partner with industry leaders to deliver end-to-end solutions for our customers. It's simple, we make better decisions as a business when we can harness diversity in thought, experience, data, and background. Sift is working toward building a team that represents the world-wide customers that we serve, inclusive of people from all walks of life who can bring their full selves to work every day, so we can Win as One Team.

Visit us at Sift.com and follow us on Twitter @GetSift.

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  • Title: Friendly Fraud: How Trust & Safety Experts Win Disputes
  • Live at: May 20 2020 4:00 pm
  • Presented by: Brittany Allen and Michelle Arguelles
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