Total Experience for Developers, Operations, and Customers

Presented by

Helen Beal - DevOps Institute | Jamal Walsh - PHMG | Donna Knapp - ITSM Academy | Richard Whitehead - Moogsoft

About this talk

According to Gartner, “Total Experience (TX) combines multiexperience, customer experience, employee experience, and user experience to transform business outcomes.” With the ’Experience Economy’ being credited as the key to business success - particularly in the era of Covid-19 - it’s little wonder TX has been Identified as a strategic trend for 2022 and is being touted as the route to pandemic recovery. However, understanding the nature of TX and how it is implemented into business operations and app deployments by DevOps teams can be a little tricky. In this episode of Day-to-Day DevOps, Helen Beal and guests are here to help. They’ll be discussing how your organization can unlock the people-centric approach of Total Experience and share how it can give your business a sustainable advantage in the age of uncertainty. Join Helen and guests to hear: - The origin of Total Experience and why it has been identified by Gartner as a strategic trend - Real-life examples and use cases of TX - An exploration of the benefits of adopting Total Experience, particularly in the age of hybrid work - How Total Experience breaks down traditional silos and integrates technology with employees, customers, and users - What TX means for DevOps teams - And more

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