Do we need one global survey to create a common set of data? Or do we need a local approach that responds to the variety of employee needs in different businesses or countries? At SGS, we didn’t choose: we implemented both. In this discussion with Ritu Mohanka, Head of EMEA Strategy at Glint, Ana Bidaud, Global Employee Engagement Manager from SGS, will discuss the first year of SGS’s new employee engagement programme and how a ‘glocal’ approach to feedback and action helped them respond to employee’s needs in the challenging circumstances of the global pandemic.