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Manage business exceptions with value stream management

Learn how VSM enables leaders to manage at scale and manage exceptions more efficiently.

Manage the exceptions and let the rest take care of itself. Sounds easy until everyone starts working remotely and suddenly your management style that relied on physical line of site, gut instinct, and the weekly status round up is no longer cutting it. 

In this webinar, guest speaker Christopher Condo, Forrester Principal Analyst, and ConnectAll COO Lance Knight will discuss:
- Value Stream Management solutions
- How they help management get back to managing the exceptions with capabilities that capture data. From planning to production, enabling managers to "see" the exceptions amongst all the effort.
Recorded Sep 24 2020 60 mins
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Presented by
Lance Knight, COO - ConnectALL & Christopher Condo (Guest Speaker), Principal Analyst - Forrester
Presentation preview: Manage business exceptions with value stream management

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  • For Product Owners: Integrating Jama Software and Jira Software Oct 30 2020 5:00 pm UTC 30 mins
    Andy Salo
    The gap between Product and Development is real. Your Product Owners are in constant contact with the customer community, while your AppDev team isn't always invited to the table for the important conversations. In fact, your AppDev team is often fully realiant on the thoroughness of the documented User Stories, especially if they are offshore. Of course, conversations occur over GoToMeeting, Zoom, or Slack -- but the reality of the situation is that the voice of your customer needs to be fully documented by your Product Owners and properly communciated to your AppDev team. When Product and Development are using different tools to manage their work activities, disconnects can occur. In this Friday TechTalk, we will showcase how your organization can use ConnectALL to bridge the gap between Jama Software and Atlassian Jira Software.
  • What Value Stream Management Isn’t Oct 27 2020 5:00 pm UTC 60 mins
    Lance Knight, Andrew Fuqua
    There are a few definitions of Value Stream Management (VSM) floating around out there. Most seem pretty good, but they are necessarily very broad and maybe vague. That’s because value stream management is a very broad concept. Given the hype around these three words, and how it’s often shortened to two words, there is a lot of confusion. Maybe it will help if we discuss what value stream management isn’t.

    In this webinar, we will learn:

    - What VSM isn’t: Misconceptions about VSM that lead to critical mistakes — spending time, resources, and money
    - Phrases and language found on the internet that leads to these misconceptions
    - To get a better understanding of what VSM really is and what VSM helps organizations/businesses achieve
    - The difference between Value Stream Management Platforms (VSMPs) and Value Stream Delivery Platforms (VSDPs) and how they play an important role in DevOps and Lean and Agile Planning and Scaling
    - The need for a VSM solution or a company that provides such services and can guide an organization through the efforts
  • Source Code Management: BitBucket Analytics Oct 23 2020 5:00 pm UTC 30 mins
    CJ Henry
    Imagine a world where Project Managers have line-of-sight visibility into the code changes for User Stories, Tasks, and Bugs. Most PM-types avoid SCM tools at all costs, but by rolling the data up into ConnectALL's Value Stream Insights solution - you can provide management with a deeper look at development activity across work items. In this Friday TechTalk, ConnectALL's own CJ Henry will showcase how you can further empower your Program Management Office (PMO) with ConnectALL's Insights.
  • Source Code Management: BitBucket with Jira software and ServiceNow Recorded: Oct 16 2020 10 mins
    Doug Bass
    Source Code Management: BitBucket with Jira software and ServiceNow - Flowing Pull and Commit information to ServiceNow Work Notes

    Many organizations today are adopting Atlassian Jira with BitBucket for Source Code Management (SCM). Yet some companies see the value in BitBucket for SCM, but are deciding to use other best-of-breed tools like ServiceNow. In this Friday TechTalk, ConnectALL's own Doug Bass, will showcase how your organization can use ConnectALL to provide ServiceNow end users with visibility into pull requests and code changes.
  • Gaining Visibility to Code Commits between Azure DevOps and Rally Software Recorded: Oct 9 2020 17 mins
    Johnathan McGowan
    Source Code Management: Gaining Visibility to Code Commits between Azure DevOps and Rally Software

    Does your organization use Azure DevOps for Source Code Management? Perhaps another team in your organization is using Rally Software for their product development efforts. Wouldn't it be nice to have visibility into the code changes within Rally for each user story or bug? With ConnectALL, you can. Join us on this Friday to see how it works -- LIVE. ConnectALL's own, Johnathan McGowan, will demonstrate how your end users in Rally will have full visibility into the code changes occuring from Azure DevOps. We will show you the plumbing of how this all works too.
  • Manage business exceptions with value stream management Recorded: Sep 24 2020 60 mins
    Lance Knight, COO - ConnectALL & Christopher Condo (Guest Speaker), Principal Analyst - Forrester
    Learn how VSM enables leaders to manage at scale and manage exceptions more efficiently.

    Manage the exceptions and let the rest take care of itself. Sounds easy until everyone starts working remotely and suddenly your management style that relied on physical line of site, gut instinct, and the weekly status round up is no longer cutting it. 

    In this webinar, guest speaker Christopher Condo, Forrester Principal Analyst, and ConnectAll COO Lance Knight will discuss:
    - Value Stream Management solutions
    - How they help management get back to managing the exceptions with capabilities that capture data. From planning to production, enabling managers to "see" the exceptions amongst all the effort.
  • How to Measure Velocity Across Tools and reduce WIP by increasing Throughput Recorded: Sep 18 2020 23 mins
    CJ Henry
    Every Scrum practitioner monitors the velocity of their team. By measuring the average work completed by a team in a given sprint, a historical record is created, which can then be used for future sprint planning. At ConnectALL, we can help teams measure velocity across a variety of tools. We can help a team measure velocity by either story points or hours worked. Either way, a Scrum Master can build a historical record of sprints to better predict the actual capacity of their team in the future. Inevitably, every Scrum Master is faced with the question of: "Can your team deliver this feature in 2 weeks?" With accurate velocity charts, spanning the breadth of tools in use across an organization, that question can be answered with more confidence. Little's Law demonstrated that increased Work In Process (WIP) results in higher cycle times.
  • How ConnectALL Calculates Lead Time and why measuring Cycle Time is important Recorded: Sep 11 2020 24 mins
    CJ Henry
    Lead Time was borrowed from Lean Manufacturing principles. In software development, Lead Time is the time elapsed between the identification of a software requirement and delivery to the customer. When calculating lead time for work items, such as user stories, flowing between multiple Agile Planning tools - it is important to focus on the overall time elapsed between the status changes of the focus requirement. In this short discussion and demo, we will focus our attention on how lead time was calculated for a particular change requested from our Product Owner to an existing application. I will show you the progression of that User Story through multiple tools and how ConnectALL recognizes the time elapsed from initiation to fulfillment. Many practitioners make a clear distinction between Lead Time vs. Cycle Time as it relates to Software Development. Lead Time is often defined & measured from a "user's point of view" whereas the latter is often defined from a "developer's point of view". ConnectALL calculates lead time from the moment a request is submitted (from the customer) to when it is fulfilled. Our indicator to track the elapsed time is the status and timestamps of the work items flowing through an organization's value stream. On the other hand, cycle time is measured from the moment a work item (e.g., a user story) is started (e.g., in progress). In this discussion and demonstration, we will show you how ConnectALL detects and measures both metrics across multiple Agile Planning tools.
  • Gaining Higher Visibility into Code Scans in SonarQube from Azure DevOps Recorded: Sep 4 2020 15 mins
    Johnathan McGowan
    Application security is on everyone's minds, but how do you ensure that line of sight visibility is provided from your application and vulnerability tool to your Development and Testing tools? In this demo, we'll demonstrate how our patent-pending Universal Adapter consumes "smells" in real-time from a tool like SonarQube and feeds them directly into Azure DevOps. You will learn how to bring code smells into your backlog and how using ConnectALL you can close the feedback loops as you incorporate DevOps tools and get feedback into your Dev and Testing systems. Using ConnectALL you can integrate automatic code scanning tools like SonarQube and bring the results of these scans back into your backlog without manual work — automatically retrieving data and viewing it in Azure DevOps.
  • Proactive Feedback with ChatOps Recorded: Aug 28 2020 16 mins
    Johnathan McGowan
    Are you using Azure DevOps to remediate critical severity bugs and incidents? Instead of reactively waiting for management to ask, "how are we coming along on that bug blocking ordering?" -- why not proactively notify a Slack Channel? With ConnectALL's Universal Adapter, you can quickly push updates to a pre-specified Slack Channel for progress on critical severity bugs. Whenever the status changes, or a comment is added, a group Slack channel is updated. Invite your management team to an "All Eyes" channel in Slack where they can quickly search through the channel. Easily scale this concept to other tools like Micro Focus ALM or Atlassian JIRA.
  • Accelerate Delivery by Understanding DevOps Feedback Loops and Value Stream Mana Recorded: Aug 19 2020 57 mins
    Lance Knight
    Understanding feedback loops is an essential part of value stream management to achieve the goal of delivering value to your customers faster. The presence of feedback loops exists throughout software development and delivery value streams. Understanding and acting on effective feedback and the impact of the action on all parts of the system forms feedback loops.

    In order to amplify feedback loops, you must first Identify them In your value stream and understand the causality of that loop. As you identify feedback loops, patterns start to develop. These patterns can be direct or indirect patterns and may be removed, automated, or amplified based on the causality of the loop.

    In this webinar, we will learn:

    What feedback loops mean to DevOps and Value Stream Management.
    - A high-level understanding of systems thinking and feedback loops.
    - What comprises feedback and the types of relevant feedback (direct and indirect) that help you create loops.
    - How feedback loops typically work, including the two types of feedback loops — balancing and reinforcing.
    - Feedback loop causality: why you have that feedback loop.
    - Identifying feedback loop patterns.

    The effect of feedback amplification is that it helps organizations maintain speed in their delivery process, as well as reducing or eliminating wait times and gaining efficiency. When you amplify feedback, you are making it visible.
  • Cutting the Waste from Incident Resolution Recorded: Aug 12 2020 27 mins
    Johnathan McGowan
    There are several ITSM tools out there like ServiceNow and BMC Remedy, Micro Focus Service Manager and many more. Many organizations have their in-house ITSM tools. Now, with that being said, how do you cut the waste in the incident resolution process? In this webinar, we will talk about cutting the incident resolution process — focus on incident escalation, responding to change and how do you tie it all together. Take control of your end-to-end tool chain with ConnectALL's technology. ConnectALL is a standalone tool that communicates with different applications and we will show you through a demonstration how you can automatically have information flowing without manual process — so your data is accurate and clean. You will see how you can create an incident in ServiceNow and watch how ConnectALL detects the creation and synchronizes it to Jira Software. With a status change, notice how ConnectALL picks up on the bug within Jira Software (used for planning) and flows it to Azure DevOps (used for development). And with a tool like SonarQube that can be connected using ConnectALL’s Universal Adapter, the code that has been fixed with Azure DevOps can be scanned for vulnerabilities and the defect can be tested in Micro Focus ALM/QC. When the code is fixed and tested, the status update flows back to Jira Software and as a Business Analyst you can see the fixed bug and it is ready for release. The status is synchronized back to ServiceNow as the ticket gets resolved. We will also demonstrate how workflow is orchestrated with a change request process.
  • Connect Salesforce and JIRA to Increase Productivity & Transparency Recorded: Aug 7 2020 22 mins
    CJ Henry
    ConnectALL's adapter for Salesforce and Jira helps you streamline workflows, improve data accuracy, and bring visibility to all of your account interactions and status changes in real-time. For example, you can remove the "silo effect" of teams by allowing JIRA issues to be created from Salesforce cases -- based on a specific attribute -- and vice versa. This can all be done without leaving your tool of choice. What's more is that you'll increase customer satisfaction by ensuring your customers are kept in-the-know about the progress of their inquires through real-time comment, field, and attachment synchronization. In today's live demo, we'll show you how ConnectALL easily accomplishes transparency between these two popular applications to ensure your customers are kept up-to-date.
  • Bridging Business with Product Development: Jama & Azure DevOps Integration Recorded: Jul 24 2020 13 mins
    Johnathan McGowan
    In this demo, we'll show you 3 easy steps to bridging the business with product development. In this example, we will focus on two tools: Jama and Azure DevOps. Connecting them up and synchronizing data with ConnectALL is easy to do. Let's get started with 3 easy steps. First, let's select both Jama and Azure DevOps from our pre-configured connections in ConnectALL. TBD
  • Don’t Tool Up a Broken Value Stream: It’s Human Recorded: Jul 22 2020 17 mins
    Andrew Fuqua
    A well known failure mode for business process automation is to automate a broken process. The same goes for tooling up Value Stream Management. If you have an overly complex value stream, immobilized with dependencies or if you have a clumsy way to move work from ideation to engineering, disagreements over who has power over the plan, trying to tool up your value stream, to make it visible, is a waste of time and money.In this talk, Andrew Fuqua will look at some of the pitfalls of enterprises practicing value stream management with tooling and how to set them right. He will also explain the human aspect of the value stream. No matter how many tools and technologies you adopt, it ultimately takes a human to decide the value of any effort.
  • Value Stream Management: who is controlling the flow of work? Recorded: Jul 22 2020 16 mins
    Lance Knight
    Value stream management is starting to be considered the holy grail of software delivery for a good reason. Achieving a consistent, repeatable process flow with minimal waste is proven to accelerate both release velocity and quality. Yet, organizations (and our industry) may not be getting it right. This is illustrated in the way we represent value streams in a map. The problem lies not with value stream mapping itself, but rather with how organizations approach mapping and optimization. Software delivery isn’t a linear flow. Between rework, feedback loops, change requests, and other disruptions – and the streams of work orders and the code itself – nothing is simple. Add Agile and DevOps into the mix and the picture becomes even more complex. The question then becomes, exactly who – and what – controls the flow? In this talk, ConnectALL’s COO Lance Knight will explore this reality and offer practical advice on identifying and mapping all the value streams and activities on the road to software delivery predictability.
  • Driving Collaboration between Azure DevOps (ADO) and Best-of-Breed QA Tools Recorded: Jul 17 2020 14 mins
    Andy Salo
    Microsoft Azure DevOps is a widely used Agile Planning tool. Many organizations have adopted other tools for Quality Assurance and Testing like SmartBear's QAComplete. Bridging the gap between these tools is easy to do with ConnectALL's Value Stream Integration platform. Imagine a scenario where your App Dev team, using ADO, are working through a 2 week sprint. Testing is a critical component of each sprint and can often derail the throughput for a given sprint. User stories are often delayed and shifted into future sprints because of poor communication between AppDev & QA. When teams are using multiple tools, it's critical to bridge the communication with real-time data flow between both.

    In this simple demo, we'll showcase a User Story originating in ADO, synchronizing to SmartBear QAComplete. We'll show you how the QA team can change the status of the User Story, add a comment, while the changes are automatically synced back over to Azure DevOps for the AppDev team to monitor. As the testing unfolds during a given sprint, the AppDev team is made aware of any bugs uncovered and logged to QAComplete.
  • Visualizing Your Value Stream: Mapping Current vs. Future State Recorded: Jul 10 2020 11 mins
    CJ Henry
    Visualizing your Current ('As Is') value stream versus your Future ('To Be')
  • Gain Traceability of Requirements with IBM Rational DOORS and Jira Integration Recorded: Jun 18 2020 24 mins
    Johnathan McGowan
    Stop wasting time copying and pasting tickets. Say no to manual efforts, collaborate better, and respond to requirements faster.

    In an ALM environment, lack of collaboration and traceability can lead to lack of visibility, quality issues, and delivery delays, resulting in higher costs. Integrating IBM Rational DOORS with Jira will ensure end-to-end visibility into requirements across the software development and delivery lifecycle. With this integration, the product management team can track the development of each requirement and the development team can have real-time access to any updates/changes made to a scheduled requirement.

    In this webinar, we will demonstrate how any update to a requirement in DOORS will be automatically synced for the development team in real time. This will help ensure that requirement changes don’t fall through the cracks and the application delivered is what the customers need.
  • Visualize and Optimize Your End-to-End Value Stream with ConnectALL 2.10 Recorded: May 21 2020 34 mins
    Andrew Fuqua, Johnathan
    With more companies adopting value stream management as a means to evaluate the flow of value across their software delivery value stream, visibility needs to be simplified rather than complicated. To meet this challenge, ConnectALL has created v2.10 of its Value Stream Management Platform, which is packed with empowerment capabilities such as an interactive Value Stream Visualizer, enhanced lean metrics to provide actionable data for better decision-making, and a brand-new UI that will augment user experience, no matter what tool they use.

    In this 30-minute discussion, we will demo the value stream visualizer and show how you can generate interactive, customized maps. We’ll also show you how you can take advantage of ConnectALL’s integrated lean metrics.

    We will show you how:

    - The Visualizer generates an interactive diagram that traces the path of each integration mapped within ConnectALL, as well as additional elements and connections.
    - Users can edit integrations from within the map, or from within the UI and the map will be updated automatically.
    - Users can download a snapshot of the map to share outside the system.
    - ConnectALL Value Stream Insights captures all observable activities and computes lean metrics out of the box to provide teams with actionable data about the health of their value stream.
    - Lean metrics allows businesses to reduce waste between processes to increase time-to-market and time-to-value.

    We will also discuss how 2.10 empowers the real drivers of VSM – humans – to automate their entire value stream, as well as gain unprecedented visibility with granular insight into activities at every level and stage of the process.
Connecting people, processes and tools
ConnectALL powers businesses in achieving higher agility and increased velocity. Teams from software development and delivery, IT and business units across large and small enterprises worldwide use ConnectALL’s integration platform to unify people, processes, applications and tools from multiple ALM and DevOps providers, such as Atlassian, MicroFocus, Microsoft, IBM, Salesforce, BMC, ServiceNow, and more. Designed to break down barriers to continuous delivery, ConnectALL helps companies rapidly create business value by bringing software innovation to market faster and increasing productivity through cross-team collaboration.

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  • Title: Manage business exceptions with value stream management
  • Live at: Sep 24 2020 4:00 pm
  • Presented by: Lance Knight, COO - ConnectALL & Christopher Condo (Guest Speaker), Principal Analyst - Forrester
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