Trifecta: Aligning ServiceNow, Azure DevOps, and Micro Focus ALM

Presented by

Andy Salo

About this talk

Companies using ServiceNow for helpdesk management will encouter "break fix" issues that need to be resolved ASAP. Critical incidents should be routed immediately to the tool-of-choice for investigation and resolution based on severity, then tested, and promoted to production in the most efficient manner. All the while, the internal or external stakeholders need to be aware of when the "fix" is coming. ConnectALL is your glue to ensuring all of this in a hetereogenous environment. Today's demo will showcase how ServiceNow ties to Azure DevOps for Bug Resolution, to Micro Focus ALM for testing, back to Azure DevOps, then back to ServiceNow. We will show how status changes across tools, how comments & discussion flow internally, to how the end user who reported the incident originally is kept up-to-date on the "fix" that is coming.

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ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability and velocity. We do this by connecting people, processes and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software. ConnectALL’s value stream management solutions and services allow companies to see, measure and automate their software delivery value streams.