Companies using ServiceNow for helpdesk management will encouter "break fix" issues that need to be resolved ASAP. Critical incidents should be routed immediately to the tool-of-choice for investigation and resolution based on severity, then tested, and promoted to production in the most efficient manner. All the while, the internal or external stakeholders need to be aware of when the "fix" is coming. ConnectALL is your glue to ensuring all of this in a hetereogenous environment. Today's demo will showcase how ServiceNow ties to Azure DevOps for Bug Resolution, to Micro Focus ALM for testing, back to Azure DevOps, then back to ServiceNow. We will show how status changes across tools, how comments & discussion flow internally, to how the end user who reported the incident originally is kept up-to-date on the "fix" that is coming.