Name: Deliver Optimum Customer Service via Faster and Accurate Request Fulfillment
Start: 2021-03-26T17:00:00Z
End: 2021-03-26T17:00:14.000Z
Location: BrightTALK

ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability and velocity. We do this by connecting people, processes and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software. ConnectALL’s value stream management solutions and services allow companies to see, measure and automate their software delivery value streams.

Companies across the globe are attempting to implement value stream management (VSM), but do they understand that it is not just another practice like DevOps and Agile? Do companies that offer VSM Solutions elaborate that it is not just a feature within a platform? What does it really mean to see, measure, and automate your software delivery value stream? When you have a certain business objective in mind and you are swarmed with data that has come out of over tooling or even implementing automation and CI/CD?

In this exclusive three-part webinar series on setting the foundation and pillars of value stream management, we will show you how you can practically execute on your value stream management initiative in software development. The foundation of any VSM implementation is your people, processes, and tools. Connecting them meaningfully is imperative. We will walk you through how organizations can use ConnectALL to drive their agile transformations and are meet their quantitative and qualitative goals.

In Part 3, you will learn how to automate your value stream using ConnectALL's adapters. Once you've seen and measured your value stream, use that information to identify opportunities to optimize the flow of work in your value stream and eliminate waste.

Session 3: Automate Your Value Stream Using ConnectALL's Adapters

ConnectALL's Tech webinar - Value Stream Management is NOT a Feature! Moderated by Tim Stiling. Debating the topic - Eric Robertson, lance Knight and Andrew Faqua

Value Stream Management is NOT a Feature!

Companies across the globe are attempting to implement #valuestreammanagement (#VSM), but do they understand that it is not just another practice like #DevOps and #Agile? Do companies that offer VSM Solutions elaborate that it is not just a feature within a platform? What does it really mean to see, measure, and automate your software delivery value stream? When you have a certain business objective in mind and you are swarmed with data that has come out of over tooling or even implementing #automation and #CICD?

In this exclusive three-part webinar series on setting the foundation and pillars of value stream management, we will show you how you can practically execute on your value stream management initiative in software development. The foundation of any VSM implementation is your people, processes, and tools. Connecting them meaningfully is imperative. We will walk you through how organizations can use #ConnectALL to drive their agile transformations and are meet their quantitative and qualitative goals.

In Part 2, you will learn how to measure the health of your value stream using ConnectALL's Insights Analytics dashboard. Learn about how ConnectALL harvests the #data from your disparate applications, organizes it in a common data model, and then displays the data on a consumable dashboard. This allows you to measure key metrics, align those metrics to business critical #KPIs and #OKRs, and leverage the #metrics to guide real-time data-driven decision making using smart #analytics.

VSM Series - Measure Your Value Stream Using Insights Analytics

Companies across the globe are attempting to implement #valuestreammanagement (#VSM), but do they understand that it is not just another practice like #DevOps and #Agile? Do companies that offer VSM Solutions elaborate that it is not just a feature within a platform? What does it really mean to see, measure, and automate your software delivery value stream? When you have a certain business objective in mind and you are swarmed with data that has come out of over tooling or even implementing #automation and #CICD?

In this exclusive three-part webinar series on setting the foundation and pillars of value stream management, we will show you how you can practically execute on your value stream management initiative in software development. The foundation of any VSM implementation is your people, processes, and tools. Connecting them meaningfully is imperative. We will walk you through how organizations can use #ConnectALL to drive their agile transformations and are meet their quantitative and qualitative goals.

In Part 1, you will learn how to see your value stream during an example value stream assessment. Outline the steps in the delivery process, visualize the order / direction of your #flow, and build an end-to-end #valuestream map within ConnectALL's Value Stream Designer.

VSM Series - See Your Value Stream Using the Value Stream Designer

In order to catch and address security issues as they arise, organizations need to quickly assess the state of security alongside development and operations within their software delivery value streams. This requires real-time information from all three stages of the development life cycle, so that leadership from every team can share in the responsibility and make the best data-driven decisions possible.

You know that your customers need to be proactively protected. Now, the million-dollar question is: what information do DevSecOps teams need? And how do you get that information in-the-moment?

During this webinar, we will assess some of these measures and discuss how security metrics (such as resolution time by severity) can work alongside development and operations metrics to help organizations paint a complete picture of their software delivery life cycle. We will also showcase how ConnectALL's Insights Analytics offering enables organizations to easily harvest the real-time data from their environment and access the most critical DevSecOps metrics to make in-the-moment decisions.

Measuring DevSecOps: Using Metrics for Code Security & Cyber Attack Prevention

How do you ensure portfolio or project management teams and development teams are well-connected so that they are coordinating seamlessly? Connecting the two will create traceability for all work items in a PPM tool to the source code repository and vice versa. And it gives build tool users clarity on customer requirements and expectations. Let’s say the project management team is using Digital.ai Agility (formerly VersionOne) and the dev team is using Azure DevOps. If the two systems are not integrated, the project manager will not have clear visibility into the efforts taken to complete a task, status of a task, and a breakdown of dev workflow. We will show how integrating the two tools can give real-time visibility into the progress of a customer requirement will improve the overall planning and estimation process.

Improve Productivity via Synchronization Between Project Management & Dev Teams

In an organization with a large number of service requests, customers often complain about how long it takes and lack of visibility into the progress of the request. Work orders are created to fulfill service requests, similar to the other fulfillment requests. When requests are being managed in two separate applications, there is a lot of duplication of entries. To ensure faster completion or fulfilment of work orders or requests, you can sync your ITSM tool with a project management tool by creating subtasks and tasks. In this webinar, we will demonstrate how ConnectALL gets the request in the hands of the fulfiller faster and more accurately. We will show you how this can be done in BMC Remedy and Jira Software and how a simple integration between the two applications and mapping the flow of tasks and statuses.

Initiate Faster Service Request Fulfilment with Work Orders via Tasks & Subtasks

Many companies on their digital transformation journey use legacy test tools even now while introducing brand new tool sets that are in line with the development and delivery goals. In such a scenario, a lot of data may get lost or stuck in the legacy tools affecting productivity and time to market. How do you make sure that your entire test lifecycle is managed seamlessly even with a combination of legacy and modern tools? Introducing Tricentis Tosca into your tooling ecosystem and integrating it with other tools will give testers complete visibility and traceability into activities across multiple teams and vice versa. In this webinar, we will demonstrate an integration between ALM and Tosca using ConnectALL synchronizing the information between the two tools. ConnectALL has deep integration for Tosca and can synchronize all the artifacts. We will show you how data from ALM can be pushed into Tosca and after tests are run in Tosca, the results will be updated on ALM. This leads to better collaboration even while your teams are working with an old toolset.

Manage Your Entire Test Management Process with Tricentis Tosca & MicroFocus ALM

How do you help operations/customer service and development teams communicate efficiently and in real-time? In a real scenario, the support team receives a ticket from a customer, which is identified as a ‘defect’, and this is shared with the dev team. The team responds that the defect is a known defect and will resolve it before the next release. The customer receives delayed and cryptic information. Instead, if the tools being used by the ops and dev teams were connected, the status of this defect as ‘in progress’, gets synchronized with the support team’s tool automatically. This leads to faster issue resolution. In this webinar, we will demonstrate the integration of Zendesk with Jira Software and how ConnectALL enables the synchronization of information between the two tools, popularly used by ops and dev teams. We will show you how all tickets from Zendesk sync to Jira and all entities and details associated with the tickets sync back to Jira.

Faster Customer Issue Resolution by Connecting Ops and Dev Teams

This is a common problematic scenario when development teams and project management teams use different tools and they have to exchange data and insights manually. This leads to miscommunication through the development value stream. When you integrate these tools, it empowers the teams to collaborate better as there is complete traceability of stories and bugs. 
In this webinar, we will demonstrate how integrating Jira Software and Azure DevOps can help developers and project managers stay up-to-date on feature requirements and associated statuses. We will show you how stories sync from Jira to ADO, how the story is then implemented by developers in ADO. We’ll then generate bugs in ADO associated with the story. Those bugs will sync back to Jira and relate to the original story.

Get Complete Traceability of All Stories and Bugs

Watch this interesting talk by Lance Knight at VSM DevCon 2021, where he discusses the lean decision filter and applying it to improve both Value and Flow.

Over the past few years, there has been a renewed interest in value stream management in software delivery and development. This renewed interest is focused mostly on improving Flow. Companies are assuming that focusing on Flow is a way to improve business outcomes with their digital transformation initiatives. Still, as they become more efficient, they realize they’re not delivering any more value to their customers. The lean decision filter of Value Trumps Flow, Flow Trumps Waste Elimination, and Eliminate Waste to Improve Efficiency as defined by David J Anderson can help organizations decide what to improve and what impact the improvement of Flow and removing waste may have on business value.

Why Value Trumps Flow When Managing Value Streams

Whether you are a product leader wanting to know where work is piling up, how to decrease time-to-market and increase time-to-value, or a business leader wanting to look at the overall creation of value, metrics that show you the health of a value stream are critical to making better decisions and taking the right actions. In this webinar, we will show you how you can drive transparency, efficiency and optimization through real-time metrics. ConnectALL Insights measures flow, DevOps, business and lean metrics from any source, helping you identify opportunities to improve flow, execute on your DevOps initiatives, and meet the key objectives set by the business. Some of the important flow metrics you may want to consider are Cycle Time (CT), Lead Time (LT), Work in Process (WIP), Throughput, while some of the business metrics include Quality Metrics, Portfolio metrics, Product Value, Future Investments. We will also show you how to track Deployment Frequency (DF), Mean Lead Time (MLT), Mean Time To Recover (MTTR) and Change Failure Rate (CFR) to measure how well your dev teams deliver high quality software to your customers faster.

VSM Series 7 Replay: Unparalleled Visibility & Speed via Business & Flow Metrics

ConnectALL believes that organizations need to revisit their metrics strategy if they want to demystify their value streams and identify real business opportunities. Otherwise, the most valuable benefits may be obscured behind a focus on secondary outcomes.

How does an organization determine the most impactful value stream metrics based on their business objectives?

How do you know if your value stream metrics are illuminating real opportunities for improvement?

Join Jason Bloomberg, President and Analyst at Intellyx, as he discusses this perspective and more with ConnectALL executives Lance Knight (President & COO) and Andrew Fuqua (VP of Products).

Demystifying Value Stream Metrics with Intellyx & ConnectALL

As part of release management, enforcing compliance controls -- such as synchronization of data according to specified criteria -- will decrease security risks that could affect quality and reliability. In this webinar, we will show you how ConnectALL can obey the toll gates that are in place in an organization. Let’s take an example of incident escalations between ServiceNow and Azure DevOps. The incident will not move from ServiceNow to Azure DevOps until it is decided that an escalation is needed. Similarly, a Change Request might not move to production until all of the Tasks are complete and the Change is approved.

VSM Series 6 Replay: Improve Quality and Reliability via Governance & Compliance

In this webinar, we will show how traceability is a big part of change and risk management. As an incident moves through the value stream, ConnectALL Insights can capture the different things that happen along the way. The end result will be a dashboard that shows all of the things that happened to resolve the incident, allowing a change manager to perform a risk assessment to code in production. Some of the important DORA metrics that need to be tracked are Deployment Frequency (DF), Mean Lead Time (MLT), Mean Time To Recover (MTTR) and Change Failure Rate (CFR). DORA metrics measure how well your dev teams deliver high quality software to your customers faster.

VSM Series Session 5 Replay: Achieve Traceability via Change Risk Analysis

Automation is more than having code covered by tests and defining features and scenarios triggered by some build jobs. It is about automating the results; about closing a feedback loop between QA and Development. In this webinar, we will demonstrate how you can improve the reliability and quality of releases via automation. We will run automated tests in Cucumber and the results will be posted back to Azure DevOps. When tests fail in testing tools, the results find their way back to the dev team automatically.

VSM Series Session 4 Replay: Improve Reliability via Automated Tests

Are you using Azure DevOps to remediate critical severity bugs and incidents? Instead of reactively waiting for management to ask, "how are we coming along on that bug blocking ordering?" — why not proactively notify a Slack Channel? With ConnectALL, you can quickly push updates to a pre-specified Slack Channel for progress on critical severity bugs. Whenever the status changes, or a comment is added, a group Slack channel is updated. Invite your management team to an "All Eyes" channel in Slack where they can quickly search through the channel.

VSM Series Session 3 Replay: Improve Collaboration and Feedback via ChatOps

In an organization with a large number of service requests, customers often complain about how long it takes for requests to be fulfilled. Service request management makes it easy for customers to get solutions for issues and provides a streamlined request fulfilment to deliver optimum service. In this webinar, we will demonstrate how ConnectALL gets the request in the hands of the fulfiller faster and more accurately. When requests are being managed in two separate applications, there is a lot of duplication of entries. For example, ServiceNow requests are items like "Order a MacBook", "Provision a server", etc. A requester will log into ServiceNow, search a company catalog, and submit an order. Oftentimes, the team fulfilling the request works in a different application, such as Jira Software. This can be resolved with a simple integration between the two applications and mapping the flow of requests, their statuses, and other details.

Deliver Optimum Customer Service via Faster and Accurate Request Fulfillment

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Deliver Optimum Customer Service via Faster and Accurate Request Fulfillment

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