Deliver Optimum Customer Service via Faster and Accurate Request Fulfillment

Presented by

Johnathan McGowan

About this talk

In an organization with a large number of service requests, customers often complain about how long it takes for requests to be fulfilled. Service request management makes it easy for customers to get solutions for issues and provides a streamlined request fulfilment to deliver optimum service. In this webinar, we will demonstrate how ConnectALL gets the request in the hands of the fulfiller faster and more accurately. When requests are being managed in two separate applications, there is a lot of duplication of entries. For example, ServiceNow requests are items like "Order a MacBook", "Provision a server", etc. A requester will log into ServiceNow, search a company catalog, and submit an order. Oftentimes, the team fulfilling the request works in a different application, such as Jira Software. This can be resolved with a simple integration between the two applications and mapping the flow of requests, their statuses, and other details.

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ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability and velocity. We do this by connecting people, processes and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software. ConnectALL’s value stream management solutions and services allow companies to see, measure and automate their software delivery value streams.