VSM Series Session 1: Tool Integration via Incident Escalation

Presented by

Johnathan McGowan

About this talk

Visibility and traceability enables IT and business teams to communicate faster and smarter. In this webinar, we will show you how Tool Integration, an integral part of Value Stream Management, will help you gain an enhanced view of the processes and steps from incident or problem ticket submission to resolution, including shipment from your development team. We will demonstrate: - The integration between ServiceNow and Azure DevOps - How end-to-end traceability assists you in streamlining your processes and highlighting bottlenecks - How to optimize and accelerate toward delivery of your fixes and enhancements

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ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability and velocity. We do this by connecting people, processes and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software. ConnectALL’s value stream management solutions and services allow companies to see, measure and automate their software delivery value streams.