Initiate Faster Service Request Fulfilment with Work Orders via Tasks & Subtasks

Presented by

Johnathan McGowan

About this talk

In an organization with a large number of service requests, customers often complain about how long it takes and lack of visibility into the progress of the request. Work orders are created to fulfill service requests, similar to the other fulfillment requests. When requests are being managed in two separate applications, there is a lot of duplication of entries. To ensure faster completion or fulfilment of work orders or requests, you can sync your ITSM tool with a project management tool by creating subtasks and tasks. In this webinar, we will demonstrate how ConnectALL gets the request in the hands of the fulfiller faster and more accurately. We will show you how this can be done in BMC Remedy and Jira Software and how a simple integration between the two applications and mapping the flow of tasks and statuses.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (64)
Subscribers (1489)
ConnectALL is a value stream management company dedicated to helping customers achieve higher levels of agility, traceability, predictability and velocity. We do this by connecting people, processes and technology across the software development and delivery value stream, enabling companies to align digital initiatives to business outcomes and improve the speed at which they deliver software. ConnectALL’s value stream management solutions and services allow companies to see, measure and automate their software delivery value streams.