Providing excellent customer service that keeps your customers happy without driving up service costs is always a challenge.
It becomes even more critical when you have thousands of customers and their number is growing. How can you scale your business and still make customer service cost-efficient?
Join DITAToo and Fluid Topics for a webinar we are conducting with SwissQprint, a maker of high-end digital printing systems, and learn how SwissQprint:
* Restructured their customer service into field service and training department.
* Realized that PDFs were not efficient in providing customers and service teams with relevant and useful information.
* Provided customers and field operations with self-service platforms for delivering personalized content on spare parts and product documentation.
* Provided service engineers with access to the most up-to-date product information.
* Changed the service culture from "call for solution" to "information self-service".
* Received return-on-investment and additional benefits.
Presenters:
* Johannes Müller, Head of Technical Communication and Quality Management at swissQprint
* Bruno Fraissinede, Sales Manager at Antidot, makers of FluidTopics
* Alex Masycheff, CEO at Intuillion, makers of DITAToo DITA CCMS