Come Together: Why the Content Process Isn't Only about Technical Writers

Technical writers are probably the core of the documentation process in any organization, but there are other teams as well whose contribution can bring a lot of value to the quality of the content. Think about support agents who see how customers interact with the content on a daily basis. Think about engineers who may provide a raw input serving as a basis for creating technical documentation. Think about subject matter experts who can review the content before it's released to ensure its technical accuracy. How can these people be involved into the content process? What tools should they have to maximize the value of their contribution? Join Augustine Barry of Dakota Systems and Alex Masycheff of Intuillion at a free webinar to discuss how you can increase the quality of your content by involving other teams to the content process. You'll learn: - Who should be involved to the content process in your organization - How a unified content infrastructure should be built to accommodate the new roles - How different companies are using DITA and structured content across multiple teams and departments - Whether everyone in the organization really needs to use a structured content format - How to start without breaking the bank