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Episode 2: How Virtual Care Changes Population Health Management Post COVID-19

Webinar Series: Re-engaging Patients and Employees Post-COVID 19

As cognitive and regulatory barriers have been cleared by the impact of COVID-19, usage and satisfaction has increased exponentially for both patient and physician—physicians gain a more holistic understanding of home and circumstances, while patients get to make eye contact with their physician again. This has paralleled a shift in telehealth usage not just for urgent care but for chronic conditions and mental health, highlighting the potential for increased access to care while maintaining empathy.

Join Lirio COO Marten den Haring as he talks with Ann Mond Johnson, CEO of American Telemedicine Association, about the role of virtual care in this reopening phase and the opportunity to meet people where they are.
Recorded May 21 2020 42 mins
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Hosted by Marten den Haring, PhD
Presentation preview: Episode 2: How Virtual Care Changes Population Health Management Post COVID-19

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  • Sustaining Employee Health & Engagement in the Post-Pandemic Reopening Recorded: Jun 24 2020 32 mins
    Lirio, featuring Clayton Homes
    Re-Engaging Patients and Employees Post-COVID-19: Episode 4
    While business as usual is now obsolete, many organizations are carefully navigating a reopening for their business and employees. One of the critical objectives is helping their employees come back healthy and engaged in the face of significantly heightened levels of stress and anxiety. Many employers have recognized the impact of workplace presenteeism and absenteeism, expanding access and benefit offerings to support mental health. Almost 60% of employees fail to take advantage of mental health resources made available to them by their employers, and most people take 8-10 years from first symptom to initial treatment of mental health issues. Supporting employees in managing mental and preventative health in a post-COVID world will be critical to business continuity and sustained productivity.

    Join us for a discussion with Eric Evans, VP, Corporate Human Resources at Clayton Homes and Lirio CRO Michael Becker as they discuss the challenges of communicating and supporting employees in the deluge of critical information needed to ensure a safe reopening environment. How can businesses account for the new mental and physical state in elevating key resources, and connect with employees where they are?
  • Achieving Population Health Targets in a COVID-Adjusted Timeline Recorded: Jun 18 2020 33 mins
    Hosted by Lirio and featuring Bon Secours Mercy Health
    The COVID-19 pandemic has prompted new approaches to managing population health, and now requires different strategies to achieve success on risk arrangements with a shortened runway. As health systems actively re-engage patients in care delayed by COVID-19, they must leverage resources to compensate for providing less care in their payed plan year. Effective patient engagement is key, but requires the ability to meet patients where they are today—in a post-heightened pandemic environment with a different set of fears and motivations. How can systems create a contingency plan to partner with patients now and work toward their overall goals?

    Lirio Chief Behavioral Officer Chandra Osborn will speak with Dr. Erin Fries, Chief Medical Officer – Population Health, and Justin McGoldrick, Chief Clinical Research & Innovation Officer, at Bon Secours Mercy Health about steps they’re taking to achieve population health targets in a COVID-adjusted timeline. This webinar is the third episode of the series, “Re-Engaging Patients and Employees Post-COVID 19.”
  • Episode 2: How Virtual Care Changes Population Health Management Post COVID-19 Recorded: May 21 2020 42 mins
    Hosted by Marten den Haring, PhD
    Webinar Series: Re-engaging Patients and Employees Post-COVID 19

    As cognitive and regulatory barriers have been cleared by the impact of COVID-19, usage and satisfaction has increased exponentially for both patient and physician—physicians gain a more holistic understanding of home and circumstances, while patients get to make eye contact with their physician again. This has paralleled a shift in telehealth usage not just for urgent care but for chronic conditions and mental health, highlighting the potential for increased access to care while maintaining empathy.

    Join Lirio COO Marten den Haring as he talks with Ann Mond Johnson, CEO of American Telemedicine Association, about the role of virtual care in this reopening phase and the opportunity to meet people where they are.
  • How Virtual Care is Changing the Patient Experience Recorded: May 6 2020 51 mins
    Hosted by Chandra Y. Osborn, PhD, MPH
    In this episode, Dr. Chandra Osborn talks with Tonya Durant, a practicing physician with TeamHealth, and Kelly Kunik, well-known patient voice and advocate for people with diabetes. Join us for a discussion of the role Telehealth in particular is playing ​in the management of the mental and physical health of patients at high risk for COVID-19. The potential of virtual care and its impact of on population health and the patient experience will also be discussed.

    Chandra is a social psychologist with advanced training in quantitative methods, public health, and communications. For 20+ years, she has used behavioral science to design and evaluate interventions and products. At Lirio, Chandra defines, leads, and manages our behavioral science strategy and operations. With Chandra’s lead, our Behavioral Science Team delivers evidence-based active ingredients for promoting energy efficiency, health, and wellness for our clients’ customers.

    Chandra's guests are:

    * Tonya Durant​, on the frontlines of the COVID-19 crisis as both an in-person and Telehealth provider with TeamHealth.
    * Kelly Kunik, a well-followed and adored patient voice and advocate for people with diabetes. She is a journalist, writer, and consults for many diabetes companies. [http://diabetesaliciousness.blogspot.com/]
  • How to Make Your Employee Communications More Effective During COVID-19 Recorded: Apr 7 2020 47 mins
    Michael Becker, Chief Revenue Officer and Greg Stielstra, Sr. Director of Behavioral Design
    As an executive or people leader, you know all too well how challenging it can be to walk the line between informing and overwhelming your employees with your communications during the current pandemic. There are new policies and procedures to communicate about, critical updates to business operations, tips for working from home, and more. At the same time, your employees are barraged with news and information about the coronavirus, from you, social media, traditional news sources, family, and friends. Messaging effectively to drive healthy behaviors and utilization of existing resources is just really hard right now.

    Join Michael Becker, Lirio's chief revenue officer and an expert in employee engagement, and Greg Stielstra, our senior director of behavioral design, to understand how cognitive biases influence people's comprehension and behavior, and how you can use behavioral science to make your employee communications more effective. Right now, when you need it most.
  • Patient Engagement's Missing Ingredient: Hyper-Personalization Recorded: Mar 25 2020 62 mins
    Arielle Trzcinski of Forrester; Greg Stielstra and Patrick Hunt of Lirio
    Dynamic research and insights into how hyper-personalization, propelled by a unique combination of behavioral science and machine learning, can make a dramatic difference on patient portal enrollment, mammography participation rates, women's well visit adherence, and other patient engagement initiatives such as telehealth. Hosted by Lirio and featuring Arielle Trzcinski of Forrester Research, as well as Greg Stielstra of Lirio.
  • Virtual HIMSS - Consumerism & Patient Engagement Pavilion Recorded: Mar 10 2020 149 mins
    Hosted by Lirio
    The show must go on!

    With the cancellation of HIMSS20, many presenters and attendees are missing a wonderful opportunity to connect and learn. Several presenters from the Consumer & Patient Engagement Pavilion have collaborated to deliver their HIMSS20 presentations virtually and bring the conference to you.

    Hosted by and featuring Lirio and Rochester Regional Health, this webinar will include HIMSS20 presentations from New Hanover Regional Medical Center and Bottomline Technologies, Virtual Health Partners, Isabel Healthcare, and Mobiquity.

    *Agenda has been updated with time stamps for each presentation*

    (6:23) – Elevate Your Patient Experience
    Steve Losardo - VP, Healthcare Solutions, Mobiquity Inc

    (32:28) - Patient Engagement’s Missing Ingredient: How Health Systems are using Behavior Change AI to Revolutionize Results
    Greg Stielstra - Senior Director of Behavioral Design, Lirio
    David Meintel - Vice President - Business Intelligence, Rochester Regional Health

    (59:45) - NHRMC increases Patient Experience with ECheck-In
    Jennifer Pollard – Director of Practice Operations, New Hanover Regional Medical Center

    (1:29:06) - Tech as a Platform to Drive Patient Engagement
    Jillian Cohen – CEO & Co-founder, Virtual Health Partners

    (1:57:36) - Is your AI Virtual Triage Digital Front Door Safe?
    Don Bauman - Isabel Healthcare
Lirio: communication that moves people.
Lirio’s behavior change AI platform moves people along their unique journey to better health through person-centered communication. The company brings together the power of behavioral science with AI to learn the most effective way to communicate with people in a particular context. That insight is applied to create personalized behavior change programs for health systems and large employers — resulting in improved engagement and outcomes. For more information, visit https://lirio.com.

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  • Title: Episode 2: How Virtual Care Changes Population Health Management Post COVID-19
  • Live at: May 21 2020 6:00 pm
  • Presented by: Hosted by Marten den Haring, PhD
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