The changes and issues over 2020 have intensified the demands around supply chains and external cloud services provision. In this session we will look into the challenge of the IT Administration and Support teams, who continue to perform their duties but now remotely. This user community also represents one of the most commonly targeted accounts for compromise due to their far-reaching privileged access. We discuss how to ensure secured, trusted and monitored remote, privileged access regardless of where the IT admins are based.