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Re-thinking Payments Strategies in the age of unreason - LUX Option 1

In a brief overview we’ll analyze the major trends in the payments industry, how to deal with new business realities and establish new winning strategies. The session will be a collaboration between Worldline and EY.
We would also like to hear from you what your main challenges are today in the payments space.

The preliminary agenda entails:
•New banking landscape: a significant disruption or an immense opportunity?
•How the main trends affect your existing business: rethinking the traditional business models.
•New business offering adapted to the new realities
•Time for real-time interaction: Q&A

We are sure that other people within your institution will find value in the sessions, make sure you share this invitation. Our content is targeting the following group of stakeholders:
•Head of Payments/ Head of Operations
•Head of Infrastructure Projects, if exists or Transformation Projects
•Head of CM Corporate Banking or alike
•Product Manager at Cash Management for Corporate clients or alike
•Head of Innovation or alike
•IT departments
•Banks Treasury department

We are looking forward to welcome you and to hear your point of view!
Recorded May 7 2020 63 mins
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Presented by
Worldline and EY
Presentation preview: Re-thinking Payments Strategies in the age of unreason - LUX Option 1
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    Customer satisfaction has recently been affected by the increase of online service options and the consumers’ expectations have soared simultaneously.

    All around the world, banks are exploring the use of new self-service models to support customers in carrying out banking activities without the need for human interaction. As self-service is becoming increasingly important, it’s becoming key to consistently orchestrate and implement automation across all channels - always mixed with the right level of human interactions.

    Register to our webinar and, in only 30 minutes, you will learn about our 5-steps methodology to increase the accessibility of your services while improving customer satisfaction.

    Join our experts and discover:
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    • Why self-service does not compromise customer trust
    • How banks have faced the challenges of service automation
    • Our staged approach: from self-service to higher intimacy
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    European banks struggle to compete with the customer experience created by tech companies, whose design prowess and agility threaten to eat up the banks’ market share. This deterioration may continue, as 25% of European banking users are considering changing to a digital-only bank over the next year, according to data by MasterCard. To counteract this, banks can focus on specific features in the customer experience and leverage their assets. One central element of the customer experience is payments. When customers have various payment choices ranging from Stripe to Paypal to AliPay, banks can make life easier for consumers by integrating all payment choices into their tech stack. With eCommerce contributing to more transaction volume, helping merchants move consumers down the purchase funnel to increase conversions is another place where banks can focus. And, the usage of QR codes as a way for European banks to enable a frictionless customer experience. The European Commission has a committed interest in creating its own QR code standard, which will make it easier for banks to create their own QR code solutions.

    Identity management may be the most critical element of the digital experience, and it may need to be re-thought entirely by replacing identity management with rights management. In this area, banks may be the industry which can add new value to the marketplace by becoming not only a money bank but an identity bank – the point of trust.
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    - Why to consider rights management vs identity management as a value add
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    During this webinar we want to show how you can:
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    • Respect the compliance date of September 2021

    Thanks to these implementations, the UK market can gain millions of transactions which are now lost due to the friction experienced by users when they want to complete their transaction.

    If you want to be ready for the 14 September FCA deadline, we must talk soon. Register to this webinar and let us demonstrate you that we are ready to bring value to your bank and bank customers in the most convenient way.
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    How is the payments fraud landscape changing with digital banking?
    How did the new trends emerging from the global health crisis impact fraud and fraud monitoring ?
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    Michael Salmony, Executive Adviser, Worldline | Nicolas Kozakiewicz, Chief Innovation Officer, Worldline
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    Digital currencies have the potential to upend how banks work. Facebook’s Libra caused a shakeup in the global banking industry, driving central banks to take a more in-depth look at issuing their own Central Bank Digital Currencies (CBDCs), which could disintermediate the banks. Some European banks have banded together to create their own blockchains that allow encrypted data on anything, from money to medical records, to be shared between many companies, people and institutions. Quantum will disrupt all our current security, but quantum cryptography may be the new solution.

    Regulators are looking at these developments with both concern and intrigue. Their concern is rooted in the difficulties of regulatory processes keeping up with the frantic speed of technology and with global developments impinging on national/local jurisdictions. On the other hand, these technologies can help to level the playing field for European companies. They may also help in B2B payments, which is attractive to banks and merchants alike. Additionally, Stablecoins may provide alternative ways for banks to issue digital currencies they control themselves.

    How can trade finance, crypto and digital currencies help contribute to a stronger European banking system?

    Join this webinar as Worldline's Michael Salmony, Executive Advisor for Payments Innovation Strategy at Worldline, as he is joined by a panel of experts to explore:

    - What Central Bank Digital Currencies means for the global monetary system
    - The risks and opportunities of crypto- technologies
    - How banks and regulators can work together to use new technologies effectively
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    Request-to-pay offre un parcours d’encaissement 100% digital des factures clients avec une réconciliation totalement automatisée. Ce nouveau schéma permet de réduire les délais de paiement et les coûts associés grâce notamment aux services d’initiation de virement et d’accès aux informations de compte Open Banking/DSP2.
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    • Ermöglicht Ihnen Ihre SCA-Lösung eine gleichbleibende Benutzererfahrung für alle Anwendungsfälle anzubieten?
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    • Best Practices
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    Eline Blomme has held a variety of sales management positions since she joined Worldline in 2016. For the last two years, she has led a global team of senior account and business development managers responsible for Tier 1 e-commerce customers. Following Worldline’s recent acquisition of Ingenico, Eline has been appointed Head of Product Management for Global E-commerce at the consolidated company.

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    Today's customers are banking on the go. We have entered an era in which trust is not the primary factor anymore in choosing a bank, it is implied and expected. Thus, the new deciding factor is customer experience.

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    Saviez-vous que 86% des clients sont prêts à payer jusqu'à 25% de plus pour une meilleure expérience client* ?

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    • Quelles seront les tendances de l’expérience client en 2021 dans les services financiers ?
    • Comment rebondir suite à la crise sanitaire ? Retour d’expérience d’une digitalisation menée à marche forcée en confinement
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    *Customers- Walker 2020
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With more than 45 years of experience in the payments business, Worldline connects and secures transactions that form parts of our daily lives. Covering the entire payment value chain, our technology experts create and operate digital solutions to boost the business of companies across all sectors including banking, retail, transport, and government, through transformative technologies and in-depth knowledge.

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  • Live at: May 7 2020 1:00 pm
  • Presented by: Worldline and EY
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