Operational resilience: How are FIs using monitoring to drive performance?

Presented by

FSTech Panel: Chris Banat, ITRS Group; Steve Hill, Credit Suisse; Adel Naamneh, Checkout.com; James Flynn, Tandem Bank

About this talk

Cyberattacks and volatility in the financial markets might take up the spotlight in the news, but some of the greatest risks for financial services institutions (FSIs) stem from internal IT transformation efforts and the potentially dire consequences of downtime when they go wrong. In the always-on economy, it’s now expected that FSIs can provide responsive customer experiences based on real-time data and the most up-to-date technology. However, many FSIs are weighed down by a multitude of applications, tech stacks and storage solutions, which can increase complexity and prove extremely costly when they fail. With the cost of even a few hours of downtime being measured in direct financial impact, reputational damage and customer loyalty, many CIOs and senior IT leaders are placing operational resilience and monitoring at the forefront of a successful digital transformation strategy. Many are also implementing AIOps and DevOps-led approaches to drive greater visibility across their IT estates and ensure their systems, data and business applications are always working within normal parameters to prevent failure before it happens. So in this panel we’ll explore the ways in which FSIs are using monitoring and net technologies to improve observability, drive efficiencies and ensure operational resilience.

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ITRS Group’s technology establishes and maintains operational resilience for businesses operating in demanding environments where technology failure means business failure. By transforming the mass of raw data into meaningful information, ITRS helps enterprises run their IT estates intelligently, prevent outages and maximize efficiency. With over 20 years’ experience serving enterprise clients across industry markets, 800 clients worldwide rely on ITRS for their estate monitoring, capacity planning, IT analytics and load testing