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How to empower human centric service

Learn how to deliver the new human-centric service that is powered by technology, intelligence and the human touch
Recorded Apr 24 2020 1 min
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Presented by
Martha Walchuk, Senior Director Product Marketing, Salesforce
Presentation preview: How to empower human centric service

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    For enhanced protection on your cloud data, Salesforce provides a security portfolio on top of the built-in security features that our trusted platform already delivers. Learn more about how these add-on features help enhance Trust, Compliance, and Governance while still allowing brands to build personalised experiences for customers.
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    -How Legrand made the business case for Revenue Cloud in their organisation
    -Best practices for a successful, scalable implementation to future-proof your business

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    Jennifer Powers | Account Executive | Salesforce
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    -How to build your technology plan;
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    Tim Hoopmann | Speaker and Trainer | Beyond Blue

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    Better Together: Salesforce + Tableau - How data and insights put companies on the road to success

    The global pandemic challenged businesses around the world; knowing and connecting with your customer can now be more difficult than ever.

    In 2020, 82% of data-driven companies reported that their data focus gave them a competitive edge; highlighting the importance of having the technology and data in place to not only reach customers where they are but meet their new expectations around personalised experiences.

    Learn how the power of data can help:-


    * Unlock powerful insights to drive growth

    * Uncover hidden opportunities

    * Deliver seamless, connected customer experiences.

    Join us in this webinar as we unpack the steps to supercharge your growth by bringing together the #1 CRM and #1 Analytics Platform.

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    Jess O'Reilly - AVP, DIGITAL 360, ASEAN, Salesforce

    Robert Wickham - VP, Strategy & Growth, APJ, Tableau

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  • Building Custom Apps to Drive Success for your Dealers & Partners Recorded: Jul 26 2021 15 mins
    Kelly Hoong, Head of Customer Resolutions, PETRONAS | Jawad Malik, Regional Sales Director, Platform, Salesforce
    Join us on this fireside chat as we get an insiders' look at how industry leader PETRONAS is transforming the B2B2C experience in the oil & gas industry in Malaysia.

    We chat with Kelly Hoong, Head of Customer Resolutions, who shares how PETRONAS is leveraging an innovative portal and custom app to deliver a connected experience for their dealers, gas stations, and ultimately their clients. Tune in to get some great insights, tips and best practices on building apps to supercharge experiences across your B2B ecosystem.
  • How Salesforce Builds Customer Trust Recorded: Jul 26 2021 17 mins
    Dr Taher Elgamal, CTO, Security, Salesforce | Rob Newell, VP, Solution Engineering & Specialist Sales, Salesforce
    Trust is Salesforce’s #1 value, and we are committed to ensuring that our customers across the globe trust us with their confidential data. Join this session to hear from our very own CTO, Security at Salesforce — Dr Taher Elgamal — who will be sharing insight around how we keep to this commitment on a day-to-day basis.

    For enhanced protection on your cloud data, Salesforce provides a security portfolio on top of the built-in security features that our trusted platform already delivers. Learn more about how these add-on features help enhance Trust, Compliance, and Governance while still allowing brands to build personalised experiences for customers.
  • Creating Unforgettable Experiences: Why Empowering your Employees is Key Recorded: Jul 26 2021 20 mins
    Sasha Wight | Loh Lik Peng| Rameshwar Vyas
    The future of work is here, and employees are embracing the new digital-first, success-from-anywhere world. While there are many different aspects that contribute to an unforgettable employee experience, empowerment is key. Empowering your employees with the right environment, culture and tools helps to ensure they’re focused on creating unforgettable experiences for your customers.

    Join our panel of esteemed experts including Loh Lik Peng, CEO at Unlisted Collection; our customer trailblazer Rameshwar Vyas, CEO at Ranosys Technologies; moderated by Sasha Wight, MD & Employee Experience Lead at wrkflow. You’ll hear how technology is being used to empower employees at Ranosys and why a culture of innovation and creativity enables exceptional customer and employee experiences at the Unlisted Collection.

    Featured Speakers:
    Sasha Wight, MD & Employee Experience Lead, workflow | Loh Lik Peng, CEO, Unlisted Collection | Rameshwar Vyas, CEO Ranosys Technologies
  • How to reset your business goals for H2 Recorded: Jul 23 2021 57 mins
    Merlin Luck | Tim Hoopmann | Erin Adams
    Unbelievably, we're halfway through 2021. Has your business been kicking goals? Or has it been a frantic race to get this far?

    Either way now is a good time to take some time to reflect and reset your business goals for the rest of the year.

    In this conversation, you'll hear from Merlin Luck, Salesforce, Erin Adams, Xero and Tim Hoopmann, Beyond Blue talking about how to do a total reset on your business, from technology to finance to mental wellbeing.

    We'll cover:

    -How to build your technology plan;
    -Reset on your financial plan;
    -Build a mental wellness plan.

    Together, we'll set your business up for growth for the rest of 2021 and beyond.

    FEATURED SPEAKERS

    Merlin Luck | RVP SMB | Salesforce Australia

    Tim Hoopmann | Speaker and Trainer | Beyond Blue

    Erin Adams | Product Compliance and Industry Engagement Manager | Xero
  • Automate RevOps to Compress Your Cash Cycles Recorded: Jul 23 2021 47 mins
    Clyde Fernandez | Tosh Bourke | Jennifer Powers | Stuart O'Brien
    Your company's revenue data is a crucial data point for your Sales, Operations, Finance and Customer Service teams.

    But if you're still quoting in Excel or your ERP, then you're likely experiencing a disconnect between your quotes, contracts and customer lifecycles - and missing out on insights to create an amazing customer experience.

    Let us show you how to simplify your price books, automate your contracted pricing and speed up your product configuration to drive revenue growth.

    Our trailblazer, Tosh Bourke, National Commercial Manager for Legrand will share his best practices for bringing Sales Cloud & Revenue Cloud together, built on the world's #1 CRM platform.

    Join us to learn:
    -What Revenue Cloud is and signs you may need it for your cash cycles
    -How Legrand made the business case for Revenue Cloud in their organisation
    -Best practices for a successful, scalable implementation to future-proof your business

    FEATURED SPEAKERS
    Clyde Fernandez | Regional Vice President, Revenue Cloud| Salesforce
    Tosh Bourke | General Manager Commercial | Legrand Australia
    Jennifer Powers | Account Executive | Salesforce
    Stuart O'Brien | Lead Solution Engineer - Revenue Cloud | Salesforce
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    Angie Lim, Founder and Owner, Citrus Media Pte Ltd | Carol Fong, RVP, Sales, Singapore, Salesforce
    Small and fast-growing businesses are resilient, innovative, and agile. They are the heart of our communities and drive the economy. Join us to learn from Citrus Media, a successful recipient of our Small Business Relief Grants Programme launched in partnership with the Singapore Business Federation, on why there has never been a better time to support business owners and help them get back to growth.
  • How to Humanise Your Marketing by Creating Personalised Moments that Matter Recorded: Jul 21 2021 18 mins
    Jess O’ Relly, Area Vice President, Digital 360, ASEAN, Salesforce | Amrita Balaji, Head of Marketing Technology, Sephora
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    Creating connected experiences for your customers is important now more than ever. How do you turn a wealth of customer data into innovative marketing experiences that are meaningful, engaging, and create 1-1 customer connections; siloed messaging and disjointed experiences are a thing of the past!
  • Unlocking the Strategic Role of Field Service Recorded: Jul 15 2021 19 mins
    Cindy Christian - Head of Digital, United Tractors Annie Teo - Regional Sales Director, Service Cloud, Salesforce
    The urgency around delivering exceptional customer service is continuing to rise across industries. Customers view the service experience they get as a leading differentiator for doing business with companies and hence your customer service organisation is on the frontlines; having technology that has the ability to scale & optimise is key.

    Join this session to get an understanding of how you can empower your field workforce to stay ahead of the game - with the right tools and knowledge to keep tabs on service level agreements on each account. You will hear from our trailblazer - Cindy Christian, Head of Digital at United Tractors, a business who are leading in this field and really making strides in elevating their service experience.
Salesforce APAC
Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

You will find videos related to topics that help you deliver personalised experiences your customers expect by using the integrated CRM platform that we call our Salesforce Customer 360 Platform. It provides powerful, connected products for improving your marketing, sales, commerce, service, IT, and more. We also include Trailblazer stories from the APAC region. Visit us at https://www.salesforce.com/au/resources/ to find out more.

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  • Title: How to empower human centric service
  • Live at: Apr 24 2020 6:15 am
  • Presented by: Martha Walchuk, Senior Director Product Marketing, Salesforce
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