Your business is smart. Your CRM should be too.

Today’s sales organisations are faced with many challenges when it comes to realising the full potential of assigned territories and account locations. Organisations need to be agile in order to support sales operations; to maximise engagement with assigned accounts — across geographic locations — to deliver sales and revenue.

During this webinar, attendees will hear about how to inject location intelligence into field operations to make field reps more efficient and profitable while on the road. By visualising Salesforce data and more on a map, reps can uncover new opportunities for revenue by easily locating nearby prospects to add to their routes and schedules.

By the end of this webinar, you will have a greater understanding of:
- How to visualise complex data in geographic layouts;
- How to apply location intelligence for sales agility & boosting productivity in the field;
- How to optimise schedules & routes to ensure reps spend the most time with the most valuable customers and prospects;
- Best practices on applying Salesforce Maps in sales organisations;
- Guidance on how to get started.

We will also be discussing examples of how businesses are using location intelligence to navigate today’s rapidly shifting economic landscape.

FEATURED SPEAKERS

Vijay Iyer |  Head - Employee & Customer Experience Specialists, Asia|Salesforce

Karim Guassab |  Service Experience Specialist |  Salesforce

Today’s customers have come to expect to be able to communicate with businesses across digital channels, regardless of when and where they need it. Have you found it challenging to build relationships with your customers on their preferred channels?

Join us for this webinar as we explore how to deliver a connected digital journey and enhance engagement with your customers. Specifically, we delve into Whatsapp as a channel; how to leverage it to make service easily accessible, to deliver personalised support, to build 1:1 outreach with sales prospects, and to turn transactional messaging into conversational sales.

By the end of this webinar, you will have a greater understanding of how to:
- Have conversations with customers across every digital platform — including social, email, web, chatbots and messaging applications like Whatsapp;
- Leverage Whatsapp in Salesforce in two ways — customer-initiated conversations and through outbound notifications;
- Personalise support across channels from a single view;
- Expedite sales cycles by leveraging the conversational capabilities of Whatsapp;
- Enhance every conversation with chatbots.

We'll also be doing a live demo during this session, so do join us to see how you can leverage Whatsapp to deliver best-in-class experiences for your customers.



FEATURED SPEAKERS

Huzefa Bandukwala |  Lead Service Experience Specialist |  Salesforce

Li Xinyi |  Associate Service Experience Specialist |  Salesforce

Consumers expect seamless experiences across all channels, physical and digital.

Join Trailblazer Super Retail Group (home of Rebel, BCF, SuperCheap Auto and Macpac) as they discuss how they drive significant online growth, create engagement, and are delivering beyond the store through connected, intelligent and personalised omni-channel commerce.

Learn how Super Retail Group have increased revenue, productivity, and engagement with Einstein AI by offering customers more personalised experiences.

Being able to find, win, keep and connect with your customers from anywhere has never been more important. Finding a Customer Relationship Management solution (CRM) has become a priority for many businesses. It needs to be affordable, built to scale, able to integrate and most importantly, be easy to use for the whole team. 

Salesforce Essentials ticks all those boxes! 

Named the Best CRM for Small Business in 2019 CRM Market Leader Awards, it makes it possible for every small business to tap into the power of Salesforce to build stronger customer relationships.  

In this live demo, you’ll see how your business could harness the power of the best in class CRM to: 

-Manage the customer lifecycle from lead to customer 
-Deliver standout service and drive customer loyalty 
-Empower your workforce to be their best 
-Gain crucial insights and visibility across the organisation
-They'll also be a live Q&A so bring all your burning questions about how a CRM can turbocharge your business growth. 

FEATURED SPEAKERS

Penelope Bowden |   Senior Sales Manager |   Salesforce

Angelina Tantri |   Solutions Engineer |   Salesforce

Learn how Salesforce used Work.com to reopen their Sydney office in 3 months.

As your workforce returns to the workplace or continues to work from anywhere, Work.com will help you build trust within your organisation, your customers, and your community so you are resilient today and prepared for what tomorrow brings.

This may not come as a surprise to hear how 85% of sales professionals agree sales ops is becoming increasingly strategic. From training to technology to performance analysis, sales ops have skills that nearly 6,000 sales professionals consider vital in this new selling environment. How do we know? They told us in our latest State of Sales report.

In this webinar, best-selling author and Salesforce’s Global Growth Evangelist Tiffani Bova and hoolah will discuss how sales operations are no longer supporting sales strategies but helping define them. You won’t want to miss these experts thoughts on:

-Sales ops strategic thinking and technology knowledge driving sales growth.
-Adapting people and processes to new challenges and opportunities.

FEATURED SPEAKERS

Tiffani Bova | Global Customer Growth and Innovation Evangelist | Salesforce
Benjamin Krowitz |  Senior Manager, Sales Strategy | Salesforce
Stuart Thornton | CEO & Co-Founder | hoolah

When the world changed, 79% of sales reps said they had to adapt quickly to new ways of selling. It's crisis periods like these that create sales reps of the future; reps that build relationships which outlast any current situation. But how do you know you are adapting your selling tactics effectively? We asked nearly 6,000 sales professionals during the crux of global change.

Join us, along with sales optimisation expert Tom Abbott, Del Monte and Salesforce's Tahsin Alam as we unpack the findings from the latest State of Sales report. With 58% of sales reps expecting their roles to change permanently, don’t miss learning from these sales experts as they discuss:

-The skills and technology needed to meet new buyer behaviours and punch above customer expectations.
-What it takes to adapt your selling practices to new engagement models and KPIs.

Featured speakers:

Tahsin Alam |Regional Vice President, Philippines | Salesforce

Tom Abbott | Sales Optimisation Expert and Keynote Speaker| SOCO

Philip Macahilig | Group Head Commercial Operations| Del Monte Philippines

It’s no surprise that 77% of sales leaders say their digital transformation has accelerated since 2019. Yet, according to our recent State of Sales report, many leaders admit they're not completely ready to map key business priorities to changing conditions.

But don’t fret sales leaders, we’ve got you covered.

In this webinar, we’ve enlisted the best of the best in sales leadership to help you map your next steps for future success. Join Salesforce's Regional VP - Commercial Sales Carol Fong, along with Sales Optimisation Expert Tom Abbott as they break down the biggest findings in the State of Sales report and discuss B2B sales strategies. Secure your spot for this insightful webinar and learn about:

- Identifying and developing new skills in your sales team.
- Business tactics for sales success.

When your Human Capital Management system is 15 years old and stuck together with 42 different systems, you know it’s time to take a look at better ways to engage and connect with your employees.

Hear from;

Camille McMahon, Head of People & Culture - Director, COLES;
Clyde Fernandez, Regional Sales Director, Platform, CPQ & Quip, Salesforce

Attend this session to:

- Learn how Camille and the Coles HR team re-invented how employees engage and connect with the HR function
- Hear about the relationship between business and IT, the secret recipe for success
- See why Salesforce was selected as a key part of the solution and
- Understand the key lessons and insights of the project

Attend this webinar to hear how Dovetail, a digital product agency charged with building scalable solutions for fast-growing companies, innovates and how it has propelled major growth for its clients, including digital commerce giant Afterpay.

In this webinar, you will learn how Dovetail:

- Builds, scales and launches client apps quickly and how Heroku has been the driver behind the innovation
- Was able to scale Afterpay’s ability to manage a high volume of online transactions and simultaneously improve the customer experience
- Has built a strong mobile consumer experience for Afterpay, currently averaging 5 million users per month

FEATURED SPEAKERS:

Toby Cox: Chief Technology Officer, Dovetail
Rebecca Curtin: Senior Product Marketing Manager, Salesforce
Dean Clarke: Strategic Advisor, Digital Innovation, Salesforce

For the first time ever, Datorama has conducted a research study across seven countries in Asia and ANZ to learn more about how Marketers in this region are utilising data to drive growth.

Learn about the top challenges marketers face in operationalising growth for their businesses in our survey of over 1000 top marketing leaders.

Our research study explores:

-The shift in marketing priorities to account for marketing-led growth
-The state of marketing analytics across APAC
-Data integration, analytics, and optimising capabilities and challenges
-Next steps in achieving marketing success & the data-drive revolution

Get an inside look at the top growth priorities for marketers, barriers they face, and the data-driven future for today’s marketing leaders in the first edition of our APAC Marketing Intelligence Report

Learn how Salesforce used Work.com to reopen their Sydney office in 3 months.

As your workforce returns to the workplace or continues to work from anywhere, Work.com will help you build trust within your organisation, your customers, and your community so you are resilient today and prepared for what tomorrow brings.

Speakers:

Tina Rozul | Director, Product Marketing, Salesforce
Judy Fang | Solution Engineer, Platform specialist, Salesforce
James Frawley | Senior Director, Real estate and projects, Salesforce
Leandro Perez | Vice President, Asia pacific Marketing, Salesforce
Vincent Cotte | Senior Director, Go-To-Market Marketing, Salesforce

As we all adapt to a 'new normal' and prepare to accelerate out of crisis, small businesses must change customer engagement throughout the lifecycle.

Making the leap from spreadsheets to CRM will have a lasting impact on the people and processes in your organisation, and on customer acquisition and retention rates.

Join this CRM test drive webinar to get a comprehensive step-by-step walkthrough on how to quickly set up a Salesforce Essentials to make your business more successful.

In My Virtual Test Drive, you'll see how easy it is to set up your sales organisation to win more customers:

-Customise and map sales stages for team success
-Engage customers at scale
-Close more deals and track all of your customer information, all in one place
-Test your new sales process, from a new lead to a closed deal and repeat customer

Every business is built on great relationships – on expectations being exceeded. Overnight, the expectations employees, customers and the community have for your business changed.

Reopening your business, and building productivity and resilience in your team requires safety and trust with employees, customers and the community. So we’ve gathered industry experts across HR, business operations and IT to share best practices that will help you build tomorrow’s safe and trusted workplace.

Register for this webinar to learn about:

-The structures, processes and tools Salesforce is using to protect, empower and ensure the safety of employees with work.com

-The steps SafetyCulture is taking to help companies achieve safer workplaces around the world

-Best practices from industry experts in HR, business operations and IT to support business growth in the workplace today and the future

Register now to find out how to reopen and grow safely with work.com.

FEATURED SPEAKERS

Kathleen Francis | Senior Director, Employee Success | Salesforce

James Frawley | Senior Director, Workplace Services | Salesforce

Hamish Grant | VP of Marketing | SafetyCulture

Tina Rozul | Director, Product Marketing | Salesforce

Learn how Xero is using the full power of Salesforce Customer 360 solutions across Sales, Marketing, Service, Analytics, Platform, AppExchange and Customer Success.

Hear from Nigel Piper, Executive General Manager of Customer Experience at Xero on how their Xero Central Community served as a gateway to news and other resources to help customers manage through the crises.

Register for My Virtual Test Drive to get a comprehensive step-by-step walkthrough on how to quickly set up a Salesforce Essentials to make your business more successful.

Now more than ever, your teams need the right tools to stay connected to customers and each other. As you move into a new normal that requires speed, flexibility, and resilience to meet customer expectations, Salesforce can help your business adapt to the changes. But how can small businesses navigate digital transformation and adjust to this new normal?

To support you, we are sharing best practices, tips and resources to help you learn how to reach more of your target audience, connect and engage your customers quickly.

In this webinar, you will find out:
* Why CRM is critical for your business today
* How you can set up CRM quickly and effectively
* How to consolidate your customer database
* How to use CRM for personalised customer engagement at scale
* How CRM will help you analyse data for decision-making

Sell smarter. Keep customers more engaged. Get started fast.